Star Toyota of Bayside

Horrible terrible expenience with this car dealership Through the entire time when executing the paperwork, the mortgage manager, Philip was aggressively pushing us to finish the paperwork quickly. His en Through the entire time when executing the paperwork, the mortgage manager, Philip was aggressively pushing us to finish the paperwork quickly. His entire demeanor and attitude through our whole experience there was unpleasant and unprofessional, and when he continued to push us to finish the paperwork, we decided not to purchase the car. He made several unprofessional comments throughout our entire visit. We were at Star Toyota for over 3 hours. Before we started signing the papers, he stated that he was "accommodating" us. At that point, we already waited 3 hours for the sales team to draft and process the paperwork for execution. While we were in the middle of signing the paperwork, he made more unprofessional comments as he felt that we were not signing the paperwork as quickly as he would have liked. He stated that if we did not want to purchase the car, he would tear up the paperwork because it made no difference to him whether he made this sale. We decided not to buy the car, but they already charged on our credit card and refused to refund our payment on the same day, they still refuse to refund out payment after one week, I am going to file a complain to Attorney General office to get my money back. I will never ever recommend any prudential car buyer goes to their place to buy a car. More

A Mixed Bag I Leased my Toyota Rav-4 Limited from this dealership. The preliminary visits and the back ground work was done, however, on day of delivery, the aut I Leased my Toyota Rav-4 Limited from this dealership. The preliminary visits and the back ground work was done, however, on day of delivery, the automobile was not equipped as I had requested. There was no satellite radio, which I had agreed to have and paid for. They tried to push me into a different car, but I refused. I told them either they give me the car as ordered, or I was cancelling my deal. After much arguing, they reluctantly agreed to have the Satellite radio installed after market, which was my inconvenience. I insisted they give me a loaner car which again, they reluctantly agreed to do. I understand mistakes occur, however, it was the way in which they tried to weasel out of their original deal and the attitude which they displayed which was not decent. I reported the dealership to Toyota corporate. So typical of a car dealer?? HOWEVER, their Service Department is a different story. They are always helpful, courteous and willing to go the distance to make a customer happy. Maybe the service team could give a seminar to the Sales team in customer service skills and principles. So, I write with mixed feelings. Terrible Sales and Great Service. You decide which is more important. Not sure I will repeat this with my next auto. More

Breach of Agreement I went to Star Toyota to lease a new vehicle. I was told that they can make a deal with me on the return of my old leased vehicle. I explained that I went to Star Toyota to lease a new vehicle. I was told that they can make a deal with me on the return of my old leased vehicle. I explained that I was not ready and that I was concerned about wear and tear on the vehicle. The vehicle was inspected and I was told that there was not much damage and that Star would gladly pay for any wear and tear. indeed, they even put it in writing on a Lease Order Form for the new vehicle. Based on the agreement to handle wear and tear I agreed to lease a new vehicle from Star. Now Star refuses to honor their agreement. they have not responded to phone calls or letters. More

3rd Lease with Star Toyota! 2nd with Ronald! I'm sticking with Star! Hassle free and prompt delivery of my new Corolla! I phoned in my order the night before of what I wanted and the next day I I'm sticking with Star! Hassle free and prompt delivery of my new Corolla! I phoned in my order the night before of what I wanted and the next day I drove out of the dealership happy in less than 2 hours. More

I had a great experience with Star Toyota! I spoke with Jessica in the internet department she was very helpful and provided me with all the information I needed. When I came in I worked with Anthony and h Jessica in the internet department she was very helpful and provided me with all the information I needed. When I came in I worked with Anthony and he got me into a new corolla hassle free. I am very pleased with the customer service and the friendly staff! More

This was our second time getting a car at Star Toyota. Our Salesperson Scott Morang was very friendly and extremely informative regarding the car and all accessories. This was our first time leasing and H Our Salesperson Scott Morang was very friendly and extremely informative regarding the car and all accessories. This was our first time leasing and He took a good amount of time explaining all the details. It was a very unusual experience because at no time did we feel pressured and overall it was a very positive experience. The Business Manager John Tringali was a pleasure to deal with, I usually refer to that part of the process as "the Room of Doom" but He was very helpful in filling our needs. Not only would I recommend Scott to all of our friends and acquaintances but I would highly recommend Star Toyota to anyone who is looking to buy a Toyota. More

I was getting a new 2013 Toyota Rav4 XLE! I read some I was getting a new 2013 Toyota Rav4 XLE! I read some good reviews in the past about Star Toyota in the past, so I gave it a try. Surprisingly, it I was getting a new 2013 Toyota Rav4 XLE! I read some good reviews in the past about Star Toyota in the past, so I gave it a try. Surprisingly, it turned out to be a wonderful experience! The manager, Rich Provenzano, was very professional and patient to explain all the features and details. My salesman, Kenny Tung, was very straight forward to me and I did not feel any pressure at all. They were very knowledgeable and gave me a lot of useful information that I would not be able to find on the internet or forums. I definitely would recommend this dealership and the team to my friends and relatives. I am certainly my next Toyota would also be purchased at Star Toyota. They had exceeded my expectation. I really appreciated their help! More

Purchasing a car can be excitng and at times traumatizng; in this case, It was an exciting experinece and super smooth transaction with stars. I am enjoying my new car and Service provided by Kenny Tung. in this case, It was an exciting experinece and super smooth transaction with stars. I am enjoying my new car and Service provided by Kenny Tung. I want to thank You Kenny Tung who were extremly helpful with the overall procees. I highly recommend Stars Toyota to anyone who's in the market for a new car. More

Kenny is very helpful and very friendly and he bet the price that other dealership has offered me. Everything and charges are confrontational and straight forward. Definitely a great buying experience. price that other dealership has offered me. Everything and charges are confrontational and straight forward. Definitely a great buying experience. Would recommend it to my friends and family. Eden & Rosanna More