Star Nissan

I recently purchased a new Rogue and worked with Fred Braswell on the sale. He was very knowledgeable and helpful. I would recommend him to anyone interested in purchasing an Nissan. Every at Star Nis Braswell on the sale. He was very knowledgeable and helpful. I would recommend him to anyone interested in purchasing an Nissan. Every at Star Nissan is very professional Excellent customer service. My car buying experience was so easy! More

I just purchased a 2011 Altima from Star Nissan. The entire experience was very pleasant and stress-free. I found my sales person Lionel Benjamin to be very knowledgeable about the vehicle and his demea entire experience was very pleasant and stress-free. I found my sales person Lionel Benjamin to be very knowledgeable about the vehicle and his demeanor and professionalism helped with our decision as well. My wife and I appreciated his patience considering I was finishing out my GMC lease and needed a few weeks to get my finances in order before making the purchase. More

I recently purchased a 2011 Altima Hybrid from Star Nissan. My sales consultant, Charles Chung, as well as the sales manager, Tony, were exceptionally helpful and personable. I was looking for a spec Nissan. My sales consultant, Charles Chung, as well as the sales manager, Tony, were exceptionally helpful and personable. I was looking for a specific color hybrid that was not available that day at the dealership and they both did all they could to locate the hybrid which was achieved right away. Good phone follow through, Great guys, Great deal. More

I purchased my 1998 Altima from Star Nissan and while driving it more than 100,000 miles, I have been able to always rely on Star Nissan for maintenance and repairs. They have certainly come to know me driving it more than 100,000 miles, I have been able to always rely on Star Nissan for maintenance and repairs. They have certainly come to know me and my Nissan over the years and they have provided excellent customer service. That does not mean that there have not been a couple of slip ups, but they always do whatever it takes to correct the problem/issue. I rely on the quality of the parts and workmanship that they provide to protect me and my family. I highly recommend Star Nissan and plan to purchase my new Nissan from them. More

In November/December, 2009, I was baited and switched on the price, lied to, and as a "compromise", I had to accept "add-ons" that I didn't need or want, and have never used since. I lease three vehicles e the price, lied to, and as a "compromise", I had to accept "add-ons" that I didn't need or want, and have never used since. I lease three vehicles every three years for the past 20 years from Star - NEVER AGAIN. My loyalty is not appreciated and I will not be abused by them again. My husband and I run a big office together, so we don't have a lot of time to waste at a car dealership, especially when it is an open-and-shut-deal. After getting a phone call to come right now, Tommy kept us waiting for two hours when we came to sign papers and pick up my car. When we finally got in front of him, he took every phone call and conversed with every guy that poked his head into his office. Then we had to sit there quietly while he completed papers for another customer! Finally, he changed our terms and lease price, and was horribly rude and condescending to us. I wanted desperately to walk out without the car, but my husband convinced me to stay and just get it over with. Instead of leaving the dealership in a happy state of mind in a pretty little red Sentra, I drove it one mile directly to my home, parked it and didn't even look at it for three weeks. I love the car, but every time I drive it I am reminded of "Sleazy Tommy" and his success at nailing me for a higher lease price (and unnecessary add-ons) than I and the sales manager had already agreed to. Congratulations Nissan! Good job at getting those few extra bucks per month for 39 months. For what it's worth: Star's Service Department seems to do much better in achieving customer satisfaction, at least in my experience. More

I had very bad experience over all, sales person is very disrespectful and mean. He changes the car price few times during the sales, he treat you like an stupid idiot. When comes to financing manger even w disrespectful and mean. He changes the car price few times during the sales, he treat you like an stupid idiot. When comes to financing manger even worse than the sales person, I obvious qualify for 0% APR financing however he stated I only qualify for 5.99% for 36 months??? Wow..... after few exchanges and finally he admits I will qualify for 0% APR financing however I must to agree to purchase bunch of junks for around 4k...???? Stay away from this garbage dealership! waste of time ! time of the purchase was September / 2009 More

Purchasing a car at any dealership is not the end of buying process. you also need to service the car in the dealer's service center. I bought my 2002 Nissan Sentra new no problem and have taken it f buying process. you also need to service the car in the dealer's service center. I bought my 2002 Nissan Sentra new no problem and have taken it for service on a regular basis. long story short. the service technicians tell you there is something wrong with the car when there aren't any. for example, I had my brakes and rotors changed once. Cost me $400. 1.5 years later, they told me the same thing. I got so pissed off, I left. Afterwards, I went to a local mechanic in Flushing. I told them I needed to changethe brakes. They looked at it, and they told me they were as good as new. I really felt betrayed by the dealer's service center cause I placed faith with them Needless to say, I never went back there for anything. Lesson to learn. If you go to Star Nissan service center, and then they tell you a story that you need to get this or that fixed and its going to cost you a lot of money. do yourself a favor, save your self some money, and take your car to another mechanice and get a second opnion. there is a VERY good chance that Star Nissan is overcharging you for unnessesary repairs or repairs you don't even need. More

THIEFS!!Lies, Crooks. I have never had someone rip me off like them, just beware, do yourself a favor and don't even walk in. Part of my contract was for them to take over my old lease, which they never did like them, just beware, do yourself a favor and don't even walk in. Part of my contract was for them to take over my old lease, which they never did and I got stuck with a huge hefty bill. I wish I had the time to take them to court, someone should teach them a lesson More

True about bait and switch. I was quoted one price on a lease and had written agreement, then when I went to arrange to pick up the car even though I have excellent credit I was told because I was unemploy lease and had written agreement, then when I went to arrange to pick up the car even though I have excellent credit I was told because I was unemployed Nissan Financing raised the interest on the lease (BULL!!!!!!!). I was told by 3 other dealers Nissan does not do that. I got my money back and went with a Honda instead. Too bad the cars are good but the dealerships are so sleazy you get soured on the car and go with another brand. More

I wish I could rate them 0. Completely agree with a couple of posts above "bait and switch". My fiance went by himself to pick up the car and work through the finances, they gave him 7% (he have excell couple of posts above "bait and switch". My fiance went by himself to pick up the car and work through the finances, they gave him 7% (he have excellent credit score and got 5.5% quote from HSBC 2 weeks before), but the bait is - if you purchase the extended warranty program, the rate is 4.29%. That's fine. But of course when he called me and I calculated the monthly payment, the number isn't what they said would be. (like someone posted here, I am a finance person and knows amortization and stuff). Then they switched to "the warranty doesn't cover this and that and you should upgrade to this", which is $700 more and the interest rate went up to 4.99%. After 4 and half hours back and forth, he eventually took it for "peace of mind" with the warranty and just tired of negotiating with them. So that's their tactics - wear you out and get confused with numbers since they throw so many different ones at you. I will never ever go back to that dealer and that sales person. I'd rather pay extra money to get the car at another dealer who is honest than dealing with these liars. These are the people who ruined the reputation for the entire car salespeople, of them I do believe some are good but destroyed by these liars. How I wished I read this board before I went to Star Nissan. More