Starks Ford of Queens - Jamaica

Carl Guerrier, 38291 was my handler. He walked me through all technical & mechanical vehicle processes. Carl was knowledgeable and professional. He walked me through all technical & mechanical vehicle processes. Carl was knowledgeable and professional. More

Everyone was very helpful and friendly. As I waited for my vehicle that was getting a new york state inspection, I made to feel very welcome. As I waited for my vehicle that was getting a new york state inspection, I made to feel very welcome. More

TERRIBLE - went in for a simple oil change, and windshield wiper issue but ended up with an array of added problems that were irrelevant to my initial visit - without the windshield water dispenser windshield wiper issue but ended up with an array of added problems that were irrelevant to my initial visit - without the windshield water dispenser even being fixed in the first place. Ford technicians scratched and damaged my car at multiple areas. They also damaged parts to my inner car wall, which were unannounced and unbeknownst to me until I investigated and filed the complaints on my own. My car was returned to me in disarray, which resulted in my complaints. My car was then kept at their service center for the entire month of May to “reconcile” the added problems. They stated the scratches will be fixed by their body shop, and it came back a month later without being addressed! With yet more added scratches on both foot racks of the car. Clearly made by laying tools on the foot rack and mishandling. I have never dealt with such incompetence and idiocy from any car dealership service center, stemming from management, liaisons, to technicians - AVOID USING THEIR SERVICES AT ALL COST. This place is a NIGHTMARE. I started my service with them on 4/30, I got my car back 5/27, STILL DISSATISFIED with their services and treatment. This place deserves 0 STARS, and FORD corporate really needs to investigate my case and matter. More

I've only had positive experiences at Stark's. Carl was the representative who helped me during this past visit, and he was wonderful. I brought my car in for service and an inspection and Carl Carl was the representative who helped me during this past visit, and he was wonderful. I brought my car in for service and an inspection and Carl kept me informed every step of the way. Service had me out in less than an hour and a half. Very happy! More

Great service, everybody was very helpful and professional and got my car ready in a timely manner. Nice waiting area and logistics. professional and got my car ready in a timely manner. Nice waiting area and logistics. More

Everything was handled perfectly and in a professional manner, all my car needs was taken care of. manner, all my car needs was taken care of. More

The dealer ship and the personal are amazing I love to have my car serviced there the best team ever thanks for the amazing work u guys do on my car all the time 👍👍 have my car serviced there the best team ever thanks for the amazing work u guys do on my car all the time 👍👍 More

Yvonne is stellar! She always remembers who I am, helps me make good decisions (oil change & 8k mi or later @ 10k), and is clear about next steps including when I’ll ge She always remembers who I am, helps me make good decisions (oil change & 8k mi or later @ 10k), and is clear about next steps including when I’ll get my car back! She makes getting my car in order a stress free experience! More

Juan toro excelente service no problem he was nice and kind ! Bud en general Ford company very disappointed Terribe here at NY and also at Ohio dealer ! Never again kind ! Bud en general Ford company very disappointed Terribe here at NY and also at Ohio dealer ! Never again More

Sales good the service center I rate very poor and left disatisfied with ford totally disatisfied with ford totally More