Star Nissan

Service is deteriorating. 3 hours for an oil change and Service is deteriorating. 3 hours for an oil change and State Inspection. Then to be told a brand new headlamp assembly which they installed now ha Service is deteriorating. 3 hours for an oil change and State Inspection. Then to be told a brand new headlamp assembly which they installed now has condensation inside but isnt covered under warranty because the date is just over one year ago. Last year I had my front shock absorber collapse while driving with my children in the car two days after having a multi point inspection done. How was something like that overlooked? Im losing confidence very quickly with this as well as all Nissan service departments. (The first was Nissan of Queens where mechanics actually stole tools out of my car.) Also, why are there office enployees who are not wearing face coverings walking around and dealing with customers? More

The staff is friendly. The service is efficient and they had my car done is the time they stated. I recommend them as a great place to go for service. had my car done is the time they stated. I recommend them as a great place to go for service. More

When I arrived I was told you cannot look into a noise on a Saturday despite me getting 5 cars at Star. Then they did look at it finally and said they fixed it. I STILL HAVE THE SAME PROBLEM!!! a Saturday despite me getting 5 cars at Star. Then they did look at it finally and said they fixed it. I STILL HAVE THE SAME PROBLEM!!! More

Very attentive advisors. Did not try to push not necessary work for my vehicle and was accommodating with the necessary service that my car needed necessary work for my vehicle and was accommodating with the necessary service that my car needed More

I thought this dealership was smoothly run. From the minute I walked in, everyone I came into contact with was friendly and professional, especially my salesman, Bob. minute I walked in, everyone I came into contact with was friendly and professional, especially my salesman, Bob. More

Mark was very helpful as this was my first service call for the car. The time management was excellent as their was little waiting time involved. for the car. The time management was excellent as their was little waiting time involved. More

When we came in for a certain tire, they did not even check their inventory to see if they had the part. It was until two hours LATER of waiting did they inform us that they could not help us check their inventory to see if they had the part. It was until two hours LATER of waiting did they inform us that they could not help us More

Good service and courteous. Car was done on time. There is nothing else to say. It is making me type twenty five words. That I do not appreciate. is nothing else to say. It is making me type twenty five words. That I do not appreciate. More

I always find those in the service department to be extremely helpful and courteous. Myself and my car are always treated with respect. The only issue I had is that my clock reverted once again back t extremely helpful and courteous. Myself and my car are always treated with respect. The only issue I had is that my clock reverted once again back to military time. More

0 stars. Was told to come back when my part was ordered and that I would be in and out in 5 minutes. Was never called to be told the part arrived. When I called I was basically called a liar when I mentio and that I would be in and out in 5 minutes. Was never called to be told the part arrived. When I called I was basically called a liar when I mentioned that they told me it would take 5 minutes.charged me for something unnecessary the first visit. Scan artists. Avoid at all costs. More