Star Hyundai - Service Center

Good Service Dept. Foster was as efficient as he was friendly. He assured me he knew what the problem was & it would be taken care of. My car's steering is now fixed & Foster was as efficient as he was friendly. He assured me he knew what the problem was & it would be taken care of. My car's steering is now fixed & I'm very happy. It was a very pleasant experience. More

First service visit was excellent I arrived for service at the arranged appointment time. The service was completed in a reasonable amount of time. Any concerns with the car were ha I arrived for service at the arranged appointment time. The service was completed in a reasonable amount of time. Any concerns with the car were handled and resolved by Foster Copeland . I was very pleased with the visit. More

Allowed to leave with car NOT fixed I brought the car in with check engine light on. The next day I was told it was fixed and took it to go to an important meeting. I got halfway there a I brought the car in with check engine light on. The next day I was told it was fixed and took it to go to an important meeting. I got halfway there and had exactly the same problem. I had to turn back and barely made it to the shop. I missed the meeting More

better than last time but still not as good as it was before still takes too long to leave car and be on your way. You should be able to walk into the service center tell them the problems and be on your way. I still takes too long to leave car and be on your way. You should be able to walk into the service center tell them the problems and be on your way. It seems you are always understaffed More

5 stars I bought my Elantra from them 8 years This is the only place I go for service The staff is great, very professional and I have never had any problem I bought my Elantra from them 8 years This is the only place I go for service The staff is great, very professional and I have never had any problems or issues More

Bad experience with service dep I have a bad experience with service dep.I just got my car 2 months ago and since first day ia have problem with BSD system.Every time that I am drivi I have a bad experience with service dep.I just got my car 2 months ago and since first day ia have problem with BSD system.Every time that I am driving the car I have that : BSD canceled.I went to the service shop and ask to someone take a look of this.I spoke with Mike who is The Manager 'boss 'of the shop.What a joke.He simply refuse to take the car and told me that hi has to charge me for v if they don find fault of this system.Well I went there a second time and guess -the same.He refused to take a look of the car.I will escalate that to his bosses and will see what is going to be.What a luck for Star Hyunday to have people like MIKE to build reputation for the company. More

Worst service ever Bought a brand new 2015 Hyundai Sonata, and right away it started to give me some problems. Could be due to the fact that the car was sitting on the l Bought a brand new 2015 Hyundai Sonata, and right away it started to give me some problems. Could be due to the fact that the car was sitting on the lot for almost a year. Took it to Star Hyundai for service, but unfortunately I had a horrible experience. First time I took the car in, they had it for two days and did not perform any work. No phone calls with updates, nothing. When I called 2 days later to find out what was happening with the car, the service adviser said that they would need to keep the car for longer and I could go to pick up a loaner. I arranged a way to get to the service center, and when I got there he changed the story rather quickly. In his defense, apparently, the 'corporate' wasn't approving the loaner and it was past 5 p.m. so no one was available to talk to. First of all, the corporate has nothing to do with giving out a loaner car. Then the service adviser tells me he doesn't want to be in the middle of it. What kind of response is that? I did not want to deal with it at that hour, hence asked for my car back for the weekend since it would just sit at their shop anyway. They gave the car back and asked me to take it back the following week when the parts arrive. Again, next week arrived but no one called to let me know that the parts came; I had to call again to inquire and make an appointment. This time I was promised for the work to be done on the same day since they had already done the diagnosis, and couldn't give me a loaner (for the second time). So, I believed his words and took the car in at 7 am. As promised, I was told that the car would be done by 3.30 pm. 4 o'clock came, no call, no update. When I called to see what was going on, they guy tells me the car isn't ready and that I should wait for his call. If someone promises you the car by 3.30, I think it is pretty fair to say that I should've gotten a call before or around that time to let me know that they wouldn't be able to keep the promised time. Instead the guy starts shouting at me, and tells me "the car is not ready, what you gonna do?" Is this a professional business or what? I have never experienced such horrible customer service and intimation by any customer service centered business before. I truly hope I never have to go back to this establishment ever again. More