Star Toyota of Bayside

We have negotiated price through e-mails, and reached the agreement. When I got there, the car had been already sold. It could be happen, but it is apparently sold during our negotiation. So she knew the agreement. When I got there, the car had been already sold. It could be happen, but it is apparently sold during our negotiation. So she knew the car I wanted had gone and gave me fake attractive price to trap in. Then, when I went to dealer even she didn't come to me, no apologize, and just sent another colleague to try to sell a different car. The dealer is not clean at all. I traveled around the world, but if you take account the amount of money you will commit, this place gave me so far the worst shopping experience in my life. More

This is the 3 time I have purchase a car from Star Toyota. Each time has been a better experience then the last .The last 2 times I have had pleasure of working with Anthony Cruz team and from start t Toyota. Each time has been a better experience then the last .The last 2 times I have had pleasure of working with Anthony Cruz team and from start to finsh it was an excellent experience. I know when I walk in and ask for him I feel extremely confortable and in good hands . I thank them for a great job on putting my family behind a wheel of the best car on market . thank you Guillermo Gamba More

I am happy with the sales team and the finance team. They presented themselves professionally. I would like to acknowledge the fact that the finance team worked to get 0% APR for us with an average credit sc presented themselves professionally. I would like to acknowledge the fact that the finance team worked to get 0% APR for us with an average credit score but the price of the car is on the higher side. Still, I would recommend them for an exceptional service. More

It was indeed a pleasure working with Tom Dunn who performed near miracles for me in setting up the financing of my car. We need him in Government as soon as possible!!! Gilbert is a wonderfully eng performed near miracles for me in setting up the financing of my car. We need him in Government as soon as possible!!! Gilbert is a wonderfully engaging sales person. It's difficult to stop communicating with him. The entire experience was one I would recommend to anyone in the market for the most reliable automobile in this price range. Thank you so much!!! More

I purchase a Toyota Sienna 11 years ago from Star Toyota, It still works well, over 200,000 Plus. I thought it was time to buy a new one, I spoke to Ron Cordero who demonstrated all the new features and impr It still works well, over 200,000 Plus. I thought it was time to buy a new one, I spoke to Ron Cordero who demonstrated all the new features and improvements,we drove the car and we were very impressed, no pressure to buy, very welcoming great sales person. We liked this dealership so much, we purchased another Sienna XLE. on Tues. When we came back to work out financal details, Tom Dun invited us into his office, he spent hours with us, giving us the greated rate. Tom I would rate the highest, He knows his cars inside and out,and all the added features, he was in the consumer's corner,we told him what we wanted and gave us the best bang for your buck, not trying to sell us up, but giving us the insurence and protection at very low prices. He is the guy you want to talk to when you buy a new car. He made us feel like family. Rich Proomzo was the General Manager,he asked us if we needed anything else and was overseeing everything, and we could see why Star toyota is a #1 Toyota Dealer. I seached for price and the best deals. I found it at Stay Toyota in Bayside More

My parents visited this dealership on Thursday, July 21, 2011, because I checked it out online and spoke with Sean Hoque and it appeared that they had a large selection of used cars at good prices. They bo 2011, because I checked it out online and spoke with Sean Hoque and it appeared that they had a large selection of used cars at good prices. They bought a 2009 Camry, and ended up being charged $1295 as a "bank fee" for their loan of $19,981.18. On Saturday, July 23, I spoke with Ray Berrios, who had put together their deal, to ask a number of questions; he did not answer all my questions because he hung up on me before I finished speaking with him. Later that day, Scott from Star Toyota called and said that he wanted to make everything right and would take off the bank fee. On Monday, my father went into Star Toyota and Scott took off the charge, as promised. I and my parents appreciated his cooperation in this matter, and that is why I have given Star Toyota an overall rating of 3. However, I want to warn other customers to be careful about the bank fee if you go here; my parents have good credit and it was unclear why they were being charged a fee of $1295 (entirely separate from the interest they would have to pay) to get a loan of only about $20,000. More

I was able to get the best price from among a dozen+ dealers in the tri-state area, immediately from Scott without haggling. He went over every detail and cost of the lease numbers accurately with me o dealers in the tri-state area, immediately from Scott without haggling. He went over every detail and cost of the lease numbers accurately with me over the phone. There were no games, and I literally was driving out the same day after about 30min on the phone, a few emails and less than an hour at the dealership. As many people can attest, there is more than just getting a price agreement via email or phone. Its being able to get your car and drive out without hours and hours at the dealership, pressure to upsell, or price changes when you show up. Their F+I guy was super friendly and didn't try to get me to buy tire protection or any other usual F+I add-on's. If you know the car you want, and you want the best price- give them a call. If you want cappuccino's and leather couches- perhaps you can try another dealership or just go to Starbucks after you go here. More

Beware of the service department. They will not help you. I was told I need service package D because I had over 27K miles. Their package D is for vehicles with 30K miles and costs $535.90. After 10 minutes I was told I need service package D because I had over 27K miles. Their package D is for vehicles with 30K miles and costs $535.90. After 10 minutes in waiting room, I realized I had only 24K! I should have been given package B. Package B is for 25K miles and costs $192.90. I went back and told service tech. John A. He said he would take care of it and make the correction. I thought correction was to give me package B. This would have saved me $343. Finally got car back 1 1/2 hour after promised time. Went to pay and was charged the more expensive package D. Went back to John to question why. He didn’t even want look at the bill. His answer was confusing and rude. He had earlier said he would make a correction. He only correction the milage they had on record. Not the service request and not the bill! It was like changing our phone number in their system. My husband and I were still confused and were looking at the paperwork for any other things they could have charged us for and John A. keep saying “Okay! Good-bye. Have a nice day”. We stood there trying to figure out our budget, he says again “Okay! Good-bye. Have a nice day”. Then went back to joking with his co-workers. We paid the $824 (we also got the state inspection, battery change and rear wiper change. Should have been only $481. That was the last time I will ever go back there. A few days later I filled out the on-line survey they asked me to fill-out. I gave them a bad review. I doubt they will ever respond. Star Toyota Of Bayside’s service, uncaring and dishonest. More

Fantastic experience! Went to Star Toyota today to purchase my daughter a new Corolla. John was great. A real Low pressure salesman who seemed to care more about what we wanted then what was in sale. purchase my daughter a new Corolla. John was great. A real Low pressure salesman who seemed to care more about what we wanted then what was in sale. Got a great deal and didn't feel pressured at all. Thanks for the best car buying experience I ever had. More

sunday I went to dealership and negotiated lease terms. I was intially quoted $550 when another dealership had quoted me $343 for same terms. Once I presented other quote they only would come to $400 S I was intially quoted $550 when another dealership had quoted me $343 for same terms. Once I presented other quote they only would come to $400 Stephanie Lupo was fantastic and professional and helpful and lovely. The saleswoman Linsdey was very difficult to understand and did not seem organized or knowledgeable. When we left everyone seemed very gracious and thankful for my business it was a Sunday afternoon and their dmv dept was closed -- the manager knew how to run the dmv paperwork but didn't want to -- despite me wanted to take the car home same day. the finance manager was there but didn't want to stay to complete paperwork. we agreed that the next day while I work I would send them all necessary insurance etc info and that all paperwork would be completely in full and ready for my signature when I arrived to get the car. when I arrived to get the car paperwork had not been touched, a finance manager was not able to meet with me, so they took me through the inside of the new car -- I was told by the time I was done the finance manager would be available. after an hour + no finance manager was available to speak with me, and I become very irritated given what I was told Sunday afternoon vs the reality of picking up the car. both finance managers didn't want to be bothered with taking another client. Lindsey told me several different reasons and versions as to why all the clients that had just bought cars were going ahead of me (who had gone the day before and was told all paperwork would be completely prior to my arrival) Lindsay then told me she can't release the car without the title. I had told her several times Sunday afternoon I didn't have the title - that credit union did. She herself even called the credit union day of to confirm pay off amount and mailing address. It was only when I become very agitated that suddenly I was able to complete my paperwork, with the finance manager Jason Kannry making it clear that he wanted to leave soon but was staying as a favor to us. He was also obnoxious and unprofessional during our conversations/papework. He also said he waived the fee to get a copy of the title as if it was a favor to me, when it was, in fact, and error of communications amongst the entire dealership. If Stephanie Lupo was a sales person I would go to her again, but otherwise I would never return to this dealership, no reccommend them to anyone. when I finally left with the car I had to go back and ask for vehicle registration. Finance manager told me it was in the car (it wasn't). They had to find the saleswoman to get me registration. When I finally got it the saleswoman walked by me, with no good bye, no thank you the showroom and bathrooms were dirty, disorganized and make a terrible first impression. there were no vending or snack machines available and parking was extremely limited the gentleman who took me through the cars features was lovely and friendly and stood out against the rest of the dealership I know if Stephanie Lupo had been with us this evening things would've been a lot more tolerable and professional More