Star Auto Mall 512

The sales staff was nice. I bought the car. I had issues with my paperwork and financing. Specifically declined GAP insurance, it was almost slipped into my contract. I walked in with a pre-approval with my paperwork and financing. Specifically declined GAP insurance, it was almost slipped into my contract. I walked in with a pre-approval letter from Capital one and the dealership was able to provide financing with a lower APR rate. However I came in letting them know I wanted a 60 month loan term, when reading the paperwork at home I found they put a 72 month loan term. The staff was busy when I came in at 3pm. I was there until close waiting on for the finance papers. I wasn’t happy with the wait, or the mistakes on the financing contract but the car was priced well and had minimal issues. I was supposed to get a paper to get a broken tpms sensor fixed but by the time I finally got through the entire process, everyone had forgotten so I’ll probably have to pay for it out of pocket. ***Update: 1500 miles into own this car, I bought in June it’s now August, I go to the dealership because it’s making a weird noise when braking. They tell me it needs all new brake pads and rotors which Star Auto said they put new brakes and rotors before I bought it. So they misrepresented the vehicle saying it passed inspection with new brake pads and rotors and fraudulently put passing inspection stickers. Joe Robinson what is your extension so I can contact you directly about all this? Or call me directly. Your service department wants me to drive the car over on Saturday with barely any front brake pads instead of paying the authorized Subaru dealership to replace them. Subaru even cooperated by taking photos so you would have proof the brake pads aren’t new. More

The entire staff did a fantastic job, especially considering these trying times. I felt welcomed, well informed and no pressure. I would certainly recommend Star Auto to anyone. considering these trying times. I felt welcomed, well informed and no pressure. I would certainly recommend Star Auto to anyone. More

Absolute pleasure to work with. Even during this crazy pandemic, he went above and beyond to make sure I was taken care of, even had my AC recharged before I left the lot and put it through another wash. pandemic, he went above and beyond to make sure I was taken care of, even had my AC recharged before I left the lot and put it through another wash. Amazing. More

The dealership really took care of me and help me find a good car for a good price.I will definitely be recommending friends and family to go to this dealership good car for a good price.I will definitely be recommending friends and family to go to this dealership More

Overall very pleased with how everything happened. They worked with me and fought tooth and nail to get me the car I wanted. Guaranteed recommending to all family and friends. worked with me and fought tooth and nail to get me the car I wanted. Guaranteed recommending to all family and friends. More

All who we dealt with was wonderful.thank you all.great job!.anyone working here would be honored on how you treat your employees.they learned how to do there job nicely, respectfully, job!.anyone working here would be honored on how you treat your employees.they learned how to do there job nicely, respectfully, More

Friendly service and very helpful in getting our son his first car during the Covid crisis. They fixed the brakes rotors, pads and one of the calibers for us. Thank you, we are grateful for the caring ser first car during the Covid crisis. They fixed the brakes rotors, pads and one of the calibers for us. Thank you, we are grateful for the caring service. More

Great service and prices! Thank you for an easy sales experience i love my used car. We did it all through my phone while i sat home. experience i love my used car. We did it all through my phone while i sat home. More

Good service. It was quick and easyEsp in the crazy time Good service. It was quick and easy Esp in the crazy time we are in right now. Good over all serive at star auto mall Good service. It was quick and easy Esp in the crazy time we are in right now. Good over all serive at star auto mall More

They were very patient and professional . They catered to my needs and ensure that I was satisfied . My car was delivered to me as promised and Joe is always available to take my calls even after the sale. my needs and ensure that I was satisfied . My car was delivered to me as promised and Joe is always available to take my calls even after the sale. More