Star Buick GMC

If I could give zero stars I would. My 2023 Yukon initially went in for an inspection and to look at some small warranty issues (a piece of leather from the dash by the gear shift, weat My 2023 Yukon initially went in for an inspection and to look at some small warranty issues (a piece of leather from the dash by the gear shift, weatherstrip from the front door and rear door were rubbing, both front fender reflectors had mold and middle row seat rattled). The only thing that was successfully completed on the first try was the inspection. After the first visit the tech damaged the bezzle on the dash, I was told I had to live with the moldy reflectors and the seat rattle, but they ordered new weatherstrip. They also did two recalls (one for the radio and one for a break issue) without my permission. Now when on Bluetooth phone calls my front speakers crackle. The vehicle went back in for the second time to repair the bezzle, install the new weather strip and continue to look at the rear seat rattle. After getting the car back the bezzle was fixed, they were still looking into the seat rattle and new speaker issue. After installing the new weather strip on the front door the problem continued so they hacked the rear weather strip with a knife and also caused damaged the front door sill so bad they cut through the paint to the steel and the plastic. The vehicle goes back in for the third time and they have it for a total of 12 days to magically find two bulletins, one for the speaker crackle and one for the seat rattle but the bulletin repair doesn't fix the seat rattle. They replace the whole seat frame and that is fixed. They then repaint the door sill where they damaged. We pick up the car after 12 days and notice a new scratch on the front bumper, there is clear coat over spray on the inside of the rear door window and the clear coat line on the a pillar is so bad. There is still no fix for the speaker crackle. If you want your vehicle fixed correctly the first time or at all do not go here. There is no attention to detail, we were lied to numerous times by the service writer. I previously went to them in 2023 for an ac repair on a different vehicle of mine and it took them three times to fix it and it was a common condenser that was bad but they replaced other parts that weren't bad. I wanted to give them another chance but clearly they took my one year old vehicle and caused more damage. PLEASE DO NOT GO HERE! More

The best service the most honest Star Buick GMC great team the best of the best in the industry , I have never had a better deal and experience from begining to end the service is door to door what a tea team the best of the best in the industry , I have never had a better deal and experience from begining to end the service is door to door what a team and a great dealership. I recommend Star Buick GMC 260 Country Club Road,Easton,PA to anyone looking to get a car with the best again and the most Prestiges staff in the Lehigh Valley !!!God Bless and please do noy ever change !!! Susie Makhoul 2024 More

Truly a great dealership! My second purchase with Star and I will definitely not my last. Andrew Muretta, my sales associate was awesome to work with, extremely professional a My second purchase with Star and I will definitely not my last. Andrew Muretta, my sales associate was awesome to work with, extremely professional and friendly. Andrew did a thorough job of going over my new AT4 and explaining all the options available. 10 out of 10 service from beginning to end. More

Had a great experience at Star Buick GMC in Easton, PA. Our sales associate Andrew Muretta did a thorough job of showing us a new vehicle and explaining all the options available. Kept in touch periodical Our sales associate Andrew Muretta did a thorough job of showing us a new vehicle and explaining all the options available. Kept in touch periodically to see if we needed any help. More

Tyler, Sean and Doug from service did a fantastic job They made my buying experience a pleasure. Thank you!!! They made my buying experience a pleasure. Thank you!!! More

Responded quickly and followed up with me about the inquiry I had made for the truck. inquiry I had made for the truck. More

Zero stars isn’t an option. They order the incorrect part for a $90,000 truck (Brembo brake kit from GMC), and then somehow make it to be the customers fault that it has to get They order the incorrect part for a $90,000 truck (Brembo brake kit from GMC), and then somehow make it to be the customers fault that it has to get returned. It’s the customers fault they don’t know what parts go on the trucks they sell. Upon finally agreeing to return the parts, I drive them over an hour, and because the box that the other boxes came in wasn’t with me they refused to give me the check. I drove another hour, and got the box that the boxes came in, (which was missing a side from being in the rain but had all the barcodes). They still refused refund process initially because I gave them 3/4 of a box that the boxes came in for a Brembo brake set. A brake set that didn’t fit in the at4x rim that they said would. Upon finally handing me a check it was for an incorrect amount. More

This dealership is out of their minds. They are still charging $5000 markups on new vehicles. They won't even take an order, and even if they did, they want a 10% deposit while I wait a They are still charging $5000 markups on new vehicles. They won't even take an order, and even if they did, they want a 10% deposit while I wait an unknown amount of time for the vehicle to be manufactured. I don't know what happened, before COVID they were reasonable, but they are way out of touch with the current market and, for those buyers who they trap into this pricing, I truly feel sorry. More

We had a great experience at Star. We inquired about a used GMC Terrain and Rachel was very quick to reach out and set up a time for a test drive. When we arrived, all of the staff w We inquired about a used GMC Terrain and Rachel was very quick to reach out and set up a time for a test drive. When we arrived, all of the staff was friendly and courteous. Our salesman was "Hawk" and he was very easy to work with - very patient and understanding. Sean in finance was also great and thorough. 5 stars all around! More