Star Ford Lincoln

Thank you! I came in without an appointment And Michael took care of all the necessary concerns I had with replacing parts that I needed and made time for an oil I came in without an appointment And Michael took care of all the necessary concerns I had with replacing parts that I needed and made time for an oil change even though they were very busy. More

Came in with questions I was unsure about why my car wasnt starting properly. my associate answered and fixed the questions I had. Truly appreciate his work ethic and atti I was unsure about why my car wasnt starting properly. my associate answered and fixed the questions I had. Truly appreciate his work ethic and attitude . More

An honest dealership After having some bad experiences with car dealers, sharing those on Yelp, I was very happy with my experience leasing a 2019 Continental with Star. After having some bad experiences with car dealers, sharing those on Yelp, I was very happy with my experience leasing a 2019 Continental with Star. Moe quoted me by email and honored his quotation. No bait and switch. Sasha was very knowledgeable and friendly. It was like leasing from old friends. Highly recommended. More

Great Service I have Mountaineer and ha’ve been using this service center for years. They’re always courteous, always helpful, and always solid work. Obviously chea I have Mountaineer and ha’ve been using this service center for years. They’re always courteous, always helpful, and always solid work. Obviously cheaper would be better but apart from that, no complaints. More

Quick service no hassles, great customer service A quick, easy servicing experience. Seta Alexanian always goes above and beyond to take care of me, and has excellent communication for the duration t A quick, easy servicing experience. Seta Alexanian always goes above and beyond to take care of me, and has excellent communication for the duration that my car is at the dealer. More

A little work to be done I am truly on the fence with Star Ford. I bought the maintenance plan with my lease so I have come here for service I think 4 times. Each time it’s ha I am truly on the fence with Star Ford. I bought the maintenance plan with my lease so I have come here for service I think 4 times. Each time it’s had gotten a little better but I always make an appointment and then wait for at least a 1/2 hour after my appointment to be seen. No one says “we will be right with you” or really acknowledges you until it’s your turn. Maybe they are just swamped and don’t have the time. Once it’s my turn the staff is always nice to me and seem very knowledgeable. When I was sold the car they told me that they wash the car every time you get a service, but that is not true. They also told me that my maintenance plan was for the entirety of my lease but that was not true either. I never have to pay (or so I thought) so when they told me my car was ready, I got in and drove off. About 1hr later I got 2 voicemails telling me I had an outstanding balance and to call back to pay it. I called back and they told me that my plan had been canceled as of May. I asked to speak to a manager and they sent me to the finance person. I left a message and did not hear back from him, but I got al least 3-5 more calls from different ppl asking me to pay the balance. Each time I told them I was waiting to talk with the finance person and they would send me over, and I got his voicemail. The last person I talked to told me the finance person had left and I would hear from him on Monday (this was a Saturday). On Monday I received a call in the afternoon from someone (not the finance person) asking me how I was going to pay for my outstanding balance. I again told him I was waiting to hear back from finance and he transferred me and I left another voicemail. He did call me back (Mr Camacho); he listened to me and was very apologetic and understanding but said I needed to talk with the service manager. He said he would call me within the hour. Never heard from him. The next day the service manager called me (Manny) and asked me how I was going to pay for my outstanding balance. I almost lost my mind! I literally talked to 7 people at that place and it just seems to me that no one is communicating at this place. He told me that my plan expired and apologized. I was so frustrated at this point that I was rude and mean and seriously lost it (I’ll admit that I am ashamed for unleashing on him). He told me he would pay for it and I said thank you and hung up. Once I calmed down I did call back and left a message apologizing for my behavior and thanked him again for clearing the charge. I think this place is getting better and it seems there are some new people (or new from 3yrs ago when I leased the car). I am willing to give this place another shot and will probably lease again from the in a few months when my lease is up. I think they are trying and they are nice, just need to get it together in the communication department. More

Seta is AWESOME!!! I have had bad experiences in the past at this dealer, but now, working with Seta Alexanian, I could not be happier. She is AMAZING and makes the proc I have had bad experiences in the past at this dealer, but now, working with Seta Alexanian, I could not be happier. She is AMAZING and makes the process so easy / enjoyable. She is a GEM! Looking forward to my next service so I can work with her again. More

Service manager Seta is the greatest service manager! Took my car in for brake pad replacement, and Seta was very helpful and informative on the aspect of the repair. And she was very prompt on the statu Took my car in for brake pad replacement, and Seta was very helpful and informative on the aspect of the repair. And she was very prompt on the status update of the car. A great service manager. More

Thankful Angela from internet sales helped me out and she did an amazing job at getting the deal I wanted and the car I wanted. I told her my previous buying e Angela from internet sales helped me out and she did an amazing job at getting the deal I wanted and the car I wanted. I told her my previous buying experience with other dealerships had not been great and she listened to my concerns and helped me find the car I have in my driveway now. Thank you. :) Freddy from finance department was very helpful in explaining the maintenance and explaining the full breakdown of costs. More

Fast and furious :) I was told at first that there was only one guy for oil change, but my car will be serviced. I actually waited in the cool waiting area and in less th I was told at first that there was only one guy for oil change, but my car will be serviced. I actually waited in the cool waiting area and in less than an hour it was all over. Thank you. More