Star Subaru

New radio installed. New radio had to be ordered and was installed. Staff always very pleasant and comfortable chairs with TV in waiting room. Coffee usually available whi New radio had to be ordered and was installed. Staff always very pleasant and comfortable chairs with TV in waiting room. Coffee usually available while waiting. More

Horrible I didn’t know wheel locks can break. Apparently mine were stripped and I had to pay almost 75 bucks for a replacement. I’m convinced they didn’t chang I didn’t know wheel locks can break. Apparently mine were stripped and I had to pay almost 75 bucks for a replacement. I’m convinced they didn’t change my windshield wipers- which I paid for, and also didn’t show me the defective products. Terrible. More

Service Very quick and polite good service nice waiting room took good care of the car I would recommend this device center to everyone I know Very quick and polite good service nice waiting room took good care of the car I would recommend this device center to everyone I know More

Standard oil change Advisor was polite and looked into answering additional questions I had regarding other services. Provided pricing and time frame for those services. Advisor was polite and looked into answering additional questions I had regarding other services. Provided pricing and time frame for those services. Also replaced my wipers at no cost. This kind of attentive customer service makes me want to continue my patronage. More

Express Service I made an appointment for express service. The staff that greeted me was professional and cordial. Although they promise the service would be complete I made an appointment for express service. The staff that greeted me was professional and cordial. Although they promise the service would be completed within an hour, my service was completed in under 2 hours because they found a minor issue ( filter changes) that they asked if I wanted completed. The only downside was that there was not enough seating in the waiting area and no coffee! Overall, not a bad way to spend a morning. More

Happy First Timer I came for some service for the first time at Star Subaru. They were very friendly and helpful. What impressed me most was their express service. At o I came for some service for the first time at Star Subaru. They were very friendly and helpful. What impressed me most was their express service. At other service centers I could’ve waited all day for the service they gave me. Thank you! More

new 2019 Forester lease Excellent customer service when it came to picking up my new 2019 Forester lease. Phil came out early to explain that they were running late due to t Excellent customer service when it came to picking up my new 2019 Forester lease. Phil came out early to explain that they were running late due to the previous appointment arriving very late. In the meantime, he had people work on my lease return. When James arrived from a prior engagement, he took the time to set up the new features of my car, as well as explain new safety features like lane departure warning. When it came to meeting Mike DeCosimo to explain the finances, he also mentioned lease insurance, which I declined. Mike never gave me the hard sell or pressured me to getting it. Overall it was great customer experience and I will continue to return to Star Subaru. More

Amazing Forester Sport Andy Wang was professional in his treatment of myself and my daughter. We were both returning our Subaru’s and le was in another. These cars our 6th a Andy Wang was professional in his treatment of myself and my daughter. We were both returning our Subaru’s and le was in another. These cars our 6th and 7th Subaru’s purchased from Star. Our experience with Star goes back to the previous owners. Yet we were treated as loyal customers and accorded all the perks of returning customers. Many thanks to Andy Wong who recognized our loyalty to Subaru and worked his hardest to earn our loyalty to the new Star Subaru. My daughter and I could not have been more pleased at how Andy made us the best deals possible. We will returning to Star for our next cars. More

Leased the new 2019 Subaru Ascent- 7 Passenger SUV I called to inquire about availability on the 2019 Ascent 8 Passenger in a specific color for the exterior/interior. James was extremely helpful and a I called to inquire about availability on the 2019 Ascent 8 Passenger in a specific color for the exterior/interior. James was extremely helpful and although the 8 Passenger was not available in stock he offered a great price for the 7 Passenger one that I could not pass on. Great customer service experience and very quick delivery of the car. Overall great buying experience. Thank you. More