Starling Ford

Rick Musick took great care of my family. We will definitely be back to purchase or next vehicle with him and Ron Norris Ford! We will definitely be back to purchase or next vehicle with him and Ron Norris Ford! More

After my terrible experience at gary yeoman's palm bay ford where they tried to sell me a lemon buyback 2019 used mustang gt with 3k miles with a sticker price of 43735 for 45999 claiming a 4k discount on ford where they tried to sell me a lemon buyback 2019 used mustang gt with 3k miles with a sticker price of 43735 for 45999 claiming a 4k discount on msrp without disclosing that it was a lemon. I inquired at Ron Norris to see if they were willing to work with my co-signer and i ( he's a retired american citizen living overseas so not the easiest of things but palm bay ford had already approved us so Sean at Ron Norris said he didn't see why they couldn't work with us. Well these guys are a true dealership. They had a NEW 2020 model Mustang GT on their lot with a sticker price of 44655. It had a $6016 discount on it because its not a 2021 model. So instead of overcharging me on a used car and not disclosing it was a lemon buyback. They Sold me a brand new car at 6k under MSRP. Which in the current times where everything is marked up and dealers dont have any mustang gts on their lot. is unheard off. They will sure have my family and i's return business More

I just had my first ever visit at the dealership. They were professional, friendly, attentive and on time! I will be going back for all my service needs. were professional, friendly, attentive and on time! I will be going back for all my service needs. More

Excellent!!! Great dealership, great staff, super friendly and great deals! Thanks to John Boot my salesman and RichArd Claxton from finance. High recommend!! Will be back again! friendly and great deals! Thanks to John Boot my salesman and RichArd Claxton from finance. High recommend!! Will be back again! More

I was driving from Jupiter Florida to Ashville North Carolina, with my mother and daughter. We also had two large dogs along for the ride. As we approached Titusville I noticed there was something wr Carolina, with my mother and daughter. We also had two large dogs along for the ride. As we approached Titusville I noticed there was something wrong with our oil pressure gauge. It was simple amazing luck that we happened into Ron Norris Ford. We pulled into their dealership around 11:30. I was greeted by a very friendly and helpful gentleman who said they would do their best to get us into service. Since we were three women and a couple of dogs in obvious need of assistance and no where else to go...this is a situation which could easily have been exploited. From the minute we walked in I felt comfortable that we would have honest and qualified service. The waiting room was pristinely clean and comfortable. We were even allowed to bring the dogs in with us. Most of the staff came over to chat and pet the dogs! We were kept informed as to what might possibly be causing the issue with the car. They worked on the car and made just the required repairs. We were back on the road about 2:30 with a very small bill for work performed. I cannot say enough about the service crew from Ron Norris! They even called to follow up on the repair a few days later. I am so grateful that we were lucky enough to stop here. Thank you to the whole staff! More

I had a problem with my Ford Fusion Energi navigation system and the radio and brought the car into Morris Ford to have it checked. It was under warranty. The service manager on duty said that they could system and the radio and brought the car into Morris Ford to have it checked. It was under warranty. The service manager on duty said that they couldn't work on the car for at least a week and suggested I go to another dealer for the repair. I drove the extra 10 miles to a second Ford dealer and they said they thought the computer needed to be reprogrammed and that they would check and fix and call me when it was ready. Early the next day they called and said they fixed the computer and that the car was ready - no charge- all under the warranty. Is there a rating lower than 1?!? More

Help for travelers My wife and I were traveling home to Pennsylvania from Florida and stopped to get a cup of coffee on Friday, February 21st. After getting coffee, my 2 My wife and I were traveling home to Pennsylvania from Florida and stopped to get a cup of coffee on Friday, February 21st. After getting coffee, my 2013 Ford Escape would move out of park into reverse. After exhausting my limited mechanical abilities, I asked a couple of local men who were having a cup of coffee inside. They immediately said to call Ron Norris Ford because they are known to be helpful. I was connected with Mike Hakanen. After describing the problem, Mike asked where we were located. After I told him, he said he would be right over. When he arrived, Mike knew exactly what was wrong. The cable on the shifter had come undone because the bushing had worn out. He was able to manually put the car in drive, had me follow him to the dealership, and had a mechanic replace the bushing. All of this took less than 15 minutes and Mike didn't charge me anything for the time and work. I was blown away. Being a traveler that has their vehicle break down always elicits fear...knowing that many places could use it as an opportunity to take financial advantage. Mike was friendly, knowledgeable, and kind! We are grateful...and home safe! More

Key fob replacement I contact Ron Norris Ford needing a new key fob for my vehicle and spoke to a service advisor, Mr. Micheal Young. He requested I stop by to make sure I contact Ron Norris Ford needing a new key fob for my vehicle and spoke to a service advisor, Mr. Micheal Young. He requested I stop by to make sure part were available (validate part#, etc. for the right key fob) and noted that we had to order one since part not available in stock. Few days later parts was in and I called made an appointment to get the new fob "programed" to my vehicle. The process was efficient, fast and friendly (30-40 min). Mr. Young and his team was top-notch in teaching me how my new fob works (programing, new codes, enter, exits, safe mode, etc.). In conclusion, no one likes spendig money on a new fob but it is necessary to have a spare to put your mind at ease. Ron Norris Ford service department made my experience a very good one and would defenitely visit again for my 2 Ford vehicle needs; highly recommended. More

Amazing pricing My name is Ted and I bought a 2019 Ford Fusion Titanium. I had a excellent car buying experience at this dealership. I worked with internet sales rep My name is Ted and I bought a 2019 Ford Fusion Titanium. I had a excellent car buying experience at this dealership. I worked with internet sales rep Frank Saladino. I was honest about what I was looking for and the out the door price I wanted to be around. After a bit of negotiation, I was able to leave with a great price! If you are looking to buy a car, I would recommend this dealership because they offer the best pricing in the country. Make sure to see Frank for all of your buying needs. More

Stay away Purchased a 2016 F150 lariat with 20k miles. 12 hours after my purchase, the truck was at another Ford dealership getting repairs. To sum it up, I had Purchased a 2016 F150 lariat with 20k miles. 12 hours after my purchase, the truck was at another Ford dealership getting repairs. To sum it up, I had the truck in my possession only 4 days over the following 3 weeks while it was in and out of the dealership being repaired. They failed to do any kind of presale inspection of the vehicle or even look it over when they took it in as a trade. I purchased it under the obvious assumption that it was a perfect, 1 year old, 1 owner, still fully covered under factory warranties F150, being sold AT a ford dealership. The owner Josh, did eventually trade me out into a new truck, however, I was not happy with the overall deal, and pretty much had no choice, but to keep the xxx or get into a new one since he was unwilling to just refund my downpayment and cancel the sale. Even though he did correct the situation, I just feel as though he was more worried about keeping his loses to a minimum instead of giving me a great deal and making me happy considering all the headaches I had to deal with. Just be cautious, if purchasing a used vehicle from this dealership. More