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Star Chrysler Jeep Dodge Ram - Service Center

Queens Village, NY

4.4
1,096 Reviews

1,096 Reviews of Star Chrysler Jeep Dodge Ram - Service Center

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October 13, 2018

Service my 2013 dodge Durango Great job service in my dodge Durango I will come next time my vehicle need to be service or something else you guys did a great job More

by TONY624212
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick
Dec 04, 2018 -

Star Chrysler Jeep Dodge Ram responded

Thank you for the 5 star rating! We appreciate that you took the time to leave us a positive review.

October 03, 2018

Day wasted I spent over 4 hrs for a replacement key and they still did not fulfill my order properly. I asked for a replacement remote key and a blade and they j More

by CARLANALEORENEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t know any names
Oct 25, 2018 -

Star Chrysler Jeep Dodge Ram responded

CARLANALEORENEE, I am so sorry to hear that you feel that you had to waste your time, please feel free to give me or our service manager a call, I will do my best to ensure that we can make you happy and maintain our relationship. I would love to meet you. So the next time you're in our service department, please ask for me so that I can do something special for you on your next service visit. Rick GM

October 01, 2018

Warranty work not covered Dealer not willing to cover defective clutch. Made to pay $2000 for a vehicle purchased in Jan 2018. Clutch failed after only 7 months of ownership. More

by CDL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Teri Hynes
Oct 02, 2018 -

Star Chrysler Jeep Dodge Ram responded

We apologize that you had a terrible experience with our service department and you’re disappointed. We never wish to leave our clients unsatisfied with our services. While we do appreciate the feedback, we realize that your time is valuable and would like to extend our regret. Feel free to reach out to us so that we can fix any issues and guarantee that other customers do not share the same experience. Star CJDR 844-420-5473

September 30, 2018

Too long of wait Three hours waiting for an oil change is way too long and the email cupon was useless my car didn’t qualify service must improve More

by APETTWAY3763
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darryl Sutton
Oct 02, 2018 -

Star Chrysler Jeep Dodge Ram responded

We are so sorry to hear your experience with us didn't go so well. We do appreciate your feedback as we do try to improve our services. Star CJDR 844-420-5473

September 28, 2018

Drive shaft Was leased a vehicle with a rusty driveshaft . Cause was service rust due to water says the service department. However no other parts are rusted. So More

by RECNYC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mino Park
Oct 02, 2018 -

Star Chrysler Jeep Dodge Ram responded

We are truly sorry about your terrible experience with us at Star CJDR. It is not our intention to mislead any customer of ours. Customer Service is our priority so we appreciate your feedback as we do try to improve our services. If there is anything we could do to make things right, please contact us! Star CJDR 844-420-5473

September 23, 2018

Horrible They take to long to fix problems then same problems occur they never have loaner cars the sales people lie to you just a horrible dealership More

by c.clarke516
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Terrasa
Oct 02, 2018 -

Star Chrysler Jeep Dodge Ram responded

Thank you for taking the time to leave us a review. We value our customer service so we appreciate your feedback as we always leave room for improvement. If you have any other questions or concerns, give us a call! Star CJDR 844-420-5473

September 16, 2018

Oil Change I’ve been a customer of Star Jeep for over 10 years and I’ve always had the best service. Darryl is the best. He does everything to take care and sati More

by RNICOLEV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus Moise
Oct 02, 2018 -

Star Chrysler Jeep Dodge Ram responded

Thank you for taking the time to leave us a positive review! Our Service Department strives to do a great job at helping customers with their cars! We appreciate you noticing that and sharing your experience! If there is anything else we can help you with don't hesitate to let us know. Star CJDR 844-420-5473

September 15, 2018

Worse Customer Service Do a better research when you are looking for a dealer for service your vehicle, they amount of car the schedule a day is more than they can handle More

by CASTILLO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Pat
Oct 02, 2018 -

Star Chrysler Jeep Dodge Ram responded

I could assure you this was not our intentions. This is most definitely not how any of our customers should be treated. If you would like to discuss this matter further, please let us know! Hope to hear from you soon. Star CJDR 844-420-5473

September 15, 2018

Thanks for the good service Terreca has always been very helpful, professional honest and friendly. Star service always finds out what is wrong with my vehicle and perform the ap More

by OMM99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terreca
Oct 02, 2018 -

Star Chrysler Jeep Dodge Ram responded

Thanks for the outstanding review! We are very happy that we completed your service quickly. We understand that servicing your car takes valuable time out of your day and we never want to waste our customers' time. We are very happy to hear that your service was completed in a timely manner and we look forward to servicing you again. Star CJDR 844-420-5473

September 14, 2018

A place you can trust They were professional, patient accommodating. They gave me the time to solve the issue with the warranty Company. I would go back again to service my More

by CARL.ROBINSON98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darryl C Sutton
Oct 02, 2018 -

Star Chrysler Jeep Dodge Ram responded

Thank you for your feedback! We are pleased to hear how well you enjoyed yourself. Our staff does a brilliant job at taking care of our customers. Let us know if we may be of further assistance. Star CJDR 844-420-5473

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