Star Nissan

Ever hear of "bait and switch". They gave me "price and switch". I have a signed lease contract for X amount, this included a cap cost reduction and monthly payments. I pay the cap cost reduction, DMV, b switch". I have a signed lease contract for X amount, this included a cap cost reduction and monthly payments. I pay the cap cost reduction, DMV, bank fee, and taxes up front. This is what is stated in the contract. When I went to pick up the car, the finance officer told me that I should not put any money down and that I should work this into the payments because a credit score of 790 entitles me to .9% lease financing. Of course he is smiling and shmoozing as he goes through the new calculations. He gave me a new monthly payment with zero down. They must have thought or hoped that I was some idiot that couldn't add. Too bad for them that I'm in finance and understand present/future value, interest rate, and amortization calculations. They gave me a figure that would have equivalently increased my costs by almost 40%. Let's say from a $400/month payment to $550/month payment, which equals to about $6,000 more over the life of the lease. When I confronted the finance officer about this, the manager and finance officer, ganged up on me and told me that their costs have gone up. I waved the contract in front of them and told them that I have a contract that stated the payments agreed upon. They told me that the fine print on their contract allows them to change the price. Again, too bad for them that I can read. Here's a quote from a relevant portion of the fine print: "THE TOTAL CAH-PRICE DELIVERED LESS THE TRADE-IN ALLOWANCE SHOWN ON THE FRONT OF THIS AGREEMENT IS THE FINAL CONTRACT PRICE TO WHICH YOU AND I HAVE AGREED, AND, IF THE VEHICLE IS A NEW MOTOR VEHICLE, NO ADDITIONAL FEE OR CHARGE WILL BE IMPOSED OR COLLECTED DUE TO CHANGES IN THE MANUFACTURER'S LIST PRICE, OR CHANGES IN THE COST OF FREIGHT OR SERVICES PROVIDED BY YOU" Fairly clear cut iron clad agreement wouldn't you say? Basically, they can't increase your costs if their costs increase. I have no trade in, so, that doesn't apply. To me, it seems like outright fraud when they tried to structure the payments differently, thus, resulting in a 40% increase. On another note, the contract was signed in early May. They gave me 2 delivery dates which they failed to deliver. They gave me the excuse that it did not come in the shipment. Give me a break, in today's world of information at your fingertips, you can't track a $35K item? I friggin make a $10 purchase from amazon.com and I'll know if it's been shipped, what state, and what hub it's in. So, after 10 weeks waiting, numerous phone calls, showing up at the dealership over 5 times, and spending about 20 hours overall on this matter, I have no car and left them my deposit. In any case, it is out of my hands now. My attorney is looking into the matter for punitive and compensatory litigation. I am so pissed off that I've been jerked around, lied to, and having them attempt to defraud me that I would not even settle out of court. It's not a money matter anymore when they tried to defraud me. I want them to go to trial and admit their guilt. I'm sure that this has happened to many people in my area. Many of their consumers do not speak English as their first language, may be culturally shy, and do not know their legal rights. I'm sure they have been victimized and have preyed on other customers successfully. Oh yeah, just one quickieee... I'm suspicious of the "good" reviews. I'll just say that I think they may have a hidden agenda. I've owned or leased so many cars in my life and never thought about spending time to post reviews online. More

I purchased a used vehicle knowing that it had issues with the balance and brakes. The salesman stated that I could still buy the vehicle and they would fix all the issues that was wrong with the vehicl with the balance and brakes. The salesman stated that I could still buy the vehicle and they would fix all the issues that was wrong with the vehicle. They never stood good on their word and now I have to fork over over $1,000 to get it fixed. The salesman himself was sweet, but the managers were complete jerkoffs. More

Waste of time liar liar will lie to their mother bad salesmanship poor and disrespectful crew who all act like they are the big boss and can cut you the deal of the year poorly delivered vehicle thats a salesmanship poor and disrespectful crew who all act like they are the big boss and can cut you the deal of the year poorly delivered vehicle thats as scratches who would want a new car with scratches hmmm no one! Management that will avoid you at all cost how the hell does a dealership like this one stay a float how is owned by a terrorist group or what buyer beware!!!!!!! More

Avoid this dealership, they will rip you off. We got a 8 % finance fee and was told we have to buy warranty, etch, alram and lojack to get in the low 5% APR. This is not true people. You already qualified f % finance fee and was told we have to buy warranty, etch, alram and lojack to get in the low 5% APR. This is not true people. You already qualified for what is called a "buy rate". Usually dealers will bump you an average .75% but this place uses that excuse to charge you more. If they tell you that qualify for 10% but you need to buy all these aftermarket products in order to ghet 6%, GET UP AND LEAVE!!! You do not need that deal or even have to deal with this dealership or this brand of vehicle. THey tried the same thing on me and when I told them what I knew they tried to play it off with "ooo you brought a vehicle from us few years ago, discount .25% and ooooo there is another discount .25% this and that and your new rate is 5.75%" THEY ARE RIPPING YOU OFF. SOME OF THE SALESPEOPLE REALLY HAVE NO IDEA WHAT THEY ARE DOING. SERIOUSLY, ASK THEM WHAT THEY ARE SELLING. GO TO ANOTHER NISSAN DEALERSHIP. I actually do hope people read this and realize that this dealership is ripping people off.  Etching is not $600 how they claim, and yes you can say no to a deal, you can have a deposit refunded by law, and yes a buyers order is legally not bidding. Wake up people and avoid this dealership. People like this should not be in the car business, its gives other decent salespeople a bad name. More

THEY PROMISED ME FOR A PRICE OVER THE PHONE OF A CAR AT A CERTAIN PRICE THEREFORE I BROUGH MY FRIEND THERE TO PURCHASE A VEHICLE. WHEN WE MET, WE SIGNED THE PAPER AND PUT DOWN THE DEPOSIT. WHEN IT COMES TO T CERTAIN PRICE THEREFORE I BROUGH MY FRIEND THERE TO PURCHASE A VEHICLE. WHEN WE MET, WE SIGNED THE PAPER AND PUT DOWN THE DEPOSIT. WHEN IT COMES TO THE APR, THEY FIRST JACKED IT UP TO 9.75% AND WHEN ASKED IF HE CAN DO BETTER. HE GAVE ME A 7.75 APR BUT MUST COME WITH $6500 OF WARRTY SERVICE. WHEN I ASKED TO TAKE THE WARRANTY OFF, HE SAID HE COULDN'T AND ITS PART OF THE CONTRACT. WHEN I REFUSED TO SIGN FOR THE CONTRACT, THEY THREATEN ME THAT I CANNOT GET MY DEPOSIT BACK (WORTH OF 11,000). I WAS VERY VERY UPSET BUT THEY DID NOT CARE BUT TO FORCE ME TO TAKE THE CONTRACT BY LOWERING THE APR AGAIN TO 5.74% WITH $6500 OF WARRANTY SERVICE. THEY SAID THE CAR TITLE WAS REGISTED UNDER OUR NAME, AND IT IS OUR FAULT THAT WE ARE NOT HAPPY WITH THE CONTRACT. I NEVER FELT SO THREATEN AND UNAPPRECIATED BY A DEALERSHIP. THE SALE PRICE OF THE CAR WAS $30,400. AT THE END IT CAME OUT TO $48,000. WHEN I ASKED FOR A MANAGER THEY TOLD ME THE MANAGER WAS NOT THERE. WHEN WE ASKED TO COME BACK THE NEXT DAY, THEY SAID NO. AND THEY ALSO BELITTLING ME WHEN I TOLD MY FRIEND NOT TO GET THE CAR. THEY TOLD ME,"ITS NONE OF MY BUSINESS, I AM NOT THE ONE PURSHACING THE CAR, AND I AM RUIN EVERYTHING. I DON'T KNOW WHAT AM I TALKING ABOUT AND ASKED ME HOW MANY CAR HAD I PURCHASE BEFORE IN MY LIFE. " I WAS SO ANGRY I HAD AN OUT BURST WITH THEM. TRUST ME, DONT GO TO THIS DEALERSHIP. THEY ARE NOTHING BUT LIARS, THEY GIVE U A QUOTE FOR LOW PRICES BUT SOMEHOW THEY WILL JACK EVERYTHING ELSE SO EVENTUALLY THEY MAKE PLENTY OFF OF YOU. I FELT TERRIBLE TO TAKE MY FRIEND THERE. AND NOW THEY SIGNED A CONTRACT FOR 6 YEARS OF TOTAL $48,000 CAR WHEN IT WAS ORIGNALY COST $30,400. MY FRIEND WAS A FIRST TIME BUYER AND CLEARLY THEY WERE TAKING ADVANTAGE OF OFF. I HATE THIS DEALERSHIP SO MUCH AS LONG AS I LIVED IN THIS PLANET EARTH, I WILL TELL EACH AND EVERY PERSON HOW HORRIBLE THIS DEALERSHIP IS. OH, DID I MENTION THAT THEY WERE SO UNPROFESSIONAL THAT THE FINANCE GUY WAS SMOKING INSIDE THE SHOWROOM, IN FRONT OF US WHILE TALKING TO US? YEA, I HAD SUCH A BAD EXPERIENCE THAT I DONT EVER THINK I WILL PURCHASE ANOTHER NISSAN!!! More

Best Price with no haggling and quick service at Bayside, NY. Star Nissan. Worst experience ever was Garden City Nissan in Hempstead. I can not imagine who hires employess at that location in Hempstead. NY. Star Nissan. Worst experience ever was Garden City Nissan in Hempstead. I can not imagine who hires employess at that location in Hempstead. More

They job is to find you a loan with highest interest rate....sad for customers rate....sad for customers More

I made the mistake of purchasing a 97 VW Jetta from this dealership. They assured me they would do right by me however cars over 100,000 have no warranty. I'm sure they where aware of that fact. I trusted t dealership. They assured me they would do right by me however cars over 100,000 have no warranty. I'm sure they where aware of that fact. I trusted them and I paid for it. More

Star Nissan in Bayside, Queens was the best car purchasing experience in my life. I was confused to read two of the comments but I totally agree with the guy who gave Star Nissan 5 stars. The emplo purchasing experience in my life. I was confused to read two of the comments but I totally agree with the guy who gave Star Nissan 5 stars. The employees there took amazing care of me and no one could beat their price. John (the guy who sold me the Nissan) knew everything about the car and you couldn't ask for a nicer person. If you want to buy a Nissan I strongly suggest going to Star Nissan because as a customer, I couldn't be happier. The least I can do for them is try to explain how great their service was to me. I hope other people hoping to purchase a Nissan go to Star Nissan so they can have a positive car buying experience. More

I went to buy a maxima for my momon a sunday, we worked out a price(and put down $1000 deposit) and the next days we supposed to get financing done. I wasn't able to go with her so she went by herself. Sh out a price(and put down $1000 deposit) and the next days we supposed to get financing done. I wasn't able to go with her so she went by herself. She has tier1 credit, the financing person told her she got approved for a 11%apr and he can help her out by giving her a 9%apr and he will add $2500 for an extended warranty. I spoke to this guy on the phone, he was lying out of his ass. these people are very unproffesional and unethic. The sales person and the finace guy had jerked me couple of years ago at nemet nissan dealership, but the star dealership seemed to be worse by lying right into your face with out hesitation. I told my mom to just leave the dealership and we will apply for a loan seprate. I got a loan for my mom form captialone in like 10mins for 6.25%apr. What a difference. Never trust these dealerships, they stated they will give my mom a passive alarm on the car for free when it is a standard item on 2007 maxima's, if she signs the lone for 9% and the $2500 in warranty. More