Star Subaru

False promise I was told the first oil change service was complimentary on my 2019 Crosstrek. When I got there, I'm told just the oil change, tire rotation is extra I was told the first oil change service was complimentary on my 2019 Crosstrek. When I got there, I'm told just the oil change, tire rotation is extra $35, which I paid, since I'm already there. I'm just saying, I can do a tire rotation my self for free takes 15 mins, why would you charge a new customer who you want to be loyal and bring in his car for all future repairs? It's just being greedy on the dealers part, like all other dealers out there. Just throw in that tire rotation in the so called "first free oil change service" in the future, you will have more happy customers. More

Was taken care of in a kind and professional manner I was given immediate service by Nelson Saez at customer service counter and he explained to me each item the service technicians had to address from I was given immediate service by Nelson Saez at customer service counter and he explained to me each item the service technicians had to address from a diagnostic test to new brake pads etc. I felt that I was taken care of in a great fashion More

Recall visit Very helpful and efficient with ease of drop off and pick up on the day of service. It’s always a pleasure to use Star Subaru service! Very helpful and efficient with ease of drop off and pick up on the day of service. It’s always a pleasure to use Star Subaru service! More

Review Love my Subaru. Overall experience fine. There is a nick on the interior we asked to be fixed and wasn’t... The salesman should have secured the licen Love my Subaru. Overall experience fine. There is a nick on the interior we asked to be fixed and wasn’t... The salesman should have secured the license plates with 4 screws each instead of 2 (left a lousy feeling at the end); another salesman kindly further secured the plates upon request. Thank you. More

Express service was that plus very attentive service First gentleman who writes up ticket was personable and quickly signed me in. Then William logged in my info and the process was a speedy one. When I First gentleman who writes up ticket was personable and quickly signed me in. Then William logged in my info and the process was a speedy one. When I asked about ordering something in the service dept he offered to get the info and let me know. Great experience. More

Everyone was helpful and courteous I do like the location of the dealership I do wish it was bigger I love my Outback and everything about it. Subaru is and was my first choice Thank y I do like the location of the dealership I do wish it was bigger I love my Outback and everything about it. Subaru is and was my first choice Thank you More

Excellent Work and Attention A big job on wear and tear items to keep our 9 year old Forester going for 9 more years. But in one day all the work was done, even put two people on A big job on wear and tear items to keep our 9 year old Forester going for 9 more years. But in one day all the work was done, even put two people on it to get it done! The attention to service na detail was wonderful. Will always use. More

Stellar experience The service staff was courteous professional knowledgeable got me in and out quick. I would highly recommend them. Chris is the best felt like I knew The service staff was courteous professional knowledgeable got me in and out quick. I would highly recommend them. Chris is the best felt like I knew him my whole life. More

Bad experience Bring the car in for air bag recall service. They damaged my car dash recording camera. Unusable now. The worker lies, saying he just took the wire of Bring the car in for air bag recall service. They damaged my car dash recording camera. Unusable now. The worker lies, saying he just took the wire off the cigarette lighter, but in fact the wire connector to the camera was bended and the camera case was lightly cracked open. The video file shows it was recording fine right into the shop, After lengthy discussion with the service manager, he decided to give me 3 complementary oil changes to compensate the damage. More