Starks Ford of Queens - Jamaica

Worst service ever!!!!!! My name is Tara Lucas this dealership is the worst that I have ever dealt with. Starting with Jumaanah Falak who does not return phone calls and was r My name is Tara Lucas this dealership is the worst that I have ever dealt with. Starting with Jumaanah Falak who does not return phone calls and was rude. When you call and if you get through and ask to speak with a manager. Anthony comes on the phone and is just as rude. I also had the unfortunate pleasure of dealing with someone name Ruthie. in the beginning she was alright, but then became just as rude. The staff hangs up on you and does not return calls. The dealership had my vehicle from October 31, 2016 until December 1, 2016 and every day i called to find out the status of my car there was a different story about what is wrong with it. I was told I needed a throttle body, they changed it, and several other parts and my vehicle is still not working. I was told my vehicle was ready and to come pick it up on Dec 1, 1016,before i went to pick it up i asked Ruthie are you sure you fixed the problem before i come to get the car and she stated yes it was ready. When I got there I started up my vehicle and it started shaking profusely, I turned off the car went to Ruthie and said my vehicle is still not working. She tried to say that is because your engine light is on.I told her and Anthony i did not want to take my car because it was not repaired and both of them stated i need to take my car because they wanted their loaner back and told me i was not getting another one.i had to drive the car home with it shaking and stalling on me. The next morning I called and spoke with Anthony and told him my car will not start. He gave me the number to road side assistance. I called them and had to pay to have my vehicle towed back to their dealership. They are now refusing to work on my car. Anthony keeps saying because I'm refusing to pay for a diagnostic, he recommend that I take it to another dealer. I repeatedly told him I am willing to pay but he is still refusing to fix my vehicle.This is unacceptable and I am filing a complaint with The Better Business Bureau and The State Attorney Generals Office. I am also taking the dealer to court. There is no reason they had my vehicle for a month and it's still not working.... More

Terrible customers service; very unorganized If you have any other choice, please do not come here. If this is only choice you have, then God bless you. I had to call 911 to get my paperwork. If you have any other choice, please do not come here. If this is only choice you have, then God bless you. I had to call 911 to get my paperwork. I had a recall on my ford car and made an appointment one week earlier for 8am. They guaranteed that the car would be fixed on the same day, but when I got there, they told me they didn't have the parts and might not even be able to inspect my vehicle by the end of the day. I had also asked about a loaner car when I made the appointment and was told that it depends on what kind of warranty I have, and I'd have to bring my car in first before they told me if I qualify. So, when I was there for my appointment, they told me I do qualify for one, but I SHOULD HAVE KNOWN that all loaner cars need to be reserved. How do you expect to keep customers happy when you're told one thing, and then told another as if you're expected to know how THEY run their business. They have failed to keep my appointment and gave me misleading information AND ruined my plans leaving me with no car, and did not apologize at all for their mistakes. Furthermore, the lady helping me insulted me and called me a "xxxxxx", also telling me that I need to realize that you don't get everything in life. I hope they realize that this isn't about life, but rather the state in which they operate their business and poor training of the staff resulting in terrible customer service. I did speak with the manager, and he did try to get my car in the shop, and I appreciate that. I was later told that they would call me with an update on my car, which never happened. On the second day, still with no call from them, I went back and asked about my car, and they said they don't know. I spent 40 minutes just for them to confirm they have the car in the shop. After that, they told me since the lady who took care of me yesterday isn't there, they couldn't provide me with any information. So I asked another staff member if he could please just give me the paperwork so I can leave. They refused to give it to me, and I started to record on my phone. He got very angry he told me to put that xxxxing phone down or he'll let you know the consequence. He also threatened to call the police, which I proceeded to do instead. After the police arrived, they completely changed their demeanor and was very nice to me and gave me my receipt and paperwork. Given my awful experience, I would highly advise not to come to this service center. More

I will never recommend this dealership service center I took my 2015 cargo van in for a recall and received terrible and careless service. I had also ordered an extra part to be installed at the same time I took my 2015 cargo van in for a recall and received terrible and careless service. I had also ordered an extra part to be installed at the same time. When I arrived, I asked if they could replace the plastic cowl that goes over the side view mirror as it had been damaged. I Use the truck for my job and not having it in service costs me money and time so I made sure to ask if this work could be completed within the 1 day time period. I was told "yes". First- I was told be the guy I was dealing with that the whole mirror assembly had to be replaced and not just the cover. I told him that he was wrong and that the piece was available from his parts department and gave hime the cost. (I had done some research) He told me I was wrong again and then when I persisted, he said that he would look into it. Second- I received a call later in the day from the representative that I was dealing with. He said that the mirror piece was available and if I could leave it for another day, he could order the part and have it installed. I said no and that I only have a 1 day window of availability at this time. The rep then coyly said that the other part that I had made sure to have ordered so as to be ready for installation was never ordered. He said that he could order it and have it installed the next day. When I expressed my frustration over this he was dismissive and said that there was nothing that he could do. So the rep was hoping to cover his tail. Third- When I went to pick it up at the end of the day I got stuck in bad traffic. I called him and said that I was running :15 late based on Google maps. I said that it looked like I was going to arrive at 5:43. I asked if he could possibly have someone stay a few minutes late to make the handoff of the truck. He said no emphatically. I had to turn around return which was really terrible since I was more than half way there at the time. I was really pissed off. Fourth- This morning I went to pickup my truck. I arrived at 7:00 as they opened. All I needed was my key. they made me wait :30 for my truck. They never did offer an apology for anything. I will never go back and aI will never recommend them to anyone. PHB More

Horrific and will never go back The worst dealership/service center I have done business with. Unaccomodating to their customers, and terrible customer service. My car was brought The worst dealership/service center I have done business with. Unaccomodating to their customers, and terrible customer service. My car was brought it in there three times for the same problem. I finally had it brought to a service center that isn't convenient for me because they are an hour away but they fixed my car and gave me a loaner in the interim. I will never use this queens location again and I wouldn't wish my experience on anyone. If you can, take your car elsewhere. More

Incomplete Service, Lazy Brought our car in for its 30,000 mile service -- we purchased ford's premium pre-paid service plan for five years, with the car. this service center Brought our car in for its 30,000 mile service -- we purchased ford's premium pre-paid service plan for five years, with the car. this service center changed oil, rotated tires. i asked about filter changes. they said filters were not covered in our plan. a quick call to ford this morning told me they were entirely wrong. This is what they should have done: Includes maintenance items from 15,000 miles All Vehicles • Replace Engine Air Filter • Replace Fuel Filter • Inspect Complete Exhaust System and Heat Shields • Perform Automatic Transmission/Transaxle Service • Inspect Accessory Drive Belts (Villager and Escort) • Replace Climate-controlled Seat Filters (Navigator, If Equipped) • Change Manual Transmission Fluid (At 60,000 Miles) • Lubricate and Adjust 4x2 Wheel Bearings, Replace Grease Seals (At 60,000 Miles) • Inspect NGV Tanks (At 60,000 Miles, If Equipped) • Perform Multi-point Inspection • Check and Fill: – Window Washer Fluid – Coolant Recovery Reservoir – Power Steering Fluid – Transmission Fluid – Clutch Reservoir Fluid (Truck Only) • Check and Adjust Air Pressure in All Tires • Visually Inspect Exhaust System • Check Operation of Horn, Exterior Lamps, Turn Signals and Hazard Warning Lights • Visually Inspect Cooling System • Check Windshield Washer Spray and Wiper Operation • Inspect Halfshaft Boots (If Equipped) • Check Parking Brake • Check and Lubricate All Hinges, Latches and Locks • Check Battery Connections • Check and Lubricate Door Weather Strips • Check and Drain Fuel/Water Separator (Diesel) More