Star Chrysler Jeep Dodge Ram - Service Center

Never did fix problem Had steering noise. I still have noise after they fix it. Also when i first came. Service claim there was no noise. I had to come back. Th Had steering noise. I still have noise after they fix it. Also when i first came. Service claim there was no noise. I had to come back. This process has taken about. 3 weeks More

If this dealership is your only option then. My first experience with this dealership was back in November 2016. I came in one evening and spoke to a salesperson about a Fiat 500L, manual shift i My first experience with this dealership was back in November 2016. I came in one evening and spoke to a salesperson about a Fiat 500L, manual shift in white. The salesman tried to offer me a showroom model automatic transmission Fiat 500L or 500X in yellow, and I was not interested in the least. He then took my information and said he would search their inventory to find my car. I waited 2 weeks and never heard back so I then went to Fiat of Manhattan, and the salesman found my car the same day and took my deposit. My car arrived within 5 days. Since then I have been very pleased using Fiat of Manhattan as my go-to for service. Turning to clock ahead to this past week I needed to get my Fiat inspected and as time was running out I decided to go to Star to get my inspection. My first impression was nobody coming outside to tag my car in, a very dirty, cluttered customer waiting room, burnt coffee, and a lot of unsatisfied customers waiting on their vehicles, some who had been there since 7am (I arrived at 11:30am). A few of the customers were angry as the price given them for whatever service their automobiles needed was not what they were being charged once work was complete. Then and there I decided to never use this dealership again. Luckily, I dodged a bullet on buying my car from Star. More

too much time I had to wait more than 6 hours just to get a diagnostic for tire sensor light on, and they said is 2 more hours to change the sensor...... I can't s I had to wait more than 6 hours just to get a diagnostic for tire sensor light on, and they said is 2 more hours to change the sensor...... I can't spend all whole day over there More

Airbag light on for over a month The people at Star Service seem great and are very friendly but when my airbag light came on and I brought it in for repair it just took too long. The The people at Star Service seem great and are very friendly but when my airbag light came on and I brought it in for repair it just took too long. The first time I brought my Jeep in the truck was there for a few days and the wrong part was ordered so I ended up driving the truck with the light on until they were able to get the right part. After they got the part in I dropped the truck off and they didn't do repair right away because "my mechanic" wasn't in that day. They attempted repair and said they was some other issue and they needed to trace the electrical problem. They were unable to do so on this trip. I drove the truck with the airbag light on again. I was told they would call me when they had a loaner available so I could drop the truck for as long as was needed to repair it. Next week they call to bring in the truck. No loaner available. I wasn't surprised. I had bought an old used car to drive around assuming they would not have a loaner for me. I dropped the truck for repair and it took almost a week for them to track down and fix the issue. On the sales side I originally worked with Mino who steered us from the 2018 Compass we wanted to buy to a 2019 Cherokee we didn't really want by stating he "can not lease us" that truck. A few weeks later I received a lease offer from them for that exact truck. When I went to the dealer to confront them about this they stated if I was to have gotten that lease deal I would have not saved that much money and I got a better truck for not much more. In my mind more is more and I ended up with a better truck I don't want compared to maybe a less valuable truck that I did want. I will never buy here again. This is the second vehicle I obtained from them and I will not return to them. We went in the door asking for a Fiat 500x were told to look at the Jeeps in the showroom because they no longer had Fiat (which they told us that Fiat was dicontinuing import in to the US) and when we found a Jeep in the showroom that we liked were told we couldn't lease it and were put in to a different truck. It felt like getting fleeced twice and I'm way too nice to have just walked out which I should have done as soon as I was told they didn't have the truck I wanted. I thank them for teaching me this valuable lesson in sales. Never listen to a word a dealer says to you. Tell them what you want and if they don't say okay walk away. More

Experience was good Great service and fast. I would definitely visit again. Went in for starter and it replaced with a new one promptly and running just fine keep up the Great service and fast. I would definitely visit again. Went in for starter and it replaced with a new one promptly and running just fine keep up the good work!! More

great service! very nice people, from the parking to the front desk, personal and professional service they find the problem and took care of it in no time! will very nice people, from the parking to the front desk, personal and professional service they find the problem and took care of it in no time! will come back again. More

Continue to bait you after the sale...? I bough my car from this Star dealership. The car itself is great, my final cost could have been cheaper since I had a discount off of the manufacture I bough my car from this Star dealership. The car itself is great, my final cost could have been cheaper since I had a discount off of the manufacturers price but it is what it is. Since 2013 when I purchase my brand new car, I have gone to Star for service. At my second oil change, I informed that I an issue with the brakes which were making a squeaking noise and it felt and sound a little rough at times. I was told at time they would look at it, which it seems they did since the reply was that they are OE parts so they are going to squeak but they are good! Ok cool, I work with OE part company so I have faith...However my next visit, same complaint and told they were fine, a few months after brake light starts to come on momentarily when stopped at a light or something then disappear when drive. I had take my car in for service because of the throttle again at that time mentioned brake light, comment was no problem. Now each time I was under warranty, now just a month ago my brake light comes on and low and behold the roughness I felt and heard was now a loud grinding noise. I'm no car expert but surely knew there was something wrong with my brakes. Makes me wonder if they actually checked them or if the person didn't know what they were doing. Not mention that I failed inspection because of my during my last inspection at one of large retail places and when I went to Star they passed me and did not mention tires. Now at present with the brake issue, low and behold I need FOUR NEW TIRES because my tires have no stop...???? More

Thank you for your service on my Jeep, runs and drives beautifully now, Big hug to Service Advisor Teresa Hynes & Service Mechanic,Thank you again 👍🏼 for your service on my Jeep, runs and drives beautifully now, Big hug to Service Advisor Teresa Hynes & Service Mechanic,Thank you again 👍🏼 More

Great Customer Service !!! Great Customer Service. Went to put in new door panels for my 2016 Chrysler 300S and from beginning to end it was a great experience. Great Customer Service. Went to put in new door panels for my 2016 Chrysler 300S and from beginning to end it was a great experience. More

Terry was helpful I had my van fixed there. It took a little while because it was understaffed but Terry was very helpful. She got he job done. I had my van fixed there. It took a little while because it was understaffed but Terry was very helpful. She got he job done. More