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Star Chrysler Jeep Dodge Ram - Service Center

Queens Village, NY

4.4
1,097 Reviews

1,097 Reviews of Star Chrysler Jeep Dodge Ram - Service Center

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January 04, 2020

Understanding & provide exceptional customer service. Angela Tomlinson in service was amazing. She provided me with many options to my solution. She provided me with the time of the entire process & any t More

by AndreD917
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angela Tomlinson
Jan 27, 2020 -

Star Chrysler Jeep Dodge Ram responded

Andre - thank you so much for the kind words. We appreciate it and look forward to working with you again in the future.

January 04, 2020

Rude slow service!! The employees are rude and lazy!! Very slow service! My vehicle is still broken! My warranty is paying for it but I’m hesitating to bring it back beca More

by ANGELO.MESSINA24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
The entire experience from the people at the front desk and the mechanics and the mechanics pick and choose work
Jan 27, 2020 -

Star Chrysler Jeep Dodge Ram responded

We apologize that your experience at Star Chrysler-Dodge-Jeep-Ram was anything less than satisfactory. Please contact the dealership at your earliest convenience so that we can discuss this matter further and hopefully resolve the issue. Thank you. (844)291-4802

January 03, 2020

Great Faster service than usual and explained all services to me Lou was great and friendly I have purchased 2 vehicles from this dealer and no complaints More

by DAVILA829
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leon Rai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lou
Jan 27, 2020 -

Star Chrysler Jeep Dodge Ram responded

Thank you for the kind words. We appreciate it and look forward to working with you again in the future.

January 03, 2020

Great Experience! Hello, my apologies, I submitted a review a short while ago and in error pressed the incorrect buttons. The service I received was awesome!! Leon and More

by debrasdls
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leon Rai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2020 -

Star Chrysler Jeep Dodge Ram responded

Thank you for your kind words. We hope you enjoy your new Cherokee and look forward to working with you again in the future.

January 01, 2020

Very good Service I’ve been coming to this service center for 5 years and they have always treated me with great service . The next time I buy another car it will be he More

by AHERNANDEZ2688
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor and there is a new service rep young lady
Jan 27, 2020 -

Star Chrysler Jeep Dodge Ram responded

Thanks for the wonderful review! We appreciate your loyalty and hope to see you again soon.

December 31, 2019

Vehicle service Very pleasant environment, considering you may have to spend to fix your vehicle. Very fast and courteous staff..... Yes. I would recommend Starr for More

by DMARIEJONES89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Front desk/staff to tag your vehicle in.
December 28, 2019

Service It is a good maintenance service to the car using original parts and the work done is professional. What I don't like is that it takes too long to wa More

by LIZQUIERDO
Recommend Dealer
Yes
Employees Worked With
I don't know the names of the mechanics who worked in my car.
Jan 27, 2020 -

Star Chrysler Jeep Dodge Ram responded

Thank you for your patience and your kind words! We hope we can continue to work together in the future.

December 27, 2019

Bad service Didn’t fix the issues after second time They didn’t even check the problem they just reset the check engine and release the car More

by Yosi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Do t remember the name
Jan 27, 2020 -

Star Chrysler Jeep Dodge Ram responded

We apologize that your experience at Star Chrysler-Dodge-Jeep-Ram was anything less than satisfactory. Please contact the dealership at your earliest convenience so that we can discuss this matter further and hopefully resolve the issue. Thank you. (844)291-4802

December 25, 2019

Great service The service was great! There was a very nice comfortable waiting area and we didn’t have to wait too long. We did a simple oil change, so maybe that’s More

by FEDORACOX58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Arevalo, Rob Caballero
Jan 27, 2020 -

Star Chrysler Jeep Dodge Ram responded

Thank you so much for the kind words. We appreciate it and look forward to working with you again in the future.

December 23, 2019

The couldn’t fix my Durango I droooed off my Dodge Durango and they couldn’t figure out how to fix it and I still got charged the 139 fee for plugging in the car More

by Cwalters763
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
everybody was respectful I just didn’t get my truck fixed
Jan 27, 2020 -

Star Chrysler Jeep Dodge Ram responded

We apologize that your experience at Star Chrysler-Dodge-Jeep-Ram was anything less than satisfactory. Please contact the dealership at your earliest convenience so that we can discuss this matter further and hopefully resolve the issue. Thank you. (844)291-4802

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