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Star Nissan - Service Center

Bayside, NY

4.7
2,541 Reviews

2,541 Reviews of Star Nissan - Service Center

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November 30, 2018

Terrible! It’s not worth 1 star! I waited for more than an hour for oil change and they still told me that I have to wait at least for an hour. Star nissan did More

by HANAO322
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I dont remember
Dec 06, 2018 -

Star Nissan responded

That is not the kind of experience we seek to provide. Please call us when you can so we can address this together. Sincerely, Christine Mangione, Customer Relations Manager, 7184230500

November 30, 2018

Very frustrating dealing with employees besides Gus It took three times to fix a problem with my trunk and all experiences with the service center have been very unsatisfactory and often rude More

by JULIE.GALVIN1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Gus Tsolkas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Chong
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ronny
Dec 06, 2018 -

Star Nissan responded

Thank you for the feedback. I see your concerns and would like to learn more about the issues at hand. Please reach out to me directly and we’ll work on this together. Sincerely, Christine Mangione, Customer Relations Manager, 7184230500

November 28, 2018

Awesome Service Great quick service. No complaints. I would definitely recommend star to anyone looking for quality service Thank you Ronnie for the great service. More

by MARSHAGORDONH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie Morales
Nov 29, 2018 -

Star Nissan responded

Thank you so much for your review! We really appreciate your business and are so happy that Ronnie could provide great service to you. We look forward to serving you again! Sincerely, Christine Mangione, Customer Relations Manager, 7184230500

November 27, 2018

You should be taken at your appointments time If you make an appointment you should be taken at that time or close to it I shouldn't have had to waite an hour before they started on my car More

by HSDS46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Didn't get anyone's name
Nov 28, 2018 -

Star Nissan responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Christine Mangione, Customer Relations Manager, 7184230500

November 27, 2018

Star Nissan Lives Up to their Reputation for Great Service Went in for a serious intermittent electrical issue. Although they weren't able to determine what the problem was with the initial visit they did ide More

by Mr_JLR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
CHRIS
Dec 03, 2018 -

Star Nissan responded

Thank you for alerting us to this issue. Our top priority is delivering 100% customer satisfaction and we are very sorry to hear about your experience. I would really appreciate the chance to speak with you regarding this matter. Please contact me at your earliest convenience. I look forward to speaking with you and regaining your trust in our business. Sincerely, Christine Mangione, Customer Relations Manager, 7184230500

November 25, 2018

To fix my rogue The warranty service on the vehicle is no good because I went to replace one tire pressure sensor on my 2017 rogue with 10,400 miles and they say they More

by STARNOEMAIL
Recommend Dealer
No
Employees Worked With
I can’t remember
Dec 03, 2018 -

Star Nissan responded

I am very disappointed by the incident that you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, Christine Mangione, Customer Relations Manager, 7184230500

November 25, 2018

Robert is always Bert friendly and helpful The customer service I get from Robert makes me not mind the wait and I will always come back become of that the service 2👍🏾👍🏾 More

by Anntheaa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Kalman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2018 -

Star Nissan responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Best, Christine Mangione, Customer Relations Manager, 7184230500

November 24, 2018

Great service everytime Always have my car serviced here. They are courteous and tell me before hand the problem. They do it as quick as possible , added plus place is clean More

by WWW.MABELIATA200
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Davila
Nov 26, 2018 -

Star Nissan responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Best, Christine Mangione, Customer Relations Manager, 7184230500

November 23, 2018

Honesty and Integrity Always a super pleasure dealing with Star Nissan Service Department. I have a 2017 Titan and 4 Altimas for business. I’ve been through several Nissan More

by GEORGENY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gus Tsolkas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Kalman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Pichardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2018 -

Star Nissan responded

We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Best, Christine Mangione, Customer Relations Manager, 7184230500

November 23, 2018

They are very accommodating and professional They do their best to solve problems and work with you. If they don’t have the answer to a problem they will do their best to find it. More

by BARBLECCESE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris
Nov 26, 2018 -

Star Nissan responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Best, Christine Mangione, Customer Relations Manager, 7184230500

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