Star Subaru

Amazing service. Nelson was super understanding and professional. I cracked my passenger side mirror and they were able to accommodate me even though they had no appoi Nelson was super understanding and professional. I cracked my passenger side mirror and they were able to accommodate me even though they had no appointments available. More

Fast & courteous service My outback needed an oil change, and even though it was the middle of the day, they took the car in right away. The advisor, Sherborne Williams, was f My outback needed an oil change, and even though it was the middle of the day, they took the car in right away. The advisor, Sherborne Williams, was friendly and very knowledgeable. The service was completed quickly, and Sherborne went thru the vehicles overall condition with me. I will be back to Star Subaru for all my service needs More

Incompetent customer service Took day off to have car serviced. Clearly explained to service rep what I wanted done. I needed brakes checked and if LOW replace. Full 36,000 mile s Took day off to have car serviced. Clearly explained to service rep what I wanted done. I needed brakes checked and if LOW replace. Full 36,000 mile service . My engine lite keeps going on and off so I needed that checked out. All that was done was an inspection and they read the fault code. The service rep said they would order a fuel/air sensor and call me when it arrived..Still waiting for call. I recommend retraining Alysa to do her job . More

Quick fix The staff were professional and provided the service needed .Ididn't realize it but the air pressure gauge I was using wasn't as accurate as I thought The staff were professional and provided the service needed .Ididn't realize it but the air pressure gauge I was using wasn't as accurate as I thought so I thought when the air pressure monitoring system light went on that the indicator or computer needed to be reset when in reality the tires just needed about 4 more pounds of pressure. More

Bit long wait, but friendly and thorough Wait was slightly over an hour for an oil change, but it is what it is. The friendly and thorough service makes up for the wait. Wait was slightly over an hour for an oil change, but it is what it is. The friendly and thorough service makes up for the wait. More

Customer Oriented Dealer Paul Huang took the time to answer all my questions, did not pressure me into buying any addons. Returned all my phone calls when I had a question. Paul Huang took the time to answer all my questions, did not pressure me into buying any addons. Returned all my phone calls when I had a question. More

Navigation and 75K Issue Had to do a routine 75K maintenance which was done properly. I had a GPS Issue with the announcements stuttering. Took the whole day to download an Had to do a routine 75K maintenance which was done properly. I had a GPS Issue with the announcements stuttering. Took the whole day to download an upgrade and maps. Still did not work but Iliana Sanchez worked with me that day on this problem and is continuing to work with me for a follow up with Subaru Support. Very courteous. More

Star Subaru-My Experience The current trend is to bring attention to mistakes that are made and when it comes to certain matters rightfully so. But rarely do we recognize and o The current trend is to bring attention to mistakes that are made and when it comes to certain matters rightfully so. But rarely do we recognize and offer praise when something is truly done right, and that is the purpose of this review. Today, I added a new subaru to my family. I didn't have to go to Star Subaru. In fact, I had a competing dealership network walking distance from my house. Convenient? Sure. But after having purchased many cars in my lifetime I have learned one *extremely * valuable lesson: the actual purchase is just the start of your relationship with the business. You aren't just buying a car, you are buying into the support network as well. I've directed friends and loved ones to the Subaru brand for this reason. The cars themselves are good, but with the help of this dealership, they've been great. They've supported me when I have reached out just to educate myself. They have supported me with routine maintenance. And most important of all (to me) when life happened and situations became complex, I can honestly say that both field staff and management have done the right thing without any fuss or pressure from my end. I've never felt a moment of tension and in fact I typically spend more time than necessary in there simply because I've encountered great people working there leading to great conversations. When I refer to the support network, this is what I mean. We all have unique experiences and someone may counter my claim about this dealership. But I took the time to write this because MY experience has been exceptional. Not just once, but across multiple years and 3 vehicles. Today I backed that up using my own finances and purchased another vehicle, traveling there instead of walking a few blocks to the local dealer. My salesman was Mario A. Mike D. in finance. Both are excellent staff members and if you are looking for recommendations on who to start off your contact with on the sales floor, either they will provide you with a truly positive experience. I would also like to mention fellow salesman Jimmy Z. Although he was involved in my previous purchase, I feel as though he deserves the public recognition in being a outstanding salesman right alongside Mario. Thank you to everyone there and you will continue to have both my business and that of my friends and family. More

Customer experience Mario was attention, responsive to all my questions and an excellent listener. He was also thorough when explaining the safety features to my new car. Mario was attention, responsive to all my questions and an excellent listener. He was also thorough when explaining the safety features to my new car. More

Great service center Everyone was very polite and informative. They told me my car would be ready in about an hour and a 1/2 and it was! Everyone was very polite and informative. They told me my car would be ready in about an hour and a 1/2 and it was! More