Starks Ford of Queens

Stay Away, Don't waste your time I would give them a zero if I could. Do not waste your time with the sales team here as there are plenty of other, much more helpful Ford dealers with I would give them a zero if I could. Do not waste your time with the sales team here as there are plenty of other, much more helpful Ford dealers with better inventory in NY. They gave us a price on an Explorer, we went to finalize it and spent 2 hours in the showroom with a 17 month old baby, including walking up the street in the rain to an out building where the vehicle was being stored. We were then told the vehicle had been sold the day prior but not to worry, they would find the same model and features and honor the deal. Again, they let us come in and waste 2 hours on a Saturday with a 17 month old in tow knowing the car was not available. Long story short, they had no interest in helping us and the situation deteriorated quickly into unanswered emails and unreturned calls. Even escalating to the sales manager did nothing as the dysfunction seems to be baked in across the whole team. Melinda, Engin, Gabe - you all should be embarrassed by how you treated us both as customers and as human beings. AVOID THIS PLACE. More

Amazing When i first walked in the enviorment was welcoming, i was looking for quotes around in another place but was not happy with the way they made me feel When i first walked in the enviorment was welcoming, i was looking for quotes around in another place but was not happy with the way they made me feel, felt a little discriminated. I then walk to this locatio and was helped out by Savier Espinal, which offerred us food and drinks and made us feel comfortable, he then helped me out with the car Ford Fushion. I dont have a driver license yet but did not stop it from me owning a car. I can only say he was a marvelous sales person and made me feel comfortable and happy with the options and choice i made. I will recommend this place to anyone. Everyone was so nice. More

Excellent Service We were in Market for a larger SUV. As soon we walked in, we know explorer was the winner. Savier sat with us , found out the options we were inter We were in Market for a larger SUV. As soon we walked in, we know explorer was the winner. Savier sat with us , found out the options we were interested and quickly determined right car offering all our options. The pricing was excellent and all our amendities were matched. Thank You Savier! More

Great service! Syriah is a very Charismatic seller; she was helpful and very diligent. I am so happy with the overall experience! Thank yoi so much. Syriah is a very Charismatic seller; she was helpful and very diligent. I am so happy with the overall experience! Thank yoi so much. More

Amazing Great dealership willing to help your every need. We came in said what we wanted didnt get talked into anything extra. Nothing was rushed even got to Great dealership willing to help your every need. We came in said what we wanted didnt get talked into anything extra. Nothing was rushed even got to go home abd come back to finish the deal. More

Trustworthy & dedicated to building long term relationships Just leased a new car today and couldn’t have been happier with Albert, Engin and the finance team. This is our second lease so I have a good idea wha Just leased a new car today and couldn’t have been happier with Albert, Engin and the finance team. This is our second lease so I have a good idea what to look out for but really had nothing to worry about with these guys. They were honest, knowledgeable and trustworthy. They were very communicative about everything and worked patiently with us even when we threw a last minute curveball at them. Overall a pleasant experience and great service from start to finish. We most definitely plan on going back to this team for our next car! If you want the best ask for Albert! More

Easy and friendly Arturo was very friendly and helpful. The whole process was very smooth, and direct to the best deal possible, no need to waste a bunch of time haggli Arturo was very friendly and helpful. The whole process was very smooth, and direct to the best deal possible, no need to waste a bunch of time haggling! More

Very Satisfying The Wait Is Really Worth It. Employee really satisfied me. I left with an amazing car. One of the employee realized my phone was dying and she quickly The Wait Is Really Worth It. Employee really satisfied me. I left with an amazing car. One of the employee realized my phone was dying and she quickly grabbed a charger to charge it for me. Little details like these really stands out . I would and will recommend this dealer to anyone. More

Ford Edge Sport and great sales woman worked for me! Went in for test drive and was shown a 2017 Sport that had it all. Add to that a very nice sales.woman who answered all my questions with no pressure. Went in for test drive and was shown a 2017 Sport that had it all. Add to that a very nice sales.woman who answered all my questions with no pressure. I wasn’t looking for a 2017 but the deal was too good! She deserves an award for putting up with me and getting it done. More

Best helper in Getting a car EVERYONE AND SHAKIL ARE NICE UNDERSTANDING TO THEIR CUSTOMERS NEEDS I TOLD HIM WHAT I HAD PERSONAL STATUS IN CAR RATE AND MY AMOUNT THAT I COULD AFFOR EVERYONE AND SHAKIL ARE NICE UNDERSTANDING TO THEIR CUSTOMERS NEEDS I TOLD HIM WHAT I HAD PERSONAL STATUS IN CAR RATE AND MY AMOUNT THAT I COULD AFFORD AND HE DID HIS BEST WITH HIS TEAM TO GET ME A GOOD CAR THAT I COULD AFFORD HE WORK WITH ME DAY BY DAY ON EXACTLY WHAT I NEED BECAUSE I HAVE a 1YEAR OLD THANK YOU AGAIN SHAKIL!! You’re the best!!! Will definitely recommend you and will come back again! More