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Star Buick GMC
Easton, PA
1,403 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,403 reviews
May 12, 2012
My experience doing business with Star has been an absolutely uplifting one, from the owner,service manager,service advisor,parts,office personel,technicians,and last but not least,representatives on absolutely uplifting one, from the owner,service manager,service advisor,parts,office personel,technicians,and last but not least,representatives on the sales floor,all of whom I have come in contact with at one time or other,have demonstrated to me a high level of professionalism and personability,rare,and sadly,dying comodities in todays business comunities.Mr Landis,you and your team are an invaluable asset to GM and are the reason why I will always remain a happy and loyal customer. Keep up the good work. More
by suprenchg
Employees Worked With
Doug Roat
May 11, 2012
Star "had" a 2011 Enclave, Mocha with DVD player and 24k miles listed for $33,581 that I was interested in buying. I communicated via live chat on Wed 5/2/2012 about driving 4 hours from Nor player and 24k miles listed for $33,581 that I was interested in buying. I communicated via live chat on Wed 5/2/2012 about driving 4 hours from Northern Virginia to Central PA to buy the car on a Saturday, 5/5/2012 and set the appointment for 2 pm. Continued live chat with questions about the Enclave on Wed & Thurs and indicated I may make the trip on Friday morning, 5/4/2012 instead. Live Chatter said if I was going to be there on Friday morning to call her so she could let the salesmen on the floor know this was an internet sale. Live chatter started asking if I was interested in only the Enclave, or was I interested in an Arcadia. I told her NO, only the Mocha Enclave. While we were both still online on Thursday afternoon I asked, "Is the Mocha Enclave still available?"......no response, then sign-off. At 6:53 PM Thursday Chatter sent e-mail and told me to bring a copy of that e-mail to show sales people it was an internet price....So at 4:30 am I left NOVA for PA....and after 4.5 hours I arrived at Star to be told there was already a "deal" on the car, but it might not go through, and would I be interested in a White Enclave. No. Talked to another sales person, would I be interested in a Denali? No. The Mgr, Joe, said the deal for the Mocha Enclave might not close for 3 days and he'd call back. No call. I called on Thursday and was told the deal was done and the buyer was going to pick up on Sat. Today is Friday, and I now see the car is once again listed on Cars.com and the Star Website, but for $36,581. You tell me, does this car exist? Or did they realize they could make an additional $3,000? I never received a single call or e-mail from the internet salesperson(chatter) Sophia...and only received a half-hearted apology from Joe. I took off and entire day of work, drove 450 miles and wasted 10 hours of my life for what can only be called "suspect" sales tactics. If you look at the tenure of the sales staff it might give some insight into their business practices....only 10% of staff have more than 1 year at Star. I'm thankful I didn't buy the car from them because I can only imagine what the after purchase care of the customer might be, especially being 4 hours away. If you choose to purchase a car from Star, be very careful because you can see their tactics are not exactly honest. More
by gss317
May 09, 2012
I've been a customer at Star for over 16 years and I can honestly say they have been there for me. Our service advisor Doug has always made sure we are taken care of and delivers the best care for us and o honestly say they have been there for me. Our service advisor Doug has always made sure we are taken care of and delivers the best care for us and our vehicles. Mark, always there to make sure we are happy and well taken care of also. Thanks to individuals such as Doug and Mark is probably one of the reasons why we keep coming back. When friends or family asks us where we take our vehicles for service we happily say Star. In the recent years we have even introduced my in-laws to Star. And they also have become happy and satisfied customers with Star. Thank you for all the years of great service. Sincerely, The Hollands More
by 3hollands
Employees Worked With
Mark Porcaro, Doug Roat
May 08, 2012
I had a wonderful experience working with Marcos on the purchase of my new GMC Terrain. I have purchased many vehicles over the years and this was my best buying experience to date. Kyle presented me wit purchase of my new GMC Terrain. I have purchased many vehicles over the years and this was my best buying experience to date. Kyle presented me with a very competitive offer and both Kyle and Marcos worked hard to get the deal done very quickly. Thanks Marcos for all your help! More
by jarhouck
Employees Worked With
Marcos Nascimento
May 05, 2012
I went only to look at a new LaCrosse and ended up buying I went only to look at a new LaCrosse and ended up buying one! Joe was a very courtous friendly salesman and he has a great sense of humor I went only to look at a new LaCrosse and ended up buying one! Joe was a very courtous friendly salesman and he has a great sense of humor. Everyone that worked with us was pleasant, helpful and NOT pushy! Joe was very helpful and answered every question I had. I am very comfortable and happy with my car. My husband and I would highly recommend your dealership and your personel. It was a pleasant experience. More
by beaupet7
April 22, 2012
Excellent. Second family member buying from star. No, third family member. Staff always excellent, follow up excellent, information received and questions asked handled with patience and knowledge. third family member. Staff always excellent, follow up excellent, information received and questions asked handled with patience and knowledge. More
by Djsamad
April 21, 2012
My wife and I were about to give up on purchasing a newer SUV that would fit in our budget after dealing with the swindlers over at Brown Daub Kia in Easton, until we came to Star dealership. We were warmly SUV that would fit in our budget after dealing with the swindlers over at Brown Daub Kia in Easton, until we came to Star dealership. We were warmly greeted by Jeff Chudyk with his honest and completely considerate approach to our financial needs. He worked to get us an SUV that surpassed our previous wants in a vehicle, as well as satisfying our budget. We will recommend all of our friends and family to this employee as well as this particular Star location in easton. More
by calmar59
April 15, 2012
Bill Lindsay is a rare gem that I have had the pleasure of working with over the past 4 years. Always accommodating and pleasant his attention to detail and honest repair recommendations will bring me back of working with over the past 4 years. Always accommodating and pleasant his attention to detail and honest repair recommendations will bring me back to this dealer for years to come. Thanks Bill, keep up the good work! More
by EDailey
Employees Worked With
Bill Lindsay
April 05, 2012
car leasing experience with Star. The sales staff was very helpful and friendly in assisting me on my lease program. I was very satisfied with the whole experience. very helpful and friendly in assisting me on my lease program. I was very satisfied with the whole experience. More
by Nicholas Forte
