Star Toyota of Bayside

I went in for a Venza and walked out with one. The price was ok not the best. Sales agreed to put on splash guards and bumper protector for free. I went in on Saturday for installation. I was told to g was ok not the best. Sales agreed to put on splash guards and bumper protector for free. I went in on Saturday for installation. I was told to go to show room, someone will take to car to somewhere to do the job, 3 hours, tops. I went back after 4 hours, the car was still in the lot. This guy (dont know the name), who replaced Julio (one of the best who does not work there anymore) told me, "I told you I will call you when it is done, it is not done." I told him I was told 3 hours. He then said, Lindsay was wrong, she was not supposed to tell you this. As a customer, that's not my problem, I deal with Lindsay, she told me 3 hours, then it is 3 hours. I was really pissed. I dont think people would be treated this way before they signed the contracts, once the contract is signed, everything changed. He then picked up the phone, and told me, there is a guy coming to pick up the car right now. Come on, STAR TOYOTA, why didnt he make this phone call 4 HOURS AGO???!!! Lindsay then told me it might be faster to go to CROWN (the place that install the piece) myself. I went there myself after spending 4+ hours in show room for nothing and did the work that your employees were supposed to do for me. This guy then told me, "after you go there, come back, I will give you a full tank of gas"... Seriously, STAR TOYOTA...... Also, NONE of your staff know the car inside out, I had to find my answers via internet...(I am not kidding, none of them) Overall, the sales part was fine, the Customer Service is very bad.... More

I visited this dealership near my home on November 8th after visiting Hyundai across the street. I was primarily just "looking" at cars to get into for the new year. I didn't think I could afford a car un after visiting Hyundai across the street. I was primarily just "looking" at cars to get into for the new year. I didn't think I could afford a car until at least January. I walked into the lot and was greeted by the super friendly Sean. He asked questioned me about my reason for visiting Star Toyota. I explained to him that I was just generally looking at cars, and possibly trading in my 1999 Honda Civic in January of next year or so. He asked me why so long and I told him that I didn't think I could afford to buy a car at this time. He stated that the dealerships worked with several lenders, and that he would try his best to see if he could get me into a newer car sooner. He asked what cars I liked and was looking for and I told him that I had pretty much looking at Hyundai's (Korean)- since I had owned a 2008 Hyundai before. - I also mentioned that I preferred roomy cars as my family is large and we go on trips often. He told me that he did not have that many Hyundai's in his lot at the time - and when he showed me what he had, I wasn't impressed - he then asked if I didn't mind looking at Japanese cars as in Toyota's. I told him I did not mind as my dad has driven only Toyota's for the past 20+ years and swears by them. I suggested the Corolla, but he informed me that Camry's are much roomier than the Corolla. Now I have no real knowledge of cars, so I went with his suggestion. We took a 2011 with very low mileage for a test-drive. The car was virtually new. Ooohhhh I was in love. It was all decked out too. I really wanted to have that one but it was too expensive for me to finance. So I looked at an 09 and loved that one too. And it came with several extras. I decided to go with the 09 just because it was cheaper to finance. Sean was great throughout the process. He was patient with me - even when I became impatient at times and threw him a curve-ball, he stayed on top of things and would say to me "My goal is to get you into the right car." - he guided me through the finance process. He got me a great deal for my 99 Honda. He kept me informed throughout the whole process. He even helped with the switching of my insurance from the Honda to the Camry. He switched the plates. To top it off I received a navigation system from I believe his manager, Ray. I couldn't stay to wash the car at the time of pick-up, so they offered me to bring it back another time for a wash. These guys were top of the line. I forgot to mention that I had also visited Plaza Toyota in Brooklyn the same day, but after I met Sean at Star. My dad had been purchasing his Toyota's from there for several years - he lives in Brooklyn - so I decided to check them out. I was completely turned off by their service. The staff was rude and indifferent, my dad had told me to ask for a particular salesman who he had dealt with in the past. When I asked for him, I was looked at as though I had several heads on my body. The salesman who approached me - I forget his name - abruptly tells me that "this is a high turnover job Ma'am, people don't stay in one place too long" - guess he'll be long gone from Plaza now that I'm writing this review. Reluctantly I decided to go over my requirements with him. This rude man took me over to a desk that was near the window IN THE SUN. I was squinting for a while until I realized I had my sunglasses and put them on. Then he asked me is the sun bothering you Ma'am? What did you think genius? I got on the phone with my dad during this sit down to get his information about his past purchases, so that maybe I could get a deal, and even my dad who is very patient and understanding, was getting annoyed by the questions and answers he could hear this salesman giving me in the background. So when dad told me to leave I did. After that experience I was reluctant to even deal with salesmen alone as a female, but thank goodness I met Sean earlier that day. I am extremely happy with my Camry. I have gotten so many compliments on it. A man just came up to me at the gas station to admire it. He thought it was the 2012. GREAT WORK YOU GUYS AT STAR! YOU JUST EARNED A REPEAT CUSTOMER!!! More

Buying my new Camry from Star Toyota of Bayside was a great experience. Salesman Scott Morang was very helpful right from the start letting me test drive several cars until I made my choice. Managers Sco great experience. Salesman Scott Morang was very helpful right from the start letting me test drive several cars until I made my choice. Managers Scott Salzman, Jose Cruz and Richard Provenzano really made me feel like they wanted me as a customer, and not like they were doing me a favor. Very refreshing this day and age. Finance manager John Trigali was very informative and explained everything clearly during the financial part of buying the car. Every one on the delivery team was great showing me all the new gadgets my new car came with and answering my questions. I hope to remain a Star Toyota customer for a long time to come. Wayne Morgan More

Because i had a good experience with salesman José cruz and he is being helpful to me.also the personnal is friendly i would say My experience was good. cruz and he is being helpful to me.also the personnal is friendly i would say My experience was good. More

I went in looking for a used car with little to no knowledge of purchasing cars. Since it was my first car I didn't know what to look for or expect. That's when I met Ram Gohil who came up to me to of knowledge of purchasing cars. Since it was my first car I didn't know what to look for or expect. That's when I met Ram Gohil who came up to me to offer his service. At first I was a little skeptical because of all the things we all hear about car dealers. But I can actually say he was very helpful and knowledgeable about the cars and which one would best fit my needs. I was unsure of what car I was interested in, and just had an estimate of what monthly payment would work for me. Ram helped me view several options available for me, and walked me through the entire process. He even helped work everything out with my loan and financing, and found the best deal for me. Before I knew it was owner of Certified Pre-Ownwed Nissan Rogue which I am extremely happy with. This was my first car and I couldn't be happier with the car and the service I received.Ram always found time to avail himself to accommodate my busy schedule. He went above and beyond my expectations to ensure that everything was done in a timely hassle-free manner and was in touch with me on a daily basis until the deal was finalized. I highly recommend anyone looking to purchase a new or used vehicle from to work with him. Ram is very professional, efficient and honest. Couldn't ask for anything more! Purchasing my first car was a great experience thanks to Star and Ram! More

This is my second time dealing with same dealer. Mr. This is my second time dealing with same dealer. Mr. Scott Salzman went out of he’s way to work with me MY NUMBERS after searching all other dealers. This is my second time dealing with same dealer. Mr. Scott Salzman went out of he’s way to work with me MY NUMBERS after searching all other dealers.He's letters before expire my previous lease has been deliver on time when approach the end of my leasing make me aware that I have a place were to go. He instructs he’s sales person Mr. Gilbert Martin and deliver what has been promise to me. The service was outstanding!NO aggravation!!! Thank You Mr. Salzman ! Thank You Mr. Martin. I sure recommend your place. Rosy Chalif Bayside, NY More

I leased a 2011 Toyota Prius from this dealership and conducted all the lease negotiations and final agreement via phone and e-mail which is a first for me. Star gave me the best deal as compared to all conducted all the lease negotiations and final agreement via phone and e-mail which is a first for me. Star gave me the best deal as compared to all the dealerships in Suffolk County where I live. I met the salesman, Anthony, on the day I picked up the car. Christina and Anthony were very professional, personable, and efficient. They answered all my questions over the course of a few weeks. Before driving out of the dealership, Johann gave me an overall lesson on the operation of the car. He did a great job and was also extremely personable and willing to answer any questions. Anthony made a follow-up phone call to me within 24 hours of picking up my new car to see how everything was. It was greatly appreciated, and I will definitely recommend this dealership to family and friends who are in the market for a Toyota. More

I recieve a very excellent service starting from the time I called to ask for the quotation until to the time I take my new car. Anthony is so accomodating in answering our questiion and doing his best to gi I called to ask for the quotation until to the time I take my new car. Anthony is so accomodating in answering our questiion and doing his best to give us a best deal. My only comment is the parking space for customers. More

I only wish I had called Star first!! After getting the run around from several different dealerships, I called Star. I made an a appointment with Richard Dumont and came in later that day. I want a p the run around from several different dealerships, I called Star. I made an a appointment with Richard Dumont and came in later that day. I want a prius and every dealership was just playing games. Star Toyota played no games and was straight forward an honest. I recommend everyone to come to Star if you want a hassle free buying experience. More