Star Nissan - Service Center

Everyone was exceptionally nice & professional From my first phone call, to dropping off the car, and meeting with the service rep everone could not have been kinder, or more efficient. Ronnie was From my first phone call, to dropping off the car, and meeting with the service rep everone could not have been kinder, or more efficient. Ronnie was great. More

Poor Customer Service I dropped my car off for service. I returned and representative said my car was ready. I waited over hour to get my car. Disgusted. I dropped my car off for service. I returned and representative said my car was ready. I waited over hour to get my car. Disgusted. More

Decent I didn’t wait more than two hours It was convenient I went on a Saturday morning There was no breakfast though I miss the other location in LI I didn’t wait more than two hours It was convenient I went on a Saturday morning There was no breakfast though I miss the other location in LI More

Follow-up service Excellent service!!! Both from sales and service crew. The team was professional, courteous and efficient. It’s obvious that they care about the custo Excellent service!!! Both from sales and service crew. The team was professional, courteous and efficient. It’s obvious that they care about the customer‘s experience. I would highly recommend! More

Quick, friendly staff and great service! My experience was perfect! From arrival to finish, the shop workers, attending service staff and cashier were very pleasant, courteous and efficient. My experience was perfect! From arrival to finish, the shop workers, attending service staff and cashier were very pleasant, courteous and efficient. Thank you much! More

Terrible price and took forever Took 2 hours for an oil change and safety inspection. On top of that it is the first place I have been to that charges labor for an oil change ($130 a Took 2 hours for an oil change and safety inspection. On top of that it is the first place I have been to that charges labor for an oil change ($130 an hour too). More

Nickel and dime THEIR customers. Lied to me that I needed rear break pads and then wanted to charge $150.00 just to replace them. “I said give me back my car”. I went else where. So t Lied to me that I needed rear break pads and then wanted to charge $150.00 just to replace them. “I said give me back my car”. I went else where. So they failed my cars inspection and I had to pay $37 and return when the break gets replaced and pay an additional $10.00. Horrible service nickel and dime their customers. Would never lease another Nissan again. More

Worst service ever . Waiting room full of roaches and dirty wasted my time because they couldn't even fix my seatbelt. Then they told me they had to order the part went . Waiting room full of roaches and dirty wasted my time because they couldn't even fix my seatbelt. Then they told me they had to order the part went the following week and they couldn't fix it because they ordered the wrong part so now they told me to come back. Obviously I didn't go back and went to another Nissan service center. Yes they were apologetic but that wasn't going to reimburse my for the Uber I had to take back and forth because they said I had to leave it there for service. More

I got the service done within 1 hour and everything else do Everything that needed to be fixed, changed was checked and done. I was even reminded of my next car inspection, I was every happy and left within an Everything that needed to be fixed, changed was checked and done. I was even reminded of my next car inspection, I was every happy and left within an hour. More

Routine Oil change Arrived at the place at 6:35am.(opens 6:30am) First customer of the day. Came in for routine oil change and filter replacement. Granted it was early, Arrived at the place at 6:35am.(opens 6:30am) First customer of the day. Came in for routine oil change and filter replacement. Granted it was early, but neither the person who initially inspected the car nor any of the advisors seem friendly at all... a simple “good morning” would have sufficed. I am well aware that all cars are due for certain “maintenance” at certain mileage, but it is at the discretion of the owner, please don’t keep on trying to upsell or offer me any services after i initially declined. All in all, i walked out the place at around 7:25, almost an hour after i arrived, i was neither satisfied nor dissatisfied with the work that was performed. Only reason i went was because of a offer i received in the mail for a discount on my oil change. More