Star Hyundai

Very professional dealership. Sales staff courteous and professional, they take time to thoroughly explain features and answer questions, understand your budget and concerns. Went Sales staff courteous and professional, they take time to thoroughly explain features and answer questions, understand your budget and concerns. Went to several other dealerships prior and was impressed with this one, never felt as though I was being pushed or rushed to a sale. More

excellent Would lease/buy from this dealership again. price is important and they were very competitive. They were friendly and courteous. They prepared the new Would lease/buy from this dealership again. price is important and they were very competitive. They were friendly and courteous. They prepared the new vehicle is a very professional way. More

Great; definitely recommend My experience at STAR HYUNDAI was great. Paul Lu, my salesperson, did a great job in assisting and informing me with the vehicle I was looking for. Th My experience at STAR HYUNDAI was great. Paul Lu, my salesperson, did a great job in assisting and informing me with the vehicle I was looking for. The wait time was not bad at all and everyone was very friendly. Select vehicles are already present in the parking lot, giving you a great hands on with the vehicle you are looking for. I would definitely recommend a trip to this dealership. More

Poor sales management We had agreed to the lease on a 2016 elantra gt, i was told the car came with a backup camera, it actually did not have one. They placed a very cheap We had agreed to the lease on a 2016 elantra gt, i was told the car came with a backup camera, it actually did not have one. They placed a very cheap looking device on top of the dash and said it was the backup camera. When I registered my disapproval with the sales manager Maniche he was not helpful at all and downright nasty. When I demanded my deposit back he said he was going to call the police and have me arrested. Eventually the general manager contacted me and was able to iron out the problem and I came back to lease the car. The salesperson Phil Robinson was also very helpful and honest, perhaps he should be the new sales manager. This is my fourth Hyundai and a steady customer should be treated alot better. More

Worst service ever Bought a brand new 2015 Hyundai Sonata, and right away it started to give me some problems. Could be due to the fact that the car was sitting on the l Bought a brand new 2015 Hyundai Sonata, and right away it started to give me some problems. Could be due to the fact that the car was sitting on the lot for almost a year. Took it to Star Hyundai for service, but unfortunately I had a horrible experience. First time I took the car in, they had it for two days and did not perform any work. No phone calls with updates, nothing. When I called 2 days later to find out what was happening with the car, the service adviser said that they would need to keep the car for longer and I could go to pick up a loaner. I arranged a way to get to the service center, and when I got there he changed the story rather quickly. In his defense, apparently, the 'corporate' wasn't approving the loaner and it was past 5 p.m. so no one was available to talk to. First of all, the corporate has nothing to do with giving out a loaner car. Then the service adviser tells me he doesn't want to be in the middle of it. What kind of response is that? I did not want to deal with it at that hour, hence asked for my car back for the weekend since it would just sit at their shop anyway. They gave the car back and asked me to take it back the following week when the parts arrive. Again, next week arrived but no one called to let me know that the parts came; I had to call again to inquire and make an appointment. This time I was promised for the work to be done on the same day since they had already done the diagnosis, and couldn't give me a loaner (for the second time). So, I believed his words and took the car in at 7 am. As promised, I was told that the car would be done by 3.30 pm. 4 o'clock came, no call, no update. When I called to see what was going on, they guy tells me the car isn't ready and that I should wait for his call. If someone promises you the car by 3.30, I think it is pretty fair to say that I should've gotten a call before or around that time to let me know that they wouldn't be able to keep the promised time. Instead the guy starts shouting at me, and tells me "the car is not ready, what you gonna do?" Is this a professional business or what? I have never experienced such horrible customer service and intimation by any customer service centered business before. I truly hope I never have to go back to this establishment ever again. More

Friendly, high energy salesperson. I had a great experience with my salesperson, Andrew Lee. He was kind, attentive and helpful. He delivered my previous car to another dealership which I had a great experience with my salesperson, Andrew Lee. He was kind, attentive and helpful. He delivered my previous car to another dealership which was very helpful. More

stress free Me and my husband came to this dealership not expecting anything extraordinary... boy was I wrong! Andrew Lee the sales staff who assisted us was so p Me and my husband came to this dealership not expecting anything extraordinary... boy was I wrong! Andrew Lee the sales staff who assisted us was so professional in the true sense of the word. Over all a very stress free car buying experience. They definitely hold their name , star! A 5 star for excellence! More

Excellent Buying Experience After a bad experience with a local Hyundai dealer, I was referred to Star Hyundai in Bayside Queens and was more than pleased with my experience! The After a bad experience with a local Hyundai dealer, I was referred to Star Hyundai in Bayside Queens and was more than pleased with my experience! The general manager Zack and sales person Roy went above and beyond to make my shopping experience smooth. They not only got me the specific car that I wanted but delivered it very quickly. Roy thoroughly went over all the details of the car. He was very knowlegdable and provided very useful information that helped me adapt to all the new and fascinating features of the car. The finance manager was delightful and made the process very easy and simple. Even though the showroom isnt large as most, they carry a large variety of cars and provide excellent service. Well worth the trip if your looking for a new vehicle. Thank You Star Hyundai!! More

Overall great experience Overall, I was very pleased with my experience at Star Hyundai. The salesman was extremely cooperative, and he even helped me save money whenever poss Overall, I was very pleased with my experience at Star Hyundai. The salesman was extremely cooperative, and he even helped me save money whenever possible. I would definitely recommend this dealership to all Hyundai car-buyers. More

Fantastic! Andrew Lee is a great salesman, makes you feel like family and is extremely professional. I will definitely be contacting him with my next vehicle and Andrew Lee is a great salesman, makes you feel like family and is extremely professional. I will definitely be contacting him with my next vehicle and will be recommend anyone who is in the market for a car to speak with him! More