Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Starks Ford of Queens - Jamaica
Jamaica, NY
489 Reviews
Starks Ford of Queens is proud to be one of the premier Ford dealerships in the Queens area. We now have two locations to serve you: Woodside, NY and Jamaica, NY. From the moment you walk into our showroom you'll recognize that our commitment to customer service is second to none. We strive to make your experience at Starks Ford of Queens a great one for the life of your vehicle.
Whether you need to purchase, finance or service a new or pre-owned Ford, you've come to the right place. Use our website's new car shopping tools to assist you in finding the perfect new vehicle, or search our inventory to find a great deal on a low-mileage pre-owned vehicle. Plus, you can check out the current online specials and promotions that change all the time!
If visiting Starks Ford of Queens in person doesn't fit your busy schedule, then complete our contact us form and a Ford specialist will be in touch. Starks Ford of Queens is an excellent online source for a new or pre-owned Ford vehicle, or genuine Ford parts, service and accessories.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 489 reviews
November 23, 2016
Thank you Ford, having employees as Jose Ocasio you need a new car!?, you need a realy proffesional dealer !? you don't want wasting your time with all the ...dealers !? It's more that simple, as you need a new car!?, you need a realy proffesional dealer !? you don't want wasting your time with all the ...dealers !? It's more that simple, ask for Jose Ocasio he help me to buy 2 (TWO) cars Ford F150 and a Fusion Titanium Hybrid for my son. THANK YOU JOSE ! I hope to meet you again as a friend too, Mircea DUMITRESCU More
by danamircea
Employees Worked With
November 20, 2016
Professional and quality service The sales people all made us feel comfortable. They were all very professional and the quality of service was the best! They made the process quick a The sales people all made us feel comfortable. They were all very professional and the quality of service was the best! They made the process quick and easy and made us feel like we chose the right company to do business with. More
by jimjam
Employees Worked With
November 12, 2016
Liz is the Best , she worked so hard and was so nice to me every step of the way. Her partner the guy who put my financial package together was great as well, What , she worked so hard and was so nice to me every step of the way. Her partner the guy who put my financial package together was great as well, What a Team. More
by Faunt
November 10, 2016
Great experience Jose Ocasio is a great salesman, He is trust worthy, honest and right to the point about information regarding information on the new car I leased. Jose Ocasio is a great salesman, He is trust worthy, honest and right to the point about information regarding information on the new car I leased. More
by NEWFORD14
Employees Worked With
November 08, 2016
Great experience!!! Walked into the dealer just to get information and ended up getting a brand new Ford Explorer. Jose was great at giving me information and options to Walked into the dealer just to get information and ended up getting a brand new Ford Explorer. Jose was great at giving me information and options to meet my needs in a vehicle. Mr. Williams was great as well, my credit was in bad shape and still managed to get a bank to approve me. Overall one of the best experience I ever had buying a vehicle. Great service and gave me good money for my trade-in. Thank you Jose and Ford Lincoln of Queens. More
by Vrcruz87
November 07, 2016
Terrible customers service; very unorganized If you have any other choice, please do not come here. If this is only choice you have, then God bless you. I had to call 911 to get my paperwork. If you have any other choice, please do not come here. If this is only choice you have, then God bless you. I had to call 911 to get my paperwork. I had a recall on my ford car and made an appointment one week earlier for 8am. They guaranteed that the car would be fixed on the same day, but when I got there, they told me they didn't have the parts and might not even be able to inspect my vehicle by the end of the day. I had also asked about a loaner car when I made the appointment and was told that it depends on what kind of warranty I have, and I'd have to bring my car in first before they told me if I qualify. So, when I was there for my appointment, they told me I do qualify for one, but I SHOULD HAVE KNOWN that all loaner cars need to be reserved. How do you expect to keep customers happy when you're told one thing, and then told another as if you're expected to know how THEY run their business. They have failed to keep my appointment and gave me misleading information AND ruined my plans leaving me with no car, and did not apologize at all for their mistakes. Furthermore, the lady helping me insulted me and called me a "xxxxxx", also telling me that I need to realize that you don't get everything in life. I hope they realize that this isn't about life, but rather the state in which they operate their business and poor training of the staff resulting in terrible customer service. I did speak with the manager, and he did try to get my car in the shop, and I appreciate that. I was later told that they would call me with an update on my car, which never happened. On the second day, still with no call from them, I went back and asked about my car, and they said they don't know. I spent 40 minutes just for them to confirm they have the car in the shop. After that, they told me since the lady who took care of me yesterday isn't there, they couldn't provide me with any information. So I asked another staff member if he could please just give me the paperwork so I can leave. They refused to give it to me, and I started to record on my phone. He got very angry he told me to put that xxxxing phone down or he'll let you know the consequence. He also threatened to call the police, which I proceeded to do instead. After the police arrived, they completely changed their demeanor and was very nice to me and gave me my receipt and paperwork. Given my awful experience, I would highly advise not to come to this service center. More
by Ben27
Employees Worked With
Jumaanah Graham & others
November 02, 2016
MegaAwesome salesman and dealership! Tom Cinelli is an Incredibly outstanding salesman. We have never had a better experience leasing a vehicle and we have leased, as well as purchased n Tom Cinelli is an Incredibly outstanding salesman. We have never had a better experience leasing a vehicle and we have leased, as well as purchased numerous vehicles in the past. Tom is honest, professional and courteous. What's amazing, is that beyond having these terrific qualities, he also gave us an incredible price on our new Navigator. Leasing from him was the most seamless experience one could ever have when getting a new vehicle. When we took possession of our new Navigator, our one request to Tom was that he never retires. We will never deal with anyone else! More
by Fay
Employees Worked With
Tom Cinelli
October 28, 2016
Found exactly what I wanted. I had been searching dealer inventories looking for a white Explorer Sport with just a moonroof. Two other dealerships dropped the ball, trying to ste I had been searching dealer inventories looking for a white Explorer Sport with just a moonroof. Two other dealerships dropped the ball, trying to steer me to different colors or extra options. Liz had just sold the exact car I wanted but she found me another one and three days later I came in to sign and drive off. More
by MikeRinFL
October 27, 2016
Great service 4th car I have leased/bought from Ford Lincoln of Queens and each time it was fast, convenient and painless, Liz is fantastic, highly recommend! 4th car I have leased/bought from Ford Lincoln of Queens and each time it was fast, convenient and painless, Liz is fantastic, highly recommend! More
by kfg0712
Employees Worked With
October 27, 2016
Liz was amazing! Liz was absolutely wonderful! Not only did she give us a wonderful deal her knowledge and expertise was outstanding! Liz made this process so simple a Liz was absolutely wonderful! Not only did she give us a wonderful deal her knowledge and expertise was outstanding! Liz made this process so simple and stress free! More
by Katie123
Employees Worked With
