Star Hyundai - Service Center

Great visit. Taken on time for a recall inspection...all good..out in 1 hour Jessica is very professional and keeps you informed of status. good..out in 1 hour Jessica is very professional and keeps you informed of status. More

I am satified with the work so far, but customer service it is not what I expect as a loyal customer ( this is my third Hyundai). Let me explain, when I call for service the response was excellent and I hav it is not what I expect as a loyal customer ( this is my third Hyundai). Let me explain, when I call for service the response was excellent and I have my car towed in about 20 minutes. Service provided called me to get some information about my car (Thursday). Friday midday I have to call to inquire a out my car. I was told that my car had not being revised yet. I ask about a loaner for the weekend because I had a short trip planned already. The mechanic told me that he could not provide it because he didn’t know if the warranty would covered it. I explain that my car is a lease, the car is a 2018 model woth less than 30,000 miles on it, (no accidents or else) therefore, the warranty should cover. He told me he will speak to supervisor. Supervisor called and texted at 5:45pm with an offer of a rental. Rentals for the weekend were over booked. I had to cancel me weekend! Then, when I went to pick it up, I have to go and look for my car that was parked “on the light, to the right.” Tje least I expected was the car to be brought back to me and show me that was running well. Maybe I am expecting too much?!?!? More

Mr. Kim thoroughly explained how to update my map, and it worked out great! I have had my Tucson for about 10 months, and this was the second time Mr. Kim went out of his way to help me. worked out great! I have had my Tucson for about 10 months, and this was the second time Mr. Kim went out of his way to help me. More

My car had a persistent problem that resulted in bringing the vehicle back to the service center for two consecutive days. Kim was patient and professional as he was trying to figure out the problem. He tho the vehicle back to the service center for two consecutive days. Kim was patient and professional as he was trying to figure out the problem. He thoroughly explained the issues and kept me in the loop on the progress. The other staff in the center were friendly and understanding. Finally, the issue was resolved. My car is running well. Thanks to Kim, the technician, and other staff members. More

Kim was extremely professional, helpful and patient. I was grateful for his help, especially when the location was packed with people. He kept me updated on a difficult situation and I was able to pick up was grateful for his help, especially when the location was packed with people. He kept me updated on a difficult situation and I was able to pick up my car without issues. Definitely will be coming back again to service my Hyundai vehicle here. More

My last two services at this location was excellent. This time no so much. I had regular maintenance and my back right tire was always two psi less than the other three. I checked the tire while being on the time no so much. I had regular maintenance and my back right tire was always two psi less than the other three. I checked the tire while being on the vehicle for any damage in which I could not find any side wall damage nor anything obvious in the treads. I received a phone call regarding my vehicle once in the shop and they claimed I had a nail in the side wall. This is alarming as I thoroughly inspected the tires side wall and a nail in the side wall is nearly impossible under normal driving conditions and can only be obtained intentionally. They wanted to charge me $290 for a new tire which was a little high and plus I wanted to inspect the tire myself for the said nail. When I received my car the tires were rotated. I soon realized my front left tire was 33psi and my back right as well. My front right tire was 49psi and my back left was only 29 psi. Car was handed back to the customer in worse shape then when given to the service center. This is unacceptable not to mention the shady nail in the side wall. More

Jessica informed me every step of the service process, from what went wrong with my car to the price range of the service. Great experience. from what went wrong with my car to the price range of the service. Great experience. More

Great, Speedy Service This was my first visit to the Star Hyundai Service Center. The staff I dealt with were friendly, professional and prompt. They kept me updated on the This was my first visit to the Star Hyundai Service Center. The staff I dealt with were friendly, professional and prompt. They kept me updated on the progress of my car's service and, when finished, got me out the door expeditiously. I would certainly recommend their service team More

Elantra Lease 36/mo Great service, Simon and Jan were able to get me a great car at an affordable price. Paying for 10,000 miles a year at about 220 per month for 36 mon Great service, Simon and Jan were able to get me a great car at an affordable price. Paying for 10,000 miles a year at about 220 per month for 36 months. Total of 30,000 miles for the 3 years and option to buy. They even threw in floor mats! More

Very solid overall experience Sales staff were friendly and efficient. They immediately set me up with a test drive and addressed all questions that we had. We discussed options an Sales staff were friendly and efficient. They immediately set me up with a test drive and addressed all questions that we had. We discussed options and made a selection once decided they proceeded with paper work. More