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Star Subaru
Bayside, NY
2,353 Reviews
At Star Subaru our experienced staff has helped hundreds of customers in Queens NY, Long Island NY, Manhattan NY and the Bronx NY get into the new Subaru that they want and we want to help you too. Browse our inventory new Subaru vehicles in Bayside or our Long Island area used car inventory to find the car of your dreams. If you need a car loan check out our finance page to start the process. If you need parts or service for your Subaru in the Bronx, don't forget about our talented Subaru repair technicians and Subaru parts professionals. Star Subaru strives to provide the best sales, service, and experience possible to make your car buying process stress free. Don't take our word for it, come down to 206-26 Northern Blvd, Bayside, Queens, New York and see the Star Subaru difference for yourself!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 AM - 8:00 PM
Tuesday 10:00 AM - 8:00 PM
Wednesday 10:00 AM - 8:00 PM
Thursday 10:00 AM - 8:00 PM
Friday 10:00 AM - 7:00 PM
Saturday 10:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:30 PM
Sunday Closed
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Showing 2,353 reviews
September 14, 2024
Almost 2 months have passed since I sold my car. Still no prorated check from them regarding my 10 year warranty. Constantly been given the run-around. Here's the full story: I drove from Massach Still no prorated check from them regarding my 10 year warranty. Constantly been given the run-around. Here's the full story: I drove from Massachusetts and bought a brand new 2019 STI from Mike back in 2019. Fast forward to July of 2024, I sell the car to a dealer in Massachusetts and reach out to Star Subaru to get my 10 year warranty prorated since it's no longer useful for me. Mike says okay, email him the proper documentation and he'll prorate it. The sale goes through on July 18 and I reach out to Mike on July 19; receptionist says he's not working that day. I then reach out the following week, everyday of the week, and receptionist says he's on vacation and they don't know when he'll be back. I continue calling literally everyday until he returns my call on August 9. I then email him the proper documentation showing sales proof and payoff from the Bank, along with my new mailing address, all while stll on the call. He says okay, he'll get it taken care of. He calls me back the same day to give me the amount that I'll be receiving and confirms that the check will be sent out later that day once Accounting processes it. He says I'll receive it in a week, but I tell him conservatively, that I'll call him if I don't get it by the end of the month. Note that this call is still on August 9. A couple weeks go by and still nothing. It reaches September and I call him back on September 2, Labor Day. He tells the receptionist to tell me that the check was sent out that past Friday, August 30, and that they only get paid at the end of the month, and that I should receive it within a couple days. I told him to just cancel the check and send it to me electronically. He says his dealership doesn't do that. Mind you, it doesn't take a week for mail to get to Massachusetts from New York. We're only 4 hours away. And nowhere in his initial call did he mention that they get paid at the end of the month. He says to call back on September 6 if I don't get the check, then he'll overnight it to me. September 6 hits and still no check. I call back. Turns out he "sent" it to the wrong address. He sent it my original address that was on my warranty instead of sending it to my new address that was included in my intial email along with the supporting documents. He says he'll overnight it and that I should receive it by September 10. Again, it doesn't take up a week for mail to arrive to Massachusetts from New York, regardless if it's standard or overnighted. Today is September 13 and still no check. The person that sends out the checks is on vacation and he said he sent it out personally himself, which I have doubts about considering my experience with him. Definitely would not do business with again, and would advise everyone to steer clear from. More
by Phil
Employees Worked With
September 14, 2024
nice job，good service，i will let my friend know，come to purchase vehicle，thank you very much purchase vehicle，thank you very much More
by lin112769
Verified CustomerSeptember 11, 2024
Wonderful experience with Samantha. I have purchased a few cars with her. She explains and takes care of everything. I recommend and will be back again. Thanks I have purchased a few cars with her. She explains and takes care of everything. I recommend and will be back again. Thanks More
by BRYANWILLIAMS
September 10, 2024
Steve Sze was absolutely wonderful at Star Subaru. Professional yet down to earth. Knowledgeable yet witty. We had a great experience at the dealership thanks to him and are loving the new car. Steve Professional yet down to earth. Knowledgeable yet witty. We had a great experience at the dealership thanks to him and are loving the new car. Steve also took the time to explain all the tech our legacy has and helped us download and use the app. We will definitely be back for the next car! Treat Steve well because he is a true asset to your company. More
by A.SPIROS000
Employees Worked With
September 04, 2024
The dealer was very helpful and information. He was patient and answered all my questions and made the buying process as easy as it could possibly be He was patient and answered all my questions and made the buying process as easy as it could possibly be More
by MADISON51418
September 04, 2024
Great customer service by Sales rep Mr. Jackson Yuen. Very through and detailed. Great person who is willing to make sure you have everything you need. Jackson Yuen. Very through and detailed. Great person who is willing to make sure you have everything you need. More
by gyansay
September 04, 2024
Our sales rep is excellent and very patient and caring . From the moment we met he showed genuine caring . From the moment we met he showed genuine caring . More
by nickspacecar
September 04, 2024
They always go above and beyond in helping me on my next venture... Very professional and accomodating and i know I will be back for my next Subaru... venture... Very professional and accomodating and i know I will be back for my next Subaru... More
by ajparagas
September 04, 2024
It was the first experience with Subaru and service was excellent and my advisor has a great understanding of my concerns Recommend this dealership excellent and my advisor has a great understanding of my concerns Recommend this dealership More
by vinier39
Employees Worked With
