Starks Ford of Queens - Jamaica

I will never recommend this dealership service center I took my 2015 cargo van in for a recall and received terrible and careless service. I had also ordered an extra part to be installed at the same time I took my 2015 cargo van in for a recall and received terrible and careless service. I had also ordered an extra part to be installed at the same time. When I arrived, I asked if they could replace the plastic cowl that goes over the side view mirror as it had been damaged. I Use the truck for my job and not having it in service costs me money and time so I made sure to ask if this work could be completed within the 1 day time period. I was told "yes". First- I was told be the guy I was dealing with that the whole mirror assembly had to be replaced and not just the cover. I told him that he was wrong and that the piece was available from his parts department and gave hime the cost. (I had done some research) He told me I was wrong again and then when I persisted, he said that he would look into it. Second- I received a call later in the day from the representative that I was dealing with. He said that the mirror piece was available and if I could leave it for another day, he could order the part and have it installed. I said no and that I only have a 1 day window of availability at this time. The rep then coyly said that the other part that I had made sure to have ordered so as to be ready for installation was never ordered. He said that he could order it and have it installed the next day. When I expressed my frustration over this he was dismissive and said that there was nothing that he could do. So the rep was hoping to cover his tail. Third- When I went to pick it up at the end of the day I got stuck in bad traffic. I called him and said that I was running :15 late based on Google maps. I said that it looked like I was going to arrive at 5:43. I asked if he could possibly have someone stay a few minutes late to make the handoff of the truck. He said no emphatically. I had to turn around return which was really terrible since I was more than half way there at the time. I was really pissed off. Fourth- This morning I went to pickup my truck. I arrived at 7:00 as they opened. All I needed was my key. they made me wait :30 for my truck. They never did offer an apology for anything. I will never go back and aI will never recommend them to anyone. PHB More

Fantastic Experience, A+ Service! We just picked up our new Fusion this morning and had the most pleasant and convenient experience from the moment we walked into the showroom. Our pap We just picked up our new Fusion this morning and had the most pleasant and convenient experience from the moment we walked into the showroom. Our paperwork was done in record time, and Liz G. was amazing with finding the perfect car for the right price tag and treating us like family. All in all it was a great experience and we will definitely be back in the future. More

Thank you for my dream car!! After being referred to this particular dealer by Geicos online service, Mr Cinelli contacted me immediately and furnished an answer for every questio After being referred to this particular dealer by Geicos online service, Mr Cinelli contacted me immediately and furnished an answer for every question asked. We emailed text and spoke on the phone several times before I made it down to meet in person. I applaud the professionalism and knowledge displayed. I just wanna say thank you!! My dream vehicle is a reality!! Thank you sir. Mr Williams provided me with all of the finalities to ensure I drove off the same day. He also provided me with a glimpse of the future regarding new cars that will soon be available. I thank you for the heads up sir. Thank you guys!! More

Smooth, trouble free process in get a great car I loved dealing with both my salesperson, Tom, and the financial person, Reggie. My initial inquiry about the car was on-line and Tom responded promp I loved dealing with both my salesperson, Tom, and the financial person, Reggie. My initial inquiry about the car was on-line and Tom responded promptly, answered all my questions and provided me with a fabulous offer. We had great communications throughout the process, on-line over the phone and in person as was needed. Tom actually was nice enough to go out of his way to pick me up from and drop me off at the LIRR station that was not too far away so that I could meet with him and see the car that we were talking about.Tom provided me with a terrific deal and everything offered was provided in our deal without any hidden issues or any additional haggling required. In fact, no haggling was necessary at all. Reggie Williams, who handled the financial aspect when we were paying for the car, was also great to deal with. This process was fast with no pressure to do anything I didn't want to do. All in all this was a smooth, trouble free process. Both gentlemen I dealt with were terrific to deal with and were honest and knowledgeable. I would gladly recommend them and this dealership to anyone and everyone I meet. I usually take forever to make a decision on a big purchase like this, but Tom provided me with such a great deal and was so nice to deal with that I ended up driving away with a great car just a few days after we first spoke. Thank you Tom; thank you Reggie More

Great dealership Mike hooked me up with a great deal and an super easy buying experience. He ALWAYS calls you back with answers to all your questions.. Mike hooked me up with a great deal and an super easy buying experience. He ALWAYS calls you back with answers to all your questions.. More

Excellent service, fast and efficient Thanks Tom Cinelli. This is my 5th car with Tom and it went really smooth as usual. No hassle, picked the car online, 1 day all done and out the door! Thanks Tom Cinelli. This is my 5th car with Tom and it went really smooth as usual. No hassle, picked the car online, 1 day all done and out the door! Exactly what I need! More