Star Nissan

Charged for something dealer was at fault for Purchased the car in 2017 as preowned from 2013. Have done all of my service with Star as well until I went for an inspection/oil chang elsewhere. The Purchased the car in 2017 as preowned from 2013. Have done all of my service with Star as well until I went for an inspection/oil chang elsewhere. The non Nissan service center asked for my key for the wheel locks. I said I was unaware I had wheel locks and had no idea where they were. I proceeded to contact star to ask where they were in the vehicle. They told me to check a few places but they were nowhere to be found. What happened was Star Service was using their master key and never informed me that they were and that I might be missing the keys. They wound up charging me $70 for the wheel locks even though they never included them or even told me I was missing them. My salesperson never called me back and the service center just said that it was over a year so there was nothing they could do. Service said they’d “save me” on labor but I still had to pay $70 which was no fault of my own. This is at least my families 4th Nissan we’ve purchased from Star so I’m pretty disappointed at the way they handled this situation. More

Service is excellent ! Waiting time is appropriate to work being done .the work suggested in never not warranted or beyond that which is needed or required. is excellent ! Waiting time is appropriate to work being done .the work suggested in never not warranted or beyond that which is needed or required. More

Quick & professional I needed a new key made, again!!!! The 1st person I spoke 2 told me how long it was going 2 take & how much it would cost. I joking choked at the cos I needed a new key made, again!!!! The 1st person I spoke 2 told me how long it was going 2 take & how much it would cost. I joking choked at the cost & he was very pleasant to me. The second person took my car, key & gave me paperwork then suggested I relax in the waiting room. The waiting room was clean, had music & a tv available. My name was called almost exactly when I was told it would be. I paid & my car wa brought around for me. All in all a very quick, professional & pleasant experience. Other then the cost of a new key which I felt was exorbitant. I wish I knew the names of the employees because they were all very nice & professional. More

Great Star Nissan experience Bob was extremely knowledgeable and helpful with selecting the car that was best for me. The total experience was great and everyone at Star Nissan wa Bob was extremely knowledgeable and helpful with selecting the car that was best for me. The total experience was great and everyone at Star Nissan was friendly and helpful. More

Very helpful and caring Fred was simply amazing he helped me find the perfect ride and worked to offer me the best deal possible. One that fit my budget. He joined my ethusia Fred was simply amazing he helped me find the perfect ride and worked to offer me the best deal possible. One that fit my budget. He joined my ethusiasm for car. Everyone I spoke with at the dealership was super friendly and helpful. My experience was a great one. More

Smoothness experience. Usually lease from Bsyside Nissan for the last 9 or so years. Dealt with Ali this time and it went smoothly, and he was very helpful. Usually lease from Bsyside Nissan for the last 9 or so years. Dealt with Ali this time and it went smoothly, and he was very helpful. More

Battery check Purchased a battery elsewhere a year ago and there was a problem with the terminal that had to be fixed and a new battery installed. I came back to Ni Purchased a battery elsewhere a year ago and there was a problem with the terminal that had to be fixed and a new battery installed. I came back to Nissan because I only trust them to do any kind of work On my car since the day that I purchased it, almost 10 years ago. More

This has been the very best and outstanding service , I've This is my second lease and since the first lease, I have been given nothing but the best of service, I am very happy with the price service and the p This is my second lease and since the first lease, I have been given nothing but the best of service, I am very happy with the price service and the professionalism of all the staff at this dealership I will continue as long as I can to lease or purchase any vehicle from this dealership .outstanding service, thank you. More

Fair service Provided good service although could not fix a defective seatbelt or tell me when replacement will come nor contact me since. How long must I wait? Provided good service although could not fix a defective seatbelt or tell me when replacement will come nor contact me since. How long must I wait? More

Good experience Our salesperson was Ali and he was very good. I felt I got a good deal and good service. I had an issue with the car after receiving it and it was tak Our salesperson was Ali and he was very good. I felt I got a good deal and good service. I had an issue with the car after receiving it and it was taken care of right away. I would definitely recommend this dealer. More