Star Nissan - Service Center

Helpful service from start to finish I recently found myself in a tough spot. A nail in my tire, bad enough to cause air to leak, and my home dealership is actually in Connecticut. I cal I recently found myself in a tough spot. A nail in my tire, bad enough to cause air to leak, and my home dealership is actually in Connecticut. I called Star Nissan Service an hour before closing time and they told me to come right in. The receptionist (can't remember her name unfortunately) was so polite and patient, even giving me turn by turn directions over the phone. When I got there, Shrenik helped me from start to finish. He was so helpful, going above and beyond to get my tire fixed and to deal with a third party company I have that handles my tire issues. He managed all of my concerns and I left feeling so relieved and so impressed by how efficient they were, especially at such a late hour of the day. More

I bought my car here three years ago. I brought it in to the service dept. within the first year to have a routine maintenance check done. The service team was so accommodating and helpful, and one of the s the service dept. within the first year to have a routine maintenance check done. The service team was so accommodating and helpful, and one of the service advisors actually called me to follow-up several days later to see how everything was running! For the past three years whenever I need anything serviced on my car, the haul from Milford is worth it!! More

I have purchase a car from this company not knowing that mr. livivngston has keep a copy of my documents and mr Livingston has purchased a car from this dealership and register the car without my consent.i mr. livivngston has keep a copy of my documents and mr Livingston has purchased a car from this dealership and register the car without my consent.i have call the dealership to speak to the man in charge of this dealer ship but I didn't get any phone call back or no one in this dealership has gave me any answers to why this man has register a car under there noses wthout me being present...and no one has made no attempt for me or to speak to anyone in charge . More

Rude,sales people and manager when voiced my concern and problem they made jokes about it and said they had nothing to do with it. problem they made jokes about it and said they had nothing to do with it. More

The service department for STAR Nissan is horrible. You purchase an extended warranty when buying the car and when there is a problem the "specialized mechanics" at the Nissan service center can't seem to purchase an extended warranty when buying the car and when there is a problem the "specialized mechanics" at the Nissan service center can't seem to produce what you are claiming has happenend in order for them to fix it. At an hourly rate of 106.00 per hour you would think that they could fix anything. They always have an answer to avoid fixing the concern. We have been going back and forth with the service department about a rattling sound that we hear in our 2006 Murano. Initially we were told to change the type of gas, we have changed the type of gas and there was still no resolution of the problem. They changed the catalytic converter twice because they said it could be to blame. Well it's not the noise is still rattling away I gave up on trying to have them fix the problem. Another problem is the passenger door in the front creaks which is quite annoying they repadded the door the noise continued. They said I had to purchase a new door because they could do nothing about the creaking of the door. Next problem the driver's seat, is cracked their response was that maybe we do not know how to sit on the seat. I contacted Nissan North America about this one but they said the manager from the service station indicated that the customer is to blame for the seat therefore nothing can be done. This whole fiasco took about 7 months to resolve with their final answer being I can purchase a new seat for 1600.00 dollars. Nissan I am sorry to say does not stand behind their products. When people ask me how I like the Murano I tell them and I am sure that the money Nissan would have spent to correctly fix the problems I had would have been less than the "advertising" they are getting now when people ask me for my opinion. Stay away not worth the headaches, buy American from now on. More

I purchased my 1998 Altima from Star Nissan and while driving it more than 100,000 miles, I have been able to always rely on Star Nissan for maintenance and repairs. They have certainly come to know me driving it more than 100,000 miles, I have been able to always rely on Star Nissan for maintenance and repairs. They have certainly come to know me and my Nissan over the years and they have provided excellent customer service. That does not mean that there have not been a couple of slip ups, but they always do whatever it takes to correct the problem/issue. I rely on the quality of the parts and workmanship that they provide to protect me and my family. I highly recommend Star Nissan and plan to purchase my new Nissan from them. More