Star Subaru

Good experience Went in with an appointment. Was never asked if I had one. I put in my appointment all of my notes of concerns which weren’t seen since they treated m Went in with an appointment. Was never asked if I had one. I put in my appointment all of my notes of concerns which weren’t seen since they treated me as a walk in for their express service. Mentioned at drop off that I would like my wiper replaced due to streaking and they’re covered by warranty. At check out I noticed that this wasn’t done so I brought it up again. Went back to waiting room while they changed the wipers. Everyone was friendly. I feel like there were a couple of opportunities for improvement but overall it was fine. More

WORST SERVICE EVER AND STEALERSHIP I purchased my car from this dealership and then took it there for an airbag recall. I asked them to check my car out while it was in there for the ne I purchased my car from this dealership and then took it there for an airbag recall. I asked them to check my car out while it was in there for the new bag. They gave a long list of items that needed replacement (tires, break pads etc), some of which where in the zone of needing the work but they also listed 3 lights they said where out. I took it to my regular mechanic to go over the list and all the lights WORKED! There was a clear effort to shake me down on even the cheapest level (although NOTHING is cheap at the dealership- even light bulbs). After the airbag replacement my lighter didn't work and a few weeks later all the engine warning lights along with my cruise control would come on all together then suddenly all go off. They obviously knocked something loose when replacing the bag. I finally spoke with the assistant supervisor because his boss wouldn't take my call and he wouldn't accommodate me for a time I could get to them by (I live in Brooklyn and it takes an hour to get to Flushing). I'm afraid I'm going to get all the way out there and they won't take my vehicle. He was argumentative and unapologetic. He refused to entertain the idea that they might have knocked something loose. The secretaries hung up on me. The supervisor won't take my call. The work was shoddy and unprofessional not to mention they lied about work that didn't need to be done. DON'T GO HERE! More

excellant I found everyone pleasant and helpful from the Manager to the Sales people, Finance person and the thoughtful woman who offered a cup of tea. I found everyone pleasant and helpful from the Manager to the Sales people, Finance person and the thoughtful woman who offered a cup of tea. More

Forester purchase - great experience Great experience, everyone was a pleasure to work with and was very helpful and knowledgeable! I would go back when ready to purchase another vehicle. Great experience, everyone was a pleasure to work with and was very helpful and knowledgeable! I would go back when ready to purchase another vehicle. More

Better than Koepel!! We have owned 4 Subarus and wanted to find a stable Subaru Dealer. Went to Subaru Koepel hoping to get a good deal and a personable salesperson. But N We have owned 4 Subarus and wanted to find a stable Subaru Dealer. Went to Subaru Koepel hoping to get a good deal and a personable salesperson. But Nope, New Management and new faces. Instead We went to Star Subaru and got a good Price a Good Deal with Kristle and we were out of there in 2 hours. All I have to say to Koepel was BIG MISTAKE! HUGE!! We will be buying Our Subarus at STAR SUBARU from now on. More

Nice salesman The salesman gave me Excellent service overall. He gave me Prompt responses when I made calls. He helped me to have a Good car choice and Informat The salesman gave me Excellent service overall. He gave me Prompt responses when I made calls. He helped me to have a Good car choice and Information regarding car insurance More

Looking for a Subaru Friendly and helpful. Gave me all the information I needed to choose a vehicle and drive away happy. I love my new car. Thank you Star Subaru Friendly and helpful. Gave me all the information I needed to choose a vehicle and drive away happy. I love my new car. Thank you Star Subaru More

Lift Gate The lift gate would not open with the remote or by the button on the dash on my 2019 Forester. Went for service on the 29th of June. The service write The lift gate would not open with the remote or by the button on the dash on my 2019 Forester. Went for service on the 29th of June. The service writer did not make me wait, he pulled the car to the side and reset it on the spot. He then went through the car to make sure all of my safety features were set up properly. I was there less then 20 minutes. I did not get his name, he is a true credit to your service department and to Star Subaru. Very happy with the car and the service. Thanks CW More

Easygoing experience My second new car purchase from Star Subaru in Bayside NY and my wife and I couldn't be happier. Demetri G, our sales person, and Mike D. Our finance My second new car purchase from Star Subaru in Bayside NY and my wife and I couldn't be happier. Demetri G, our sales person, and Mike D. Our finance manager were a pleasure to work with. They went above and beyond to get us the best deal on our new Forester. They found us exactly what we wanted and got us the best deal possible. Thanks for everything Mike and Robin H More

2nd time they did not fix my passenger side window I am flabbergasted that they can't seem to fix the passenger side window. They said they fixed it but it started to malfunction within a day. When I c I am flabbergasted that they can't seem to fix the passenger side window. They said they fixed it but it started to malfunction within a day. When I called to inform them of this: they seemed unconcerned & a little annoyed. More