Star Nissan - Service Center

Bad communication I brought my car in April to have the radio replaced. Was told the radio will be there in a week. A week came by, no follow up call from the salesman I brought my car in April to have the radio replaced. Was told the radio will be there in a week. A week came by, no follow up call from the salesman. I called the second week and was told the radio is in & I can bring the car that Saturday. My husband got up early so he be online before the shop opens. A salesman took his info. & told him to come back for the car. My husband ask for a ride home (which is provided to customers) but was told there is no car service on weekends. My husband had to walk home which is 3 miles away. After about an hour, got a call from Ronnie & was told they made a mistake, the radio they ordered for our car is not in & we can come pick up our car. REALLY!?!? I was beyond livid, I insisted for him to drop my car off at my house, which he was nice enough to comply. The radio was finally installed last Saturday, July 7. Between April & July I was the one on kept calling to check. There is also a couple of dents in my dashboard from what looks like a screw driver to pop open the radio section. Overall, this place suck! More

Oil change Went in for a complimentary oil change. Service is good except that the receptionist makes it very difficult to get the actual representative that yo Went in for a complimentary oil change. Service is good except that the receptionist makes it very difficult to get the actual representative that you work with directly on the phone. She screens calls and that part can be frustrating. More

Professional Service Awesome service, Ronnie Morales excellent customer service, smooth service. He knows his work very well. He took care of the car very professionally a Awesome service, Ronnie Morales excellent customer service, smooth service. He knows his work very well. He took care of the car very professionally and quickly. Thanks More

Great experience ... my advisor was great. He was clear and well spoken. He also made sure I understood everything that was getting done to my car. Definitely will be ... my advisor was great. He was clear and well spoken. He also made sure I understood everything that was getting done to my car. Definitely will be coming back again. More

Excellent! Service Advisor RONNIE MORALES was professional, knowledgeable and extremely courteous. My car was professionally diagnosed and was ready when promis Service Advisor RONNIE MORALES was professional, knowledgeable and extremely courteous. My car was professionally diagnosed and was ready when promised . I recommend Star Nissan, as they are quite easy to deal with! More

Service rep was very helpful Rep was great and hands on, repair had to bring my car back 3 Times within one month for the same ac issue. Each time I eat my car for a few days befo Rep was great and hands on, repair had to bring my car back 3 Times within one month for the same ac issue. Each time I eat my car for a few days before getting completed More

Great Customer service I can not say enough good things about my experience today at the Star Nissan Service Center. I got a flat tire yesterday and when I called the servi I can not say enough good things about my experience today at the Star Nissan Service Center. I got a flat tire yesterday and when I called the service center at 7:00am this morning, the gentleman on the phone who was very nice told me to come on in. When I got to the service center, I was taken care of right away. I dealt with Robert Davila who was courteous and very professional. He told me that the repair would take less than an hour and it did. Everyone there was very professional and smiled and made me feel valued. Thank you! More

Excellent service I’ve been bringing my personal vehicle to this service department for over 15 years. They always give me excellent, quick and courteous service. Could I’ve been bringing my personal vehicle to this service department for over 15 years. They always give me excellent, quick and courteous service. Couldn’t be happier. More

No very pleasant experience Stood in line for 15 min after giving car to shop. No one was there to help and if they were they were not attending to customers that were standing t Stood in line for 15 min after giving car to shop. No one was there to help and if they were they were not attending to customers that were standing there When received car back 2 tires went down to 22 percent within 3 blocks of service station. I went to a gas station and they said that I had no threads on 2 tiers. Even though I just came from Nissan and have a bill stating that my tier thread was good. No as trust worthy as you used to be Rep that I took me was pleasant and profesional. More

COURTEOUS SERVICE My car seemed getting their service with professional manner. I believe they can be trusted to service my car with care. I am quite satisfied with t My car seemed getting their service with professional manner. I believe they can be trusted to service my car with care. I am quite satisfied with their service even though I didn't watch their work. More