Starling Chevrolet

Excellent service from my sales woman Nicole Trinidad she always helps me with the best discount, totally recommend. 100 % trust. Also the finances lady Luisy she was excellent. always helps me with the best discount, totally recommend. 100 % trust. Also the finances lady Luisy she was excellent. More

Very as-expected visit to get oil changed and initial 7,000 mi warranty service. On time and no problems. If Starling offered more than one free oil change on a new $65K truck, I would buy from them aga 7,000 mi warranty service. On time and no problems. If Starling offered more than one free oil change on a new $65K truck, I would buy from them again. More

On July 4th,2020 I purchased a 2016 Dodge Durango from Starling Chevrolet in Orlando, Florida on Orange Blossom Trail. On this day I test drove the truck immediately fell in love with it so I purchased it Starling Chevrolet in Orlando, Florida on Orange Blossom Trail. On this day I test drove the truck immediately fell in love with it so I purchased it. As soon as they washed it and waxed it they brought it to the front for me. At that time I was able to get the keys and all paper work was completed. Before even putting the truck in drive I noticed that the check engine light came on. So go and get my salesman and told him about it and he told me to bring it back after the holiday to be looked at. So After the holiday I brought the truck up to the shop to be looked at and the check engine light went off. I’ve had the truck for 6 days and noticed that it turns on and off. so I took my truck to my local Auto Zone and checked the code which read a transmission cable sensor which is what the truck needed because it’s a twist knob gear shifter. The cable sensor was I guess bad and the car sometimes would go into drive or park and would even shift really hard or not shift at all. So boom back to when I drove my truck back to the dealership to be checked I go to the service department and I told the tech that the engine light isn’t on but here’s the code I pulled it’s a sensor so it goes on and off. The tech tells me oh no Auto Zone cleared the code . I politely explained to him that it’s a sensor and it I goes on and off and I was the one who did the OBD read and I didn’t rewards the code long story short the light never came back on but after several arguments the manager told the tech to just send the truck to dodge to be looked at. In which they did and gave me a rental car for about two weeks I didn’t hear anything after several calls with my salesman he told me my transmission on the truck i purchased was done and that the best they could do is get me in another truck but they didn’t have anything I liked. After asking my salesman why they couldn’t fix it because they sold me the truck with a bad transmission they said they won’t spend the money to pay dodge to fix it. After several more arguments I just took the truck as is and purchased bumper to bumper warranty and filed a claim and got me a new transmission for only $120 now my baby runs perfect. The sales man I had was very aggravating and played way to much as if he was a big child I was there to handle business and he just wouldn’t stop with the jokes. Long story short I purchase this truck on July 4th,2020 and have only driven it from September until now. The truck had to stay in the shop for a month and from July to September I had no truck because of this smh. Then on top of all of this as I was washing my truck I noticed my wheel lug nuts have locks on each wheel and I was never given a key. After reaching out to the dealership once again given the run around. This is the worst buying experience I have ever had and the worst customer service ever. I believe my salesman name was John he’s described as a black male approximately 6,1 and very playful I don’t recommend him. If I could I’d give this xxxx dealership zero starts they ain’t help me with nothing and gave me the run around then the day of my purchase the finance lady lied to me about the bumper to bumper warranty telling me I couldn’t purchase after I walked out the office. But so ironically after taking my truck as is all of a sudden the offer was still there. On top of that the receptionist was the only helpful person as she answered the phone everytime I called and after explaining to her my warranty problems she was confused about what I was talking about when I said the warranty offer was taken away from me. Her exact Words were that the offer is always available and not just for the day you purchase it and she tried her best to get me in contact with the warranty people in which she did come through. Shout out to her but the others absolutely not. More

Had a excellent experience, Youseff was patient and professional. The whole car buying experience was great, would recommend them. Everyone was awesome. Thank you all . professional. The whole car buying experience was great, would recommend them. Everyone was awesome. Thank you all . More

Can’t say enough good about this dealer! 6 months ago I purchased a used Toyota 4Runner. Derrik Fugere was my salesman, he was very understanding of my situation and what I wanted to get done that day and purchased a used Toyota 4Runner. Derrik Fugere was my salesman, he was very understanding of my situation and what I wanted to get done that day and made it happen! He did not pressure me and respected my offer and within an hour we made a deal. I have put over 5k miles on the vehicle, and it has been the best vehicle purchased in 2 decades! Thanks guys especially you Derrick! More

Service Department is awful, took 4 months to get my part ordered. After leaving a nasty massage my part magical popped up. After waiting another 2 weeks to get in the part is still loose. They said that’s h ordered. After leaving a nasty massage my part magical popped up. After waiting another 2 weeks to get in the part is still loose. They said that’s how it is. So after leaving a massage with the Manager about an update on my part no response after a week. Called the speak to the Director of the service department I get a call from a Advisor l. How professional is to send a Advisor that I requested a phone call from the director. please I’m begging you don’t buy or get your car serviced here. Worst Dealer I will make sure not to take my truck here again I would Rather wait again for my part to come at another dealer that cares about there customers. More

Drove an hour and a half from Tampa to see a specific truck on their lot. Texted and made an appointment at 9 am. Got to the dealership and we’re greeted and asked what we were there for. Told him we truck on their lot. Texted and made an appointment at 9 am. Got to the dealership and we’re greeted and asked what we were there for. Told him we were looking for a Trail Boss. He said, “Sorry, it was sold this morning.” They had 10 on their website. I said, “all were sold?”’. He replied “We have no Trail Bosses on the lot.” He apologized that we drove out and my wife told him they need to work on their communications with customers. Instead of proceeding to continue to apologize that they obviously made an error, he said, “We are a dealership and we sell lots of cars.” All we wanted was someone to not waste our time and gas. Someone could have picked up the phone and called or texted us to tell us the truck/trucks had all been sold (I find it hard to believe that their tiny dealership sold that many trucks that day). Go to any of the larger dealership in central Florida and steer clear of this place. They obviously do not value people’s time. More

Got used car extended warranty. Changed my mind within 30 days in time frame. Since June I don’t see my money back. Hired attorney, will keep you people posted on outcome days in time frame. Since June I don’t see my money back. Hired attorney, will keep you people posted on outcome More

Salesman (Jose) was friendly, informative, and professional. Dealership was very clean. Everyone I was in contact with was great. I didn't spend the whole day there. professional. Dealership was very clean. Everyone I was in contact with was great. I didn't spend the whole day there. More

Hats off to Ramon Fereira for helping my in-laws with a 2020 Yukon SLT. Ramon and I have been working via text on a vehicle unfortunately the one we were looking for sold this morning. They had another one 2020 Yukon SLT. Ramon and I have been working via text on a vehicle unfortunately the one we were looking for sold this morning. They had another one they just got in he went to look at sent me some photos. We worked out a time for them to look at it and take it for a test drive. My in-laws loved it Ramon worked with his manager on a good price and the trade in. My in-laws are very happy Ramon did an outstanding job in helping them. If you are looking for a good honest sales guy ask for Ramon Fereira. I purchased my Yukon XL from Starling last year my in-laws are the 4th people I have recommended buy from Starling. All 4 purchased from them and said they were outstanding. More