Star Chrysler Jeep Dodge Ram - Service Center

Cruiser Owner I love my car very much. I want to have nothing but the best service for my car. Star Chrylser in Queens Village is the best. Their customer servic I love my car very much. I want to have nothing but the best service for my car. Star Chrylser in Queens Village is the best. Their customer service is excellent; repair service is great. I have never once in 5 years had experience any bad service or repair. The staff their treat you like family. Terry is my favorite. I take my car no other place but Star Chysler. More

service My experience at star Chrysler was great. I have been a customer for 4 years and I get the best service when u go there. They are fast, friendly and r My experience at star Chrysler was great. I have been a customer for 4 years and I get the best service when u go there. They are fast, friendly and reliable. More

Horrible service. Stay away from here!!! Horrible service, came in over 5 time with my 2014 jeep cherokee. Ive been hearing a rattling sound coming from my brake pads. They kept saying they c Horrible service, came in over 5 time with my 2014 jeep cherokee. Ive been hearing a rattling sound coming from my brake pads. They kept saying they couldn't find anything and the. I took the car to my own mechanic where my mechanic said the brake clips need to be changed and are loose. So i went back and came in at 7am. I was told it would take two hours after i explained what was the problem again and after the 3 hours my car hasn't been touched or worked on. So ive been sitting in the waiting room for over 3 hours now while my car still sitting outside. This place is a joke. More

Oil Change Nice Surprise I took my 14 Grand Cherokee for an oil change this morning. No appointment, and first visit to this dealer. Darryl at the desk was great, checking on I took my 14 Grand Cherokee for an oil change this morning. No appointment, and first visit to this dealer. Darryl at the desk was great, checking on recalls issued. He was very friendly and professional. While I waited for my car I also noticed a great rapport among the staff, which is a good sign of a well run establishment. Car was ready fast, and I was given the coupon price of 29.95 for the change even though I did not have coupon. Some reviews on here are as expected. If you're under water on your trade, or have a poor credit score, no one will make you happy. I will definitely be back, and recommend Star to friends. More

Summer vacation almost ruined We were on our way to the airport in our family 2007 Town & country when then engine temp went beyond "H". My husband pulled over on the parkway, and We were on our way to the airport in our family 2007 Town & country when then engine temp went beyond "H". My husband pulled over on the parkway, and OMG what are we going to do? We called Star Chrysler and Tony calmed us down. Tony walked my husband thru a couple steps to see if we could drive it further or if we needed it towed. We explained to Tony that we had a flight to catch and kids were with us in the car. We weren't far from the repair shop and we drove it there. Upon our arrival Tony greeted us at service drive, I guess recognizing the black minivan as if he need us forever. Within 20 minutes tony had us and our kids and 6 basis of luggage on the way to flight at laguardia airport. We made it. Thank God! The kids would of soo disappointed. We had an awesome trip in Colorado! While we were there Tony called to tell what was wrong. Coolant fan he said if you need to know. We agreed to the repair And told him when we returning. All I can say is WOW an great job! If you are in need, go to Star!!!!! A big thank you to all the staff at star Chrysler More

I brought my car to Star Chrysler for repairs on 2/20/12 for a brake switch and a heated seat element. It took an unreasonable 2 1/2 weeks for my car to be repaired and on 3/7/12 when I arrived to pick it u for a brake switch and a heated seat element. It took an unreasonable 2 1/2 weeks for my car to be repaired and on 3/7/12 when I arrived to pick it up, I found my car appallingly damaged. I found a dent on the passenger door, my leather seat was damaged (font and back), the back of the seat looked as if it was dragged along concrete and the molding and/or sill where the carpet ends on the driver’s side was terribly damaged as well. When I brought these damages to the attention of the service advisor Anthony Garone, his response to my disappointment was "Things happen". I then refused to take my car in this condition and insisted on all damaged parts be replaced. As of today 3/13/12 my car is still at Star Chrysler. Anthony Garrone then informed me to speak to the service manger the following day and the service manager Steve Alucino was very arrogant, disrespectful and denied any wrong doing. I insisted all parts that were damaged by their technician be replaced he refused to do so. If I would have been aware that this company had a rating of "F" by the Better Business Bureau as well as many other online complaints regarding the damages they have done, I never would have brought my car there for service. My Chrysler Crossfire was in pristine condition inside and out when I left it at Star Chrysler (no scratches or dents on the outside and the inside looked brand new. I only have a little over 8,000 miles on my car. The service advisor also noted this on my estimate of repairs and/or claim check which I have in my possession. I remain in disbelief that they could attempt to return my car in the condition it was. I also tried to contact the owner, John Kovakis and left numerous messages over a week’s time and he never returned my calls. I am very offended, displeased and saddened that they can get away with doing such horrible things and think its ok. What about my rights? Where is my protection? Aren't there laws in place for a business that destroys your property and refuses to fix it? My vehicle is very costly to repair since it consists of Mercedes Benz parts. The damages to my car by Star Chrysler amounts to well over $2,000.00 and they should be responsible for it and I should be compensated. I will be taking my car to another service center for the exact cost of repairs. Also please know that I am now frightened to drive my car given that I unaware of what other damage they have done since the technician is obviously incompetent. More