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Starling Ford
Titusville, FL
161 Reviews
Starling Ford in Titusville, FL, is proud to be an automotive leader in our area. Since opening our doors, Starling Ford has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible.
If you would like financing options and you are in the market to purchase a new or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that Starling Ford will get you into the car or truck you choose with professionalism and attention to your needs.
Starling Ford offers a full selection of services including:
New Vehicle Sales
Pre-Owned Vehicle Sales
Car Loans and Financing
Online Service Appointment Scheduling
Starling Ford has experienced and reliable Service and Parts departments that are open extra hours to help fit our customers' hectic schedules, and as always, Starling Ford offers competitive pricing for your automotive maintenance needs. Customer satisfaction is our highest priority, and our staff is committed to achieving this goal in every aspect of our business. Please feel free to call or contact us if you have any questions or comments.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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September 22, 2014
good gone bad This began as a great buying experience. Emails were returned promptly concerning questions and the buying process was swift and decent. Then the prob This began as a great buying experience. Emails were returned promptly concerning questions and the buying process was swift and decent. Then the problems began. Problem 1) My trade, a 2011 Fiesta, had a $1900 Ford ESP that I was told would be cancelled and refunded on a pro-rated basis, that I had to do nothing and it would just come. Well that might have held true if the dealership followed through with everything they had to submit for this to happen. Upon calling Ford ESP myself 4 weeks later I was able to cancel myself after explaining that I questioned the dealership repeatedly and nothing happened the way it should have. I had to write a letter to Ford myself to clear this up, hopefully they dont give me the run around also. Problem not resolved yet. Problem 2) The new vehicle was delivered with 2 keys from another dealer and one of the keys didn't belong to my vehicle. The place of origin couldn't find the second key so Ron Norris Ford told me they had to have one delivered from Detroit and would take 5-7 days. 5-7 days later the key comes in and is cut wrong. I was told they would reorder and would take 5-7 more days. 5-7 more days go by and i go to have the key programmed and the wrong key pattern is cut again. So now a blank key is being sent and they have to take my one and only key to a dealer an hour away to have it cut there. WHY WASN'T THIS DONE IN THE FIRST PLACE?? Problem still not solved but I would say 3 strikes and your out!! They're great at processing a sale but extremely poor at problem solving and follow through. James, in Service, seems to be the only level headed problem solver in the building. now dealing with him with the third try. Overall they should feel lucky they are dealing with me and not my wife, as I'm the passive one. Very poor customer service, with the exception of James. Something should have been done for me customer service related over this period and nothing was done. If I hadnt already filled out the surveys favorably for them before these problems have prolonged, I wouldnt have scored them favorably at all. Something should have been done to compensate me for all these ongoing issues!!! More
by Thomas Bayard
Employees Worked With
Richard Claxton
