Star Hyundai - Service Center

Gary Service Call Noticed headlight out and needed to go to dealer. Phoned just before noon and was told by the woman handling incoming calls that service department w Noticed headlight out and needed to go to dealer. Phoned just before noon and was told by the woman handling incoming calls that service department was too busy to take me. I insisted that she ask the service advisors since I needed only a headlight and this was a safety issue. She reluctantly agreed, put me on hold so that she could ask. The response was yes, it is OK. When I arrived at the facility I was greeted with the usual courtesy and Byungju Kim took immediate action writing up my issue. He check the lights and then asked if there was anything else I needed so I had my routine service performed. He also brought to my attention a recall that needed to be performed. While waiting my son and I took a walk in the neighborhood, found a nice restaurant and were enjoying lunch when Mr. Kim phoned to let me know the job was complete. When I informed him that we were finishing lunch he immediately told me to take my time that there wasn't any rush. In conclusion, the service department employees did a great job, but the receptionist needs further training. More

Great Service! I appreciated the quick and pleasant service provided at 5 star Hyundai. Ever since I purchased the car, I have bought it to the service place at Pidg I appreciated the quick and pleasant service provided at 5 star Hyundai. Ever since I purchased the car, I have bought it to the service place at Pidgeon Rd. More

3 appointments for service, not one was honored After three oil changes with Star Hyundai's Service Center a trend has been firmly established. Making an appointment in advance means little and lit After three oil changes with Star Hyundai's Service Center a trend has been firmly established. Making an appointment in advance means little and little is done to honor that commitment. First oil change, with appointment took two hours. It was my expectation that with an appointment some type of effort would be made to service the car at or about that time-frame committed too. Second, with appointment took 2 hours, an attempt to up-sell service was made, which only delayed the service that was originally asked for, the car was placed back in the que (at the end) after service manager tried to up-sell. It was explained to me that an appointment's only commitment was to receive the car into the shop, it had no bearing on the when it would be serviced. Third, having the knowledge for the first two, looked for the commitment that the car would be serviced when the appointment was made, I was told if I arrived at the appointment time, the car would be serviced and inspected at that time. It took 2.5 hours for change the oil and state inspect a new car. They had "others" in que and had a shortage of staff The first five oil changes may be "free" but it comes at a high cost of your time, as they have little or no respect of their customer time demonstrated clearly by their actions. More

Very welcoming and great service Would recommend to anyone. It was a very pleasing and welcoming site that took care of everyone and cared for the peoples needs. Managed very well. Would recommend to anyone. It was a very pleasing and welcoming site that took care of everyone and cared for the peoples needs. Managed very well. More

Great Service Visit I brought my vehicle to Bayside Hyundai for service for the first time, after the dealer I had been using closed. I was very satisfied with the servic I brought my vehicle to Bayside Hyundai for service for the first time, after the dealer I had been using closed. I was very satisfied with the service. The employees were friendly and knowledgeable, the work was done well and they had my vehicle ready when they said it would be done. More

Gooooood service Very kind and nice service he helped me at all time I totally recommend this place ! I will definitely going back there again for service Very kind and nice service he helped me at all time I totally recommend this place ! I will definitely going back there again for service More

Customer oriented service Staff are friendly and knowledgeable. They explained in detail about the problems and how they will be fixed. I also loved the shuttle service. They g Staff are friendly and knowledgeable. They explained in detail about the problems and how they will be fixed. I also loved the shuttle service. They gave me a ride to work and picked me up after. More

Routine maintence done right My recent experience here at Star Hyundai service center was exceptional. The service was completed quickly and was to my satisfaction. No issues to r My recent experience here at Star Hyundai service center was exceptional. The service was completed quickly and was to my satisfaction. No issues to report as service manger was cordial and fair in every respect. Would definitely recommend. More

Quick, and kind service definitely go there again Service advisor was very kind from beginning to the end. Service was done very quick. I recommend star Hyundai service I will definitely go there agai Service advisor was very kind from beginning to the end. Service was done very quick. I recommend star Hyundai service I will definitely go there again! More

Good Fast Service They take care of the issue you are there for and offer additional service care but don't pressure you to do anything that you do not want to. They take care of the issue you are there for and offer additional service care but don't pressure you to do anything that you do not want to. More