Starling Buick GMC Stuart - Service Center

I had an issue with my software in my new 2024 1500 Denali pick up. I was driving from my home to Florida when it happened. I called Lee and Lee helped us reset it on the side of the road but the probl Denali pick up. I was driving from my home to Florida when it happened. I called Lee and Lee helped us reset it on the side of the road but the problem continued . I called Lee back and Lee said to please call the service department and make an appointment as soon as possible so they could get it rectified. He said to ask for Kylie because she makes the appointments for the service department. Kylie and I finally made contact on the phone and I was trying to explain to her what was going on and why I needed an appointment. Kylie advised me that I needed to be there on Wednesday at 7:30 in the morning, The appointment was set with Kylie on Monday. On Tuesday I woke up noticed a text message from Starling stating that my service appointment was rescheduled and to go on their site and reschedule it. I went onto the site that morning and discovered that there several spots available even though Kylie had told me only 7:30 was available. I don’t understand why Kylie told me only 7:30 was available. I picked a 10 o’clock appointment on the same Wednesday and I never heard from anybody about the new time for my service. I called to follow up to make sure they received the new time and Kylie answered the phone. I tried to explain to Kylie what was going on and she didn’t want to hear it, so without saying anything she just put me on hold. Another woman named Molly got on the phone and I tried to explain the situation to her, but she wouldn’t let me get two words in. I told Molly I wanted to talk to the service manager. Molly informed me she was the service manager. So on Wednesday at 9 o’clock I left my house because it’s about an hour drive to get to Starling. When I dropped off my truck, a really nice Service Advisor named Heather came out to greet me, and talk to me. Heather assured me that my truck would be looked at and fixed. She was not sure how long it would take and she was very upfront about it. When I was Speaking with Heather I asked her who the service manager was, and she said his name is David Benjamin .When I was done with Heather I went over and saw the service manager, and I explained my situation to David that Molly misrepresented herself as the service manager to me on the phone and he said he would look into it . I am not sure what games Kylie and Molly are playing with the Starling customers. I would highly recommend anybody to use Starling Buick GMC But when you call for service, do not ever deal with Kylie or Molly at all .If Molly was employed with my company she would have been let go immediately for lying to a customer and miss representing herself. This is fair warning to all of the Starling customers to never do business on the phone with Kylie or Molly. As far as I’m concerned as a customer to the Starling dealership, they have two employees that do not have the Starling Dealership in their best interest! More

Adam has been my service advisor for several years and he is alway pleasant and make sure my vehicle is taken care of. I think Adam is a keeper...... is alway pleasant and make sure my vehicle is taken care of. I think Adam is a keeper...... More

A pleasure as always! This is the only dealership we bring our vehicles to. Thank you for your prompt and efficient service! This is the only dealership we bring our vehicles to. Thank you for your prompt and efficient service! More

Very good service and excellent staff would recommend dealership to anyone who is looking to purchase or have vehicle repairs dealership to anyone who is looking to purchase or have vehicle repairs More

Mike was very helpful in assisting me to and from the waiting room, The service was exceptional waiting room, The service was exceptional More

Needed a new battery & Eric took care of me while I waited. I was dead in the water, so to speak. Thanks! waited. I was dead in the water, so to speak. Thanks! More

Heather gave me super service for my first time there. Thank you. Starling GMC TheBob Thank you. Starling GMC TheBob More

Great service! Always looking out for the customer. Adam is great and made the process easy and efficient. Always looking out for the customer. Adam is great and made the process easy and efficient. More

Top notch service from start to finish! Adam's customer service is unbeatable, and we are loving the tires he recommended. Thanks again for making it such a smooth and enjoyable experience! Adam's customer service is unbeatable, and we are loving the tires he recommended. Thanks again for making it such a smooth and enjoyable experience! More

Awesome customer service ! ! Service advisor was very attentive and helpful regarding my service! I would recommend this dealership for any and all of your service needs! ! Service advisor was very attentive and helpful regarding my service! I would recommend this dealership for any and all of your service needs! More