Star Subaru

My 4th Subaru I love the Subaru cars and this dealership in particular. It’s a very welcoming place and always willing to please. They’re not pushy and allow you to I love the Subaru cars and this dealership in particular. It’s a very welcoming place and always willing to please. They’re not pushy and allow you to look around and give you all options available. More

ONCE AGAIN A GOOD EXPERIENCE This is our 2nd Subaru, and both are from star. Courteous, efficient, welcoming, honest...what more can I say? Use them, and enjoy. You will was away This is our 2nd Subaru, and both are from star. Courteous, efficient, welcoming, honest...what more can I say? Use them, and enjoy. You will was away happy. We did, yet again. More

Too few staff on weekends for good service Kept waiting for over 20 minutes for a scheduled appointment. Almost 45 minutes to put new plates on vehicle. Little concern with showing or explain Kept waiting for over 20 minutes for a scheduled appointment. Almost 45 minutes to put new plates on vehicle. Little concern with showing or explaining the vehicle. More

Excellent We fell happy and satisfaction. Michael and Jackson are friendly and explanations my questions, we feel a good experience of my business with Star Sub We fell happy and satisfaction. Michael and Jackson are friendly and explanations my questions, we feel a good experience of my business with Star Subaru. More

New Subaru customer Had a terrific experience at Star Subaru sales and financial services were great. Got a beautiful new Subaru after being another car’s Brand customer Had a terrific experience at Star Subaru sales and financial services were great. Got a beautiful new Subaru after being another car’s Brand customer for 10 years More

Friendly salesman My salesman was professional , patient and seemed honest and trustworthy. My biggest concern was his peers/coworkers didn’t seem friendly to him. It My salesman was professional , patient and seemed honest and trustworthy. My biggest concern was his peers/coworkers didn’t seem friendly to him. It seemed they didn’t want to help him and the finance Manager and sales manger were giving him a hard time. Even after we reached a deal quickly and we took the car the same day! (Which was great) When we were finished and waiting for the new plates they didnt even call him to tell him they were ready . He had to go check on the paperwork and plates. They could of Easily called him the come get the plates as they had no problem calling him while he was helping me and closing the deal A little more professionalism all around especially between each other More

quick and ez Very quick and courteous service. No lines if you go early. Spacious waiting rooom with free wi fi. They listen and explain. Starbuck nearby. Very go Very quick and courteous service. No lines if you go early. Spacious waiting rooom with free wi fi. They listen and explain. Starbuck nearby. Very good experience. More

Great experience Recently purchased a 2019 Crosstrek premium from star Subaru and had a very pleasant experience. No high pressure sales tactics or upselling attempts. Recently purchased a 2019 Crosstrek premium from star Subaru and had a very pleasant experience. No high pressure sales tactics or upselling attempts. Got a great deal without having to haggle. Our salesperson, Mario was professional and very knowledgeable. Upon delivery he took his time explaining every feature of the car which was presented spotless with a full tank of gas. We left star Subaru extremely satisfied. More

Shockingly Discourteous After registering with the TrueCar buying service I corresponded via email with Star Subaru in hopes of getting a straight-forward, no nonsense buying After registering with the TrueCar buying service I corresponded via email with Star Subaru in hopes of getting a straight-forward, no nonsense buying experience. And boy was I in for a surprise. Not only did the dealer I was emailing with hand me off to a totally different person once I arrived (fine, but surprising) that second dealer -- Jackson Yuen -- could not have been more unprofessional and discourteous to me. Before my test drive, I asked about redeeming an offer that I'd printed out from their web site (a $35 gift card) and they outright refused to honor it saying that only the manager could authorize that and he was not in that day. I felt it was dishonest to not be able to honor such an offer during normal business hours (and borderline bait-and-switchy) and asked who else could do so in the manager's absence. Instead of being professional and courteous, and offering a simple apology, Jackson began to argue with me about it, including accusing me of taking the test drive only to get the gift card. Choice quotes included "This is America! You and I are equals here!" Other people in the showroom overheard and were staring in disbelief. I did not feel welcomed as a customer and said so. I briefly considered walking out but elected to take the test drive anyhow. I had a very nice, if slightly awkward, test drive after that. Afterwards I thanked Jackson for his time and left. It was all extremely unprofessional and startling and in no way a reasonable level of customer service. I subsequently purchased the same vehicle at another dealer who, in addition to being much more professional overall, was happy to honor the same gift card offer. More

Couldn’t possibly be happier with how this whole process wen This was the greatest experience I’ve ever had purchasing a vehicle. To all the employees who helped me, I thank you very much for making it such a wo This was the greatest experience I’ve ever had purchasing a vehicle. To all the employees who helped me, I thank you very much for making it such a wonderful experience. You were all so kind, friendly and helpful and that goes a long way with me. I highly recommend this dealership and I am so happy with my new car!!! Thanks again guys More