Star Chrysler Jeep Dodge Ram - Service Center

Lack of understanding I came in to get a tire pressure sensor replace & it cost $259 after they replaced it the tire sensor light stay on so i had to come back the followin I came in to get a tire pressure sensor replace & it cost $259 after they replaced it the tire sensor light stay on so i had to come back the following week to find out why the light was still on. Then was told once you replace one of these sensors the others would need to be replaced so I could have just went to pepboys or any mechanic shop for half the price. The reason I went to the manufacture dealership is because I figured they would be able to program it right so I would not see the light on after replace it...they should have better understanding when it comes to these things like knowing that once I replace one more than likely the others would need to be replaced... More

Very short and sweet As soon as I arrived I was taken care off wasn’t a long wait at all and I also received a complimentary car wash to put the cherry on top . Will be re As soon as I arrived I was taken care off wasn’t a long wait at all and I also received a complimentary car wash to put the cherry on top . Will be returning for service soon More

Necessary Services For the first time I was #1 in line for service. I went in and toll the the representative what I need and what I would like them to do. Oil change an For the first time I was #1 in line for service. I went in and toll the the representative what I need and what I would like them to do. Oil change and ties rotation check and see if anything else is needed. More

Bad mechanical work No communication and long wait period also well as added fees..and the quality of work poor. They fix one thing and mess up another. No communication and long wait period also well as added fees..and the quality of work poor. They fix one thing and mess up another. More

Car inspection On was there for an inspection and Observed the mechanic removing rear light panel taking out. which it was working perfectly and watched him removing On was there for an inspection and Observed the mechanic removing rear light panel taking out. which it was working perfectly and watched him removing the panel without cause, then call my name to show me but I’ve already seen him and denies and tells me I’ve failed inspection due to a light bulb. I’m so surprise that Jeep and Chrysler have him as a qualified mechanic technician to be such a rude individual that I’ve prove that what he did was wrongfully in denial to pretend to a customer that he done nothing. Following step is the PSC if this continues. More

STARR SERVICE This was the first time I brought my Fiat to Starr for service. My service advisor, LOU, was very helpful and attentive to my needs. The technicians d This was the first time I brought my Fiat to Starr for service. My service advisor, LOU, was very helpful and attentive to my needs. The technicians did a great job taking care of my car. Everyone at Starr is very professional and courteous. More

Service was timely, professional and expertly Done. Very ple The service on my Jeep campus was just what my car needed. On vacation and was available for the timely upkeep. They took my request and scheduled me The service on my Jeep campus was just what my car needed. On vacation and was available for the timely upkeep. They took my request and scheduled me right away. Great crew. More

Lousey and unprofessional service Went there for a recall. Was told they would have the part on my appointment date. Asked if they had the part when I checked in Lou said yes. Sat ther Went there for a recall. Was told they would have the part on my appointment date. Asked if they had the part when I checked in Lou said yes. Sat there for 2 hours given my paperwork. I was out the door and noticed on my paperwork ( will call customer when part comes in). I went back in and asked Lou was my recall done he said no we have to order the part. I said you told me you had the part he said "What do you want me to do? The mechanic went to get the part and it wasn't there." That was it I was basically sh-t out of luck. Called and left 2 messages for Victor the service manager to discuss this and he never called me back.How would you interpret that service? More

Slow service It could have been better experience. Needs more faster service and better customer friendly service. Terry was friendly and helpful. Cashier ladies w It could have been better experience. Needs more faster service and better customer friendly service. Terry was friendly and helpful. Cashier ladies were not pleasant needs better friendly trained staff. More

Customer service was welcoming From the gentlemen that surveyed the car at the entry point to the service cashier Terry, I felt like customer who was appreciated. Both were welcomin From the gentlemen that surveyed the car at the entry point to the service cashier Terry, I felt like customer who was appreciated. Both were welcoming and professional More