Star Chrysler Jeep Dodge Ram - Service Center

Great! Considering its a car dealer and they have to deal with a lot of different customers and many different issues that they bring in, my customer care pe Considering its a car dealer and they have to deal with a lot of different customers and many different issues that they bring in, my customer care person Terry was awesome. She told me every thing I needed to know, she looked up information for me and was spot on with the time that it was going to take to fix the issue I was having with my Jeep. Thanks!!! More

Complete horrible service! The van suddenly it starting having problems to crank, I was just gonna sit there trying and after 5 minutes or so it would start. I change the batter The van suddenly it starting having problems to crank, I was just gonna sit there trying and after 5 minutes or so it would start. I change the battery, the starter and have the alternator cechek it was good! Then I did some research and came up that the car had a recall for the cpm can cause all this problems. I took it to this awful dealer, from day one everyone was mean outside recievind the car, a lady at the front counter and the Patrick Thomas who happened to be the man helping me. That day they had like 20 cars maybe to work on, the line extended all the way out to the street. Patrick told me to leave the car cause it was gonna take at least 4 hour for them to get to my car, plus whatever more time to work on it. Surprise 1 hour and 25 minutes later he calls and told me the car was ready. I was happy, however 2-3 days later same problem came back. I call the dealer and they gave me an appointment for within 2 weeks....final I brought it today a November 28, 2018 just to be received by the same mean loud mouth Patrick Thomas....he didn't even want to talk a about the recall from to weeks ago. He went and told me thats over its has nothing to do with the way the car cranks. Leave the car well do a diagnose ( $120) and then well let you know what the problem is. So meaning....I dont think they fix the problem with the recall ....since that has to be free of charge .....and now he wants to charge 120 for diagnose and if they do the job will be another 120 pero hour plus parts....really Patrick Thomas.....that is why I dont like to bring my cars to the dealers....this time o did because of the recall.....but dealer mechanic shops are a ripoff and with people like Patrick Thomas and the other mean lady at the counter I will never recomend this place to any car owner .... More

SERVICE OIL CHANGE AND INSPECTION GREAT SERVICE AT THE CHECK IN DESK PICK UP AND DROP OFF OF MY JEEP WAS PROFESSIONAL HIGHLY RECOMMENDED WILL BE BACK OIL CHANGE AND INSPECTION GREAT SERVICE AT THE CHECK IN DESK PICK UP AND DROP OFF OF MY JEEP WAS PROFESSIONAL HIGHLY RECOMMENDED WILL BE BACK More

New Car Battery Issue I had recently purchased a new Grand Cherokee from a different dealership far from my home. Turns out it came with a bad battery. When I called Star t I had recently purchased a new Grand Cherokee from a different dealership far from my home. Turns out it came with a bad battery. When I called Star they welcomed me to come right in and help xxxxx the issue. Even with my tight work schedule they were able to help me out and get me back on the road as soon as possible. Excellent customer service and the car has been perfect with the new battery! More

Was skeptical when I came in but after interacting with staff was overwhelmed and happy with how soon car was fixed Teresa was great. Very friendly and informative when I came in but after interacting with staff was overwhelmed and happy with how soon car was fixed Teresa was great. Very friendly and informative. They seem like a family at this location because they knew customers when they came in. Would recommend this place in future More

Big inconvenience Checked vehicle in midday for a oil change and waited 3 hours with no explanation for why it took so long. I would never go back to have a service don Checked vehicle in midday for a oil change and waited 3 hours with no explanation for why it took so long. I would never go back to have a service done More

Great service Terry was amazing. She was able to get my car fixed the same day when other dealerships would not even see me for 2 months out! Amazing. Thanks terry! Terry was amazing. She was able to get my car fixed the same day when other dealerships would not even see me for 2 months out! Amazing. Thanks terry! More

Friendly reception staff, but I went to the service center as my check engine light had turned on. The reception staff Teresa was really friendly and nice. I got a quote later the I went to the service center as my check engine light had turned on. The reception staff Teresa was really friendly and nice. I got a quote later the same day for repairs, however, the prices were high so I decided to pick my car without getting the servicing done. To my surprise, the mechanical staff had cleared the check engine issue code so that I cannot get it fixed in another shop. I thought that was really unethical. Why would they remove the error code when they did not fix the issue? More

Service Dept I always get great service from the service dept here. The advisors (Patrick, Theresa & Darryl) & workers are great & help you with any problem that y I always get great service from the service dept here. The advisors (Patrick, Theresa & Darryl) & workers are great & help you with any problem that you may have with your car. The only complaint that I have is there is a worker named Shundra that works there. She was very rude & obnoxious when I called to check on the status of my car. Anyone answering the phones should have better customer service skills & actually know what they're talking about when it comes to the service dept. More

Great Helpful staff, nice people!, Let me wait for my car. Very pleased with their work. No charges, fully covered. Would recommend them to any one Helpful staff, nice people!, Let me wait for my car. Very pleased with their work. No charges, fully covered. Would recommend them to any one More