Star Subaru

Staff was uncaring and unhelpful This service center never seems to have any cars for you to drive while they work on your vehicle. It is very inconvenient especially when you have a This service center never seems to have any cars for you to drive while they work on your vehicle. It is very inconvenient especially when you have a family that relies on your vehicle for schools, after school and work. Not every family can afford to rent car while waiting for their vehicle. More

Car was left very dirty Went in for recall, everything was fine but when I got the car back there was grease Marks both on The carpet and the footwell on both sides. milder g Went in for recall, everything was fine but when I got the car back there was grease Marks both on The carpet and the footwell on both sides. milder grease marks were on the doorframe upholstery. It took me 30 minutes of carpet cleaner and degreaser to get most of it out. More

My salesman James Kamhawy was the best. My Subaru salesman James Kamhawy was honest, knowledgable about my Subaru Impreza and very helpful. He made buying this beautiful Subaru Impreza a g My Subaru salesman James Kamhawy was honest, knowledgable about my Subaru Impreza and very helpful. He made buying this beautiful Subaru Impreza a great exlerience. More

Subaru 2019 Review I would recommend this dealership to anyone that is interested in an Subaru. Two men that helped me tremendously was Frank Swaney (who handled the s I would recommend this dealership to anyone that is interested in an Subaru. Two men that helped me tremendously was Frank Swaney (who handled the selling of the car to me) and Mike Decosimo (the Finance Person) who helped me get the loan. I was trading in my old car and buying a 2019 Forester and they held the car for me for two months and was very patient waiting for me to get the title in for my old car. I had a very pleasant experience with this dealership and I give them five stars for making my experience a pleasant one. You will not be sorry. More

Thank for sevice thanks for all good attention and good treatment and good service I will be back soon I will take some friends who use other brand of cars to use suba thanks for all good attention and good treatment and good service I will be back soon I will take some friends who use other brand of cars to use subaru which is the best thanks More

A good car-buying experience! My family and I just had our new 2019 Impreza 2.0i with EyeSight on X'mas eve at Star. We first visited Star in November 2018, test-drived, and deci My family and I just had our new 2019 Impreza 2.0i with EyeSight on X'mas eve at Star. We first visited Star in November 2018, test-drived, and decided to buy Impreza after comparing it with other makes/models. Fortunately we met Jackson Yuen here. He gave us a detailed introduction and eventually we reached a fair deal. The car color we want was not available. We were told it takes 6~8 weeks to order and get delivered. we only waited 5 weeks and the new car came. Jackson efficiently prepared all needed documents such as DMV registration, trading-in, transferring the plate from our old car, verifying car insurance replacement (from old to new car), calculated and explained each item of all charges, and helped explain the financing agreement and future installments (actually not his job). He then guided us how to operate the Impreza and explained all major functions of this car. We really appreciate his enthusiastic, patient and professional attitude. He is a 5-star sales representative. BTW, the internet sales consultant Laurie Fico at Star is very enthusiastic and willing to help, The only reason we did not give Star dealership a 5-star rating is because when we purchased Subaru's added safety warranty, the financing manager did not inform us in advance that there is a Classic Plan (basic) available. We thought that the Gold Plus Plan (upgraded with higher premium) he told us and we bought is the only plan available. Thankfully, he did give us a coupon to reduce the premium, Later when we saw the contract at Jackson's desk and wanted to know more about the Classic Plan, the manager was not in anymore. Please be advised that anyone who wants to buy a car extended warranty should ask first if there are different plans and options (such as $0 deductible or $100 deductible). James Hwang . More