Star Buick GMC
Easton, PA
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Awesome experience I had decided to purchase a used vehicle for my daughter as congratulations on completing her first year of college which happened to coincide w I had decided to purchase a used vehicle for my daughter as congratulations on completing her first year of college which happened to coincide with her birthday. Not to mention the fact that her car engine had decided to eat itself a path to the junkyard. At approximately 10 AM I called David Patino, interested specifically in a vehicle I saw through their website. From that point on I was made to feel like the most important person in Dave's life. Dave worked with me one on one on the purchase from that time until I signed the last paper. Upon arrival at the dealership Dave introduced me to ALL of his fellow employeesworking that night including the General Mgr.Greg Smith. Each of them were like Dave, in that they made me feel like the most important person to walk through that door, but more importantly, like a friend. 2 things to note: Dave called me at 4 PM and said the car was ready to be picked up. I hemmed and hawed because getting a ride to the dealership proved to be a difficult task that night. (I live in Allentown). Dave offered and did in fact pick me up in his personal car and take me to the dealership. The second thing I would like to note is that being a used car, some things are "as is". The car was virtually unblemished except for 2 of the four hubcaps, which had some sort of very noticeable staining. I heard with my own ears Dave tell Greg about the problem and Greg without hesitation say "Order four new hubcaps". This in my experience is unheard of. They all have gained a cheerleader in me, and would recommend anyone else in the market to stop here first ! More
The first and last stop! I decided I wanted to trade my current car in on a new model. I went to Star Pontiac in Easton. From the moment I walked through the door it was a w I decided I wanted to trade my current car in on a new model. I went to Star Pontiac in Easton. From the moment I walked through the door it was a wonderful experience. The front desk receptionist was very pleasant and helpful. I was introduced to Marcos, my sales rep. Marcos was very experienced with the car I wanted to purchase. Marcos made everything so easy. Even Mark in financing made the experience so wonderful. I cannot say enough about Marcos. He was so confident I was going to have the car I wanted. I could not have asked for a better experience in buying a new car. This dealership is A++ . Keep up the good work. More
exceptional service from start to finish Marcos was fantastic! We had a challenging deal and with many variables and he made it an extremely smooth and enjoyable process! He ultimately got us Marcos was fantastic! We had a challenging deal and with many variables and he made it an extremely smooth and enjoyable process! He ultimately got us in the exact vehicle we wanted at the price and terms we needed. I would highly recommend Marcos and Star GMC for friends and family. More
Go there! Dave Patino is the reason I leased a Buick at Star. He is courteous and knowledgeable. He showed great patience with me as an undecided buyer. He was Dave Patino is the reason I leased a Buick at Star. He is courteous and knowledgeable. He showed great patience with me as an undecided buyer. He was concerned with my satisfaction. I met with other sales members in the process including the owner who is hands on, all friendly and amenable but Dave cinched the deal. I recommend the Star dealership and if you stop there ask for Dave. I purchased a pre-owned car from Star eight years ago. A great car. The service dept. is excellent. More
Horrible customer service & body shop Dealership took my certified 2014 truck the end of March to repair damage to my door, was there when I bought the truck. They also were to fix my door Dealership took my certified 2014 truck the end of March to repair damage to my door, was there when I bought the truck. They also were to fix my door panel, damaged at a previous service visit, fix heated seats, and change wheels under warranty. After over three weeks I finally received my truck back. First I will start with the fact that the wheels were placed on wrong, left front on the right rear and so on. They were clearly marked and anyone who knows about used radial tires you can not switch them around like that. Second the truck was a mess. Compound was all over the weather strip around windows, on the bed liner and cover, even inside on the leather seats. The new wheels had a film, probably from putting tires on, all around. The truck was filthy. You would think after that long of having the truck they would clean everything off. Lastly the body work was so bad. I can not believe the dealership would even do such a bad job and let the truck out of the body shop. You can actually see the sanding marks, the Orange peel in the paint is extremely noticeable. I can go on and on, it made me sick I wanted to drive it straight through the showroom windows. I took it to a local auto body shop who stated that it looked like neglect and the fact it was released to the customer looking like that was unbelievable. On top of all that the dealership asked for me to pay for it before giving me the keys. I took plenty of pictures and currently talking to a lawyer, this is ridiculous. Do not go here!!! More
Derrick is your car buyer's DREAM! On April 16, 2015, my husband and I had the honor of purchasing a car from Derrick at Star Buick GMC. He was friendly, kind and honest. We had purch On April 16, 2015, my husband and I had the honor of purchasing a car from Derrick at Star Buick GMC. He was friendly, kind and honest. We had purchased a car from him in 2006 and we were THRILLED to hear he was still a part of the Star family. His sales pitch is honest, friendly and nonjudgmental. He listens, he understands and he HEARS what you want in a car and your budget. He works closely with you to find the right options for your family and for your wallet. We could not have been happier with the deal we ultimately worked out with him. He spent almost an hour with me, going over the options in my car, setting up our OnStar account and making sure I was comfortable in the car before I drove off the lot. His easy going, friendly nature made it a wonderful overall experience. Thank you, Derrick! We love our new car! More
Want Easy? Go to Star! My wife and I were looking to trade in our current vehicle for a like model that was newer and had a warranty. I went in to take a look at one and Der My wife and I were looking to trade in our current vehicle for a like model that was newer and had a warranty. I went in to take a look at one and Derrick greeted me within 5 minutes of being on the lot. We test drove it and then went in to get down to business. Greg was great in explaining the deal and the numbers. Mark sealed the deal with getting us a great rate. All of these individuals came together as a TEAM to get the job done. We were very, very close to signing a deal at a nearby dealership for a NEW CAR, but we chose to stay with Star for the used vehicle. Derrick stayed in constant contact with me via text as I was at the other dealership and talked me into coming back into Star. EXCELLENT SERVICE! As I was sitting at his desk, his co-workers were all very friendly and helpful. They all laughed and made the situation less stressful as it is in some dealerships. I will be telling everyone I know that is looking to purchase or lease to check out Star! We will be returning in 3-4 years to trade this in and get something new! Great Job gents! More
The last stop! After vising other dealers and getting on the phone with various other dealer, I made a call to Star GMC, I was sent to Marcos and the rest is history After vising other dealers and getting on the phone with various other dealer, I made a call to Star GMC, I was sent to Marcos and the rest is history. He was able to take care of me on the spot, there was no hassling needed because they beat the other dealers lease price by over $200 and with $1,000 less in down money. Needless to say we are extremely pleased with the service and how we were treated. Marco's knowledge and patience made this an unforgettable experience. More
Went in with a friend.Was not looking to buy. I went in with my friend.He was there to buy a truck.I did not plan on buying .I walked around the lot while my friend was finishing his paper work.I I went in with my friend.He was there to buy a truck.I did not plan on buying .I walked around the lot while my friend was finishing his paper work.I saw the Terrain and fell in love with it,I talked to David Patino. Nice man. And he was able to make the deal i wanted.So i drove away with it. Anything i buy is going to be from there. More
Kings vs Wilkes My husband and I came into Star less than 2 weeks ago and met Adam. One of the first things we found out was that he went to Wilkes which was a rival My husband and I came into Star less than 2 weeks ago and met Adam. One of the first things we found out was that he went to Wilkes which was a rival of our college, Kings. Despite the fact that he was a Wilkes guy, we had a GREAT experience! :) From the beginning it was like buying a car from a college buddy. We came in looking to replace our mid-size truck so naturally we wanted to know about the Canyon. Adam was very accommodating and showed us the Canyon and took the time to understand what we were looking for. After talking through what we needed Adam showed us a Sierra with great rebates. It met all of our needs and actually hit the same price point we would have paid for the smaller truck. We are no longer a mid-size truck family, we have upgraded to the big one and we have Adam to thank. I can't say enough about what a laid back and great experience we had at Star. Thanks to Adam Mihalko, we are really enjoying the new truck! More