Star Nissan - Service Center

Efficient and good service and representative. I got an appointment the day before , talked to a nice representative, left my car, went to work, they called me about work needed i accepted, came to I got an appointment the day before , talked to a nice representative, left my car, went to work, they called me about work needed i accepted, came to pick it up. I want to illustrate the easy and efficient flow. Also that i felt they did not want to impose unnecessary services and that is important for me More

My go to place for repaira and inspection My go to place for repairs and inspections. I did not trust the smaller repair shops to fix my power windows and thorough inspections which is why i My go to place for repairs and inspections. I did not trust the smaller repair shops to fix my power windows and thorough inspections which is why i go to star nissan. One benefit of coming to star nissan is the Free wifi inside the waiting area. More

Terrible service Cashier is very unproffessional. I was charged for 27pt check list but mechanics didn't check any points. Staff wasnt much help. This is by far the wo Cashier is very unproffessional. I was charged for 27pt check list but mechanics didn't check any points. Staff wasnt much help. This is by far the worst nissan service I have ever experienced. More

Politeness is Paramount Polite, courteous, and respectful. Greeted immediately. Representatives spoke in a professional manner. Answered my questions patiently. Was never for Polite, courteous, and respectful. Greeted immediately. Representatives spoke in a professional manner. Answered my questions patiently. Was never forced to wait unnecessarily. Employees displayed mature, considerate manners. More

First timer Service advisor is courteous and knowledgeable. I got my vehicle back as promised in one and half hour. I would give it an five stars but the waiting Service advisor is courteous and knowledgeable. I got my vehicle back as promised in one and half hour. I would give it an five stars but the waiting area is very crowded. Star needs to update and expand the customer waiting area. More

Star did a great job! My 350z top was not working....They diagnoses and repaired it perfectly. They were very friendly and welcoming...I will definitely use them in the fut My 350z top was not working....They diagnoses and repaired it perfectly. They were very friendly and welcoming...I will definitely use them in the future....they are great! More

Bad communication I brought my car in April to have the radio replaced. Was told the radio will be there in a week. A week came by, no follow up call from the salesman I brought my car in April to have the radio replaced. Was told the radio will be there in a week. A week came by, no follow up call from the salesman. I called the second week and was told the radio is in & I can bring the car that Saturday. My husband got up early so he be online before the shop opens. A salesman took his info. & told him to come back for the car. My husband ask for a ride home (which is provided to customers) but was told there is no car service on weekends. My husband had to walk home which is 3 miles away. After about an hour, got a call from Ronnie & was told they made a mistake, the radio they ordered for our car is not in & we can come pick up our car. REALLY!?!? I was beyond livid, I insisted for him to drop my car off at my house, which he was nice enough to comply. The radio was finally installed last Saturday, July 7. Between April & July I was the one on kept calling to check. There is also a couple of dents in my dashboard from what looks like a screw driver to pop open the radio section. Overall, this place suck! More

Oil change Went in for a complimentary oil change. Service is good except that the receptionist makes it very difficult to get the actual representative that yo Went in for a complimentary oil change. Service is good except that the receptionist makes it very difficult to get the actual representative that you work with directly on the phone. She screens calls and that part can be frustrating. More

Professional Service Awesome service, Ronnie Morales excellent customer service, smooth service. He knows his work very well. He took care of the car very professionally a Awesome service, Ronnie Morales excellent customer service, smooth service. He knows his work very well. He took care of the car very professionally and quickly. Thanks More

Service rep was very helpful Rep was great and hands on, repair had to bring my car back 3 Times within one month for the same ac issue. Each time I eat my car for a few days befo Rep was great and hands on, repair had to bring my car back 3 Times within one month for the same ac issue. Each time I eat my car for a few days before getting completed More