Star Subaru

Navigation and 75K Issue Had to do a routine 75K maintenance which was done properly. I had a GPS Issue with the announcements stuttering. Took the whole day to download an Had to do a routine 75K maintenance which was done properly. I had a GPS Issue with the announcements stuttering. Took the whole day to download an upgrade and maps. Still did not work but Iliana Sanchez worked with me that day on this problem and is continuing to work with me for a follow up with Subaru Support. Very courteous. More

Star Subaru-My Experience The current trend is to bring attention to mistakes that are made and when it comes to certain matters rightfully so. But rarely do we recognize and o The current trend is to bring attention to mistakes that are made and when it comes to certain matters rightfully so. But rarely do we recognize and offer praise when something is truly done right, and that is the purpose of this review. Today, I added a new subaru to my family. I didn't have to go to Star Subaru. In fact, I had a competing dealership network walking distance from my house. Convenient? Sure. But after having purchased many cars in my lifetime I have learned one *extremely * valuable lesson: the actual purchase is just the start of your relationship with the business. You aren't just buying a car, you are buying into the support network as well. I've directed friends and loved ones to the Subaru brand for this reason. The cars themselves are good, but with the help of this dealership, they've been great. They've supported me when I have reached out just to educate myself. They have supported me with routine maintenance. And most important of all (to me) when life happened and situations became complex, I can honestly say that both field staff and management have done the right thing without any fuss or pressure from my end. I've never felt a moment of tension and in fact I typically spend more time than necessary in there simply because I've encountered great people working there leading to great conversations. When I refer to the support network, this is what I mean. We all have unique experiences and someone may counter my claim about this dealership. But I took the time to write this because MY experience has been exceptional. Not just once, but across multiple years and 3 vehicles. Today I backed that up using my own finances and purchased another vehicle, traveling there instead of walking a few blocks to the local dealer. My salesman was Mario A. Mike D. in finance. Both are excellent staff members and if you are looking for recommendations on who to start off your contact with on the sales floor, either they will provide you with a truly positive experience. I would also like to mention fellow salesman Jimmy Z. Although he was involved in my previous purchase, I feel as though he deserves the public recognition in being a outstanding salesman right alongside Mario. Thank you to everyone there and you will continue to have both my business and that of my friends and family. More

Customer experience Mario was attention, responsive to all my questions and an excellent listener. He was also thorough when explaining the safety features to my new car. Mario was attention, responsive to all my questions and an excellent listener. He was also thorough when explaining the safety features to my new car. More

Great experience working with Demetri. He answered any questions I had and took the time to make sure I was satisfied in my purchase. I look forward to returning in a working with Demetri. He answered any questions I had and took the time to make sure I was satisfied in my purchase. I look forward to returning in a few years. More

Great service center Everyone was very polite and informative. They told me my car would be ready in about an hour and a 1/2 and it was! Everyone was very polite and informative. They told me my car would be ready in about an hour and a 1/2 and it was! More

Great Customer Service Jackson and Michael worked very hard to get me the exact car I wanted for a very competitive price. Jackson was very thorough and offered to take care Jackson and Michael worked very hard to get me the exact car I wanted for a very competitive price. Jackson was very thorough and offered to take care of every last detail with my insurance company. He completely explained every feature of the car and called me after the sale to make sure I was loving the car! Would highly recommend. More

Terrific dealer - friendly, professional, low pressure. We had a great experience with Star Subaru. Everyone was very friendly and professional from the moment we arrived. The sales staff were knowledgeab We had a great experience with Star Subaru. Everyone was very friendly and professional from the moment we arrived. The sales staff were knowledgeable and polite, and most of all, not pushy. Sure, they are eager to sell, but they were sincere in trying to make a good fit and reasonable deal on our new Outback. More

State inspection on express service. Mission accomplished. First rate courteous care from Mr. Williams and staff. Saved me from spending Sat. at service which was my original plan last we Mission accomplished. First rate courteous care from Mr. Williams and staff. Saved me from spending Sat. at service which was my original plan last week. More

Great customer service. I was there in the dealership to shop for a new vehicle. Great customer service, the sales rep was very helpful and explained the Forester features in I was there in the dealership to shop for a new vehicle. Great customer service, the sales rep was very helpful and explained the Forester features in detail. I was able to test drive and eventually purchased my vehicle the same day. I would recommend this Subaru dealership. Thanks. More

Service !! Great service from start to end.Everything was explained to my satisfaction. The waiting time was even shorter than anticipated. I will always retur Great service from start to end.Everything was explained to my satisfaction. The waiting time was even shorter than anticipated. I will always return for any further services 😛😛 More