Star Subaru

Great service My experience at Star Subaru was a very good one. The employees were extremely helpful, prompt and very courteous. I would definitely continue to serv My experience at Star Subaru was a very good one. The employees were extremely helpful, prompt and very courteous. I would definitely continue to service my car there. More

Errors happen Had my forester in jmsc24 July for oil change and inspection. Told me would probably need break work next time. It’s one month later and my breaks a Had my forester in jmsc24 July for oil change and inspection. Told me would probably need break work next time. It’s one month later and my breaks are making noise. Only about 400 miles later. Am disturbed that I wasn’t told to fix them at the time. Why wait and waste my time and yours when this could have been taken care of at one time. Your personal, while pleasant and respectful , need to pay attention to the paperwork. I was given someone else’s paperwork with personal information. Mine was given away! Don’t know who has it . Also, they must enter the correct repairs into the file. Back brakes vs front brakes. More

Thumbs up! Both the service rep and the mechanic were professional and courteous. I have been going here for years- never had a complaint. I was in and out of th Both the service rep and the mechanic were professional and courteous. I have been going here for years- never had a complaint. I was in and out of there in under 2 hours. That’s not bad at all for a service center. More

Quick & Efficient Service Star Subaru provides quick and efficient service. Service Representatives are professional, knowledgeable and courteous. The waiting room is pleasant Star Subaru provides quick and efficient service. Service Representatives are professional, knowledgeable and courteous. The waiting room is pleasant and comfortable, even providing coffee or tea as well as a television. All around a great experience. More

The best service for your subaru The service is the best I have ever experienced. Everyone is knowledgeable courteous and friendly. The service is performed in a very short amount of The service is the best I have ever experienced. Everyone is knowledgeable courteous and friendly. The service is performed in a very short amount of time which I greatly appreciate. Making my appointments on-line is quick and convenient More

Good service Nice atmosphere and fast service. The time I was there I received a wonderful customer service and had everything I want set up that day. Nice atmosphere and fast service. The time I was there I received a wonderful customer service and had everything I want set up that day. More

Amazing experience! First-time buyer and the whole process was so smooth! Everyone I worked with was so thorough and answered all my questions. I would definitely recomme First-time buyer and the whole process was so smooth! Everyone I worked with was so thorough and answered all my questions. I would definitely recommend coming here! More

Service review Found the problem and fixed it. Not cheap but hopefully properly dine. Got ride to and from was helpful. Long time for parts to arrive but I didn’t Found the problem and fixed it. Not cheap but hopefully properly dine. Got ride to and from was helpful. Long time for parts to arrive but I didn’t get a rental car. More

Positive experience Service advisor was very pleasant, knowledgeable and accommodating. He was able to address any and all of my questions. He came out and met me in Service advisor was very pleasant, knowledgeable and accommodating. He was able to address any and all of my questions. He came out and met me in waiting room at which time he discussed technician’s findings. More

bad customer service liars Salesman Chris Awesome Guy, Finance guy , very rude, and waited until I went to pick up the car to do all the paper work. Really pissed me off. Bought Salesman Chris Awesome Guy, Finance guy , very rude, and waited until I went to pick up the car to do all the paper work. Really pissed me off. Bought several cars, never waited 2 hours ti pick up car. As for the service center, we brought that in to program a new key, and to fix USB port, the fixed the key and ordered the new part. They never called us to tell us the part was in, we called and scheduled an appointment for Friday the 17th. We brought car in, again we had to call to see if ready around 2-3 pm went to pick up car, and the interior driver seat kick panel, and console was covered in dirt & grease. The cleaned it on the spot, so we thought and we left, My daughter noticed the next day that the rear seat was also dirty, and the console panel fell off, I called and complained ans asked Nelson to get the interior steam cleaned or shampooed to clean up, they told me Monday morning. I brought the car in at 7am ,spoke to Nelson at 10am, no one touched the car, asked for manager Alex, I spoke to him, and he said that the detailer will come onsite to do the car, Drove to dealer to see what's going on, and I saw the person to took the car from me spraying some stuff on the seats I asked him what are you doing, he told me that he took the car for a wash and now going to clean the seats, I went inside and started to complain, and asked for my keys and called them liars and it's not right to do this to customers. This is my 2nd car from Star and my last, still waiting for a manger to call me, cause in my store if someone stormed out unhappy I would have definitely followed up with them with a phone call, and try to make them happy. My daughter said that it's because a young girl brought the car in and they didn't care, if it was a man bringing the car in they would have treated them differently. More