Star Buick GMC Quakertown
Quakertown, PA
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I recently bought GMC diesel track from this dealership. Also I bought extended warranty on this truck, so it should be worry free. Right? No. A week ago it was quite cold (around 12F) so I got pesky and ve Also I bought extended warranty on this truck, so it should be worry free. Right? No. A week ago it was quite cold (around 12F) so I got pesky and very well know for GMC/Shevy Duramax Diesel "Service Emission Required". But I was covered by extended insurance? Right? Guess what, they detected that wires were chewed by squirrels or mices (how convenient for them) and it is not covered by insurance. Right, truck was outside at 12F and mices went there to chew particular connector out. Do those mouses work for thid dealership? And they want to charge over $400 for one connector replacement. This is not freaking worry free what they claimed when selling it. And then when I said no cancel it, they are trying to charge for "inspection" for over $160 - "Technician had to plug a computer and read a error code and find that wire". I am going to cancel that extended warranty and will repair this truck on local shop I trust. And without warranty I bet it will cost me less. More
Colleen and Justin made my purchase easy and did everything over the phone to make it convenient for me. I'll be back for my wife's car too! everything over the phone to make it convenient for me. I'll be back for my wife's car too! More
Star GMC Cadillac-Very happy with my experience, got an amazing 2018 XT% literally like new, they really take care in their dealership and customer experience, you can see it in the cars they have. What ca amazing 2018 XT% literally like new, they really take care in their dealership and customer experience, you can see it in the cars they have. What can I say about my sales person Peg 10 stars, sweet lady and was great to work with, she made the experience that much better!! More
Took my vehicle in to troubleshoot 'Servuice Airbag' light. I also wanted an oil change and they talked me into an injector cleaning. They also notified me of an airbag recall. They contacted me the light. I also wanted an oil change and they talked me into an injector cleaning. They also notified me of an airbag recall. They contacted me the truck was done. I arrived and paid. I then went to get my truck and immediately saw the service airbag light was still on. Went back in and asked about it. Their excuse was they forgot to put it on the work order. When i said i found it hard to believe the service tech did not mention it to the service manager to bring to my attention, she replied "We've been burnt in the past doing unauthorized work". REALLY?!?! Bringing a safety issue to the attention of the vehicle owner is a risk? I will take the vehicle down the street to Chevy for repairs. More
Would not Inspect my truck without changing the brakes Would not Inspect my truck without changing the brakes they told me were terrible all around at $950 plus other recommended services of about $1500. Would not Inspect my truck without changing the brakes they told me were terrible all around at $950 plus other recommended services of about $1500. I took to another certified service center and brakes were at 8 and 10 and no addition work needed to inspect . Won't ever use again More
2017 Sierra Denali HD - No Working 4 wheel drive! Truck is not able to run in snow. Service cannot offer a loaner for a week plus out. No one cares. Too bad mentality on the purchase of a $60k truck. Truck is not able to run in snow. Service cannot offer a loaner for a week plus out. No one cares. Too bad mentality on the purchase of a $60k truck. My Audi ran better in the snow and their service was outstanding. GMC needs a lesson in customer satisfaction and reputation management. More
Fastest car sale ever Kyle and Matt helped us get the car that we wanted and in record time. Came in to look at a car that we saw online and they worked with us on the pri Kyle and Matt helped us get the car that we wanted and in record time. Came in to look at a car that we saw online and they worked with us on the price and terms. We would highly recommend them. More
Great experience! We had a great experience with our Sales Representative, Zach. He was very knowledgeable and we learned a lot about both financing and leasing. We are We had a great experience with our Sales Representative, Zach. He was very knowledgeable and we learned a lot about both financing and leasing. We are so excited to have a new car! More
Very satisfied with service Very courteous to customer...customer is. Number one at this dealership...I purchased a 2019 Buick Encore that was s demonstrator snd I feel I was tr Very courteous to customer...customer is. Number one at this dealership...I purchased a 2019 Buick Encore that was s demonstrator snd I feel I was treated good More