Starks Ford of Queens - Jamaica

Unprofessional service I had an appointment on July 15th and got very disappointed by the service I was provided. My advisor Juan Toro was very unhelpful and couldn't find t I had an appointment on July 15th and got very disappointed by the service I was provided. My advisor Juan Toro was very unhelpful and couldn't find the real reason of concern in my car. I hear suspension noise over bumps screeching when goes up and down. I left the car for the service twice and problem wasn't solved, but right now it's even worse. The first time when I left my car there they changed some parts and told me it should work. However it didn't work. So I came back and left my car for two days. They called me and told car was done. However, when I got there to pick up my car I was told there by Mr. Juan Toro is no problem and they don't hear any noise. They didn't perform any service just kept my car there for 2 days and I really hear that noise!! In addition, it is very hard to reach them by phone. They simply don't pick up your phone and don't care about the customer!!!! More

I scheduled an appointment to have my car serviced (brand new 2013 escape). When I arrived at the Jamaica Avenue service center, there were two gentlemen at the dest, including Juan Toro himself. I said good new 2013 escape). When I arrived at the Jamaica Avenue service center, there were two gentlemen at the dest, including Juan Toro himself. I said good morning to them. They both ignored me for at least 10 mn, stapling paperwork and without even looking up to see who's this person and what does he want. At some point, Mr. Toro decided it was perhaps appropriate to start acknowledging my presence adn asked me "how can I help you?". I told him that I had made an appointment a day prior and had come on time to complete a scheduled maintenance. Arrongantly and dismissively he pointed to a stack of blue and white work orders and said to me: "you see this pile!? these folks have been here before you and I can't promise you we'll get to your car before at least tomorrow." I felt like all the good reviews about the SALES dept of this dealership meant NOTHING to those in the SERVICE unit. Not only was Juan and his partner at the frotn desk rude and dismissive, but they als made me question my decision to drive 15 miles to come to this forsaken place where impoliteness and below standard customer service are normalcy. SHAME ON YOU! If it means nothing to make appointments then dont isnsist on people make them to start with. More

Brought my car in for service and Anthony treated me as if I were family. I was kept up to date from drop off to pick up. Service and attitude of the entire shop was outstanding. Would'nt take my car any if I were family. I was kept up to date from drop off to pick up. Service and attitude of the entire shop was outstanding. Would'nt take my car anywhere else. More

I was very pleased with my overall service experience at Ford/ Lincoln Queens due to Jack Schwartz. He explained what need to be done to upgrade my GPS system. Jack made sure I had a loaner car waiting for Ford/ Lincoln Queens due to Jack Schwartz. He explained what need to be done to upgrade my GPS system. Jack made sure I had a loaner car waiting for me, gave me his cell phone number incase I had any questions and he even called me back on his day off. My upgraded GPS is great. I would highly recommend Ford/Lincoln Queens. Loretta OLoretta Orlandorlando More

Ken has been great from Day one. Helping me with Purchasing my 2012 Escape and helping me get set up with service. He's a really great salesman and a great guy. Purchasing my 2012 Escape and helping me get set up with service. He's a really great salesman and a great guy. More

This dealership treated me in a very professional manner they were very friendly very timely and every time I go there I'm treated this way, the service manager Anthony, is a gentleman and has a high level they were very friendly very timely and every time I go there I'm treated this way, the service manager Anthony, is a gentleman and has a high level of professionalism that I appreciate, this is a great dealership. More

Friendly service - explains what has to be done and why. Since I wait for my car, it is convenient to be able to watch TV or read while I am there. Service is done in a timely manner. Since I wait for my car, it is convenient to be able to watch TV or read while I am there. Service is done in a timely manner. More

I used the Valley Stream service center. The waotk was completed quickly and professionally and at no charge. Very good experience. I will try to buy from them next rime my lease is up for renewal. completed quickly and professionally and at no charge. Very good experience. I will try to buy from them next rime my lease is up for renewal. More

There is something greater than "GREAT", it's " fANTASTIC". That's my FINAL ANSWER!!! The service @ Valley Stream was Prompt, Courteous, efficient, and cost less than expected. My Coupon was hon " fANTASTIC". That's my FINAL ANSWER!!! The service @ Valley Stream was Prompt, Courteous, efficient, and cost less than expected. My Coupon was honored by service provider. I always get a free car wash coupon, I love my MKS . More

Brian is very honest and the work was done in a timely, professional manner! He explained the problem and had it fixed in no time at all. professional manner! He explained the problem and had it fixed in no time at all. More