Starling Chevrolet

Ever since Joe Sarro showed up at this dealership, things have only been first rate. When I requested to speak with the technician that services my truck, I have been able to discuss things with him on a re have only been first rate. When I requested to speak with the technician that services my truck, I have been able to discuss things with him on a regular basis. Jim (the service tech) knows my truck, what the history is, he knows that I like to know what was done, and he explains everything to me, and then some. One time, he even gave me a quick lesson on the functions of my truck with regard to using the brake controller. (I learned that I can override grade braking if I need to, depending on the conditions in which I am hauling). Having the ability to build a relationship with the service technician that works on my truck is SO important to me. Jim is extremely knowledgable, takes the time to come out and discuss my concerns and he LISTENS to what I need; both when I bring my truck to be serviced and when I pick it up. Now THAT is how service should be done… I can't say enough about what that says to me, my family and friends about what this dealership thinks about customer service. My parents also purchased a vehicle from Billy in sales this past February, and they live in Atlanta. Billy bent over backwards to assist my parents in ways that enabled them to stay within their budget, he spent consecutive days educating them about the vehicle and being sure they felt confident in using the higher tech components in their new car. I have met Joe Sarro personally almost every time I am at the dealership - he is very visible to the customers and inquiring as to their experience or if their needs have been met. This dealership is breaking the mold when it comes to how a car dealership should be run. What a refreshing change of pace! Thank you Mount Pleasant Chevrolet! More

I recommend Mt Pleasant Chevrolet as a great place to shop with outstanding customer service. Here is my story: I stopped by to see how the second row seats in the Chevy Tahoe folded to allow access to shop with outstanding customer service. Here is my story: I stopped by to see how the second row seats in the Chevy Tahoe folded to allow access to the third row seats. I was so surprised to find out they flipped up and out of the way! I have always loved the Tahoes' and now even more so. Chris the gentleman I was with was showed me what was available in a used Tahoe ----- I was driving a new Ford Explorer - that was very nice - and I liked it -- But --- There were several things I really missed -- space; sitting up high; ground clearance; V8 engine and most importantly the feeling of being safe. As a mature adult I found myself falling in love all over again with a big, boxy, spacious, safe vehicle--the Chevy Tahoe! Chris was a good sales person and he knew his vehicle. He introduced me to his Manager -- Sam - who was very helpful in working the deal and then the finance gentleman -- Mike -- looked alot to find me the best interest rate. A great group of personnel ---- They worked with me to get me what I wanted! More

I am very pleased with the effort Mount Pleasant Chevrolet put into finding the Suburban that I needed and getting it promptly. They were open, followed up and did what they said they would do, and Chevrolet put into finding the Suburban that I needed and getting it promptly. They were open, followed up and did what they said they would do, and stayed late on a weekend to work on getting me my car. More

Norman (and the rest of the staff) was very friendly and helpful. He was able to work with me to get a deal I felt comfortable with, which I think is really the key to any good deal. I talked to Norman for helpful. He was able to work with me to get a deal I felt comfortable with, which I think is really the key to any good deal. I talked to Norman for a couple hours (I wasn't in any hurry) while their finance office worked out the paperwork, and he, and the couple other people I spoke to, seemed very honest and sincere, which is a valuable quality that can be hard to find at a used car dealership. Norman even offered to follow up with me every so often to see how everything was going with my new Jeep, which was more than okay with me. Also, several of the employees and staff there are prior military, and the whole place was very military-friendly, so I'd definitely recommend it for any military stationed here! More

Nick was extremely kind, helpful and knowledgeable. Didn't buy today, but will only see him when I do. Have already recommended him to family. Didn't buy today, but will only see him when I do. Have already recommended him to family. More

I was referred by a friend who recently leased from mount pleasant chevrolet. I wanted to buy low mileage used and had a budget to contend with. From the owner, Joe, to my salesperson Norman, they made it ha pleasant chevrolet. I wanted to buy low mileage used and had a budget to contend with. From the owner, Joe, to my salesperson Norman, they made it happen. No fuss no muss - Probably the best car buying experience I've ever had. More

I recently purchased a new truck from Mt. Pleasant Chevrolet and at the end of a very frustrating day- came home quite happy in my new vehicle. I visited 3 dealerships and spoke with two additional o Chevrolet and at the end of a very frustrating day- came home quite happy in my new vehicle. I visited 3 dealerships and spoke with two additional ones. I love customer service but when it comes down to it- I will deal with a lot to save some money. In the end, Mt. Pleasant Chevrolet won me over with the best deal (trade in and new purchase price) and the customer service was the icing on the cake! Norman was an excellent sales guy that knows his trucks and Lane was wonderful to work with. With that said, I have to add, in most dealerships no other sales guys will even smile or speak since they are not the ones making the deal but EVERY person I encountered in this dealership was GREAT! One passing sales guy offered to buy me a coke when I was fumbling for change, the gentlemen that detailed my truck was very nice and professional, and the owner, Joe, took the time to introduce himself. This dealership is like a big family that honestly seems to want to really take care of their customers. They gave me some add-ons that I will have to get installed soon and I am hoping the service will be as good as the sales. In the past, my experience is that once you buy the vehicle- your just another person off the street when it comes to service but I really think that this dealership is different! I highly recommend giving them a try—you will likely be back to purchase in the end! More

I brought my family in to buy my daughter her first car. The people and the environment were very clean and professional and went out of thier way to see that our experience was very comfortable.They had th The people and the environment were very clean and professional and went out of thier way to see that our experience was very comfortable.They had the answers to all our questions and made us feel like they genuinely cared about us and our needs. Three weeks later I went back and was looking to trade in my vehicle after comparing to what Ford had to offer. Hands down they exceeded my expectations and presented a deal I could not refuse. so now my family are the proud owners of a chevy spark and a Silverado. Looks like we found another friend in the community. My hats off to the sales team and the finance department for a wonderful experience. I have two more cars that need to retire. I know now where my first and only stop will be here in the near future.. Sam, Chris and Norman, you are top of the line when it comes to customer service and knowledge of your products. I will enjoy my truck and take comfort in the fact that I can call upon you guys anytime if there is a need for help. Thank you so much from the bottom of our hearts... Mark, Jackie, Adriana and Maria Hraba God bless! More

The dealership is very friendly. They were eager to please. Not a planned purchase, but they sealed the deal by matching our needs. Norman was extremely helpful and did not pressure us at all. We wi please. Not a planned purchase, but they sealed the deal by matching our needs. Norman was extremely helpful and did not pressure us at all. We will recommend to friends! More

i was very pleased with the experience. The salesman was friendly but had to explain why he did not understand a charge on my used-car bill. Just didn't seem he would not know about an "add on" charge when friendly but had to explain why he did not understand a charge on my used-car bill. Just didn't seem he would not know about an "add on" charge when they are on every sale. Otherwise I enjoyed the day. More