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Star Auto Mall 512

Bethlehem, PA

4.2
1,085 Reviews
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3439 Bath Pike

Bethlehem, PA

18017

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Showing 1,085 reviews

September 09, 2020

Emmet was great at helping my dad and I get a great car. I traded in my 2005 Ford Escape that I have had for 16 years and upgraded to a 2017 Escape. I’m hoping this one will last another 16 years! The whole More

by victoriaballen89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul, Emmet Obyrne
Sep 10, 2020 -

Star Auto Mall 512 responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you and your father to make your experience with us a positive one. We hope you enjoy your 2017 Escape. Please don't hesitate to reach out if you need anything else.

September 08, 2020

The salesman was very friendly and very easy to work with. Also, there was no pressure during the sale at any time. The transaction was very smooth from the beginning to the end. I would recommend this More

by starbucks8791
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Parvaz Ramin
Sep 08, 2020 -

Star Auto Mall 512 responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

September 03, 2020

It was an easy and pleasant experience. Everone was very hospitable i just wanted to say thank you. Very pleased with the service thank you More

by Theresaj393
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Xavier White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Robinson, Bob Burak
Sep 04, 2020 -

Star Auto Mall 512 responded

Thank you for taking the time to write this review, Theresa! Our customers are our top priority and your feedback is greatly appreciated. All of us at Star Auto Mall 512 are glad to have you as a customer.

September 02, 2020

This was the best experience i ever had purchasing a car! They treated me like family. Not like I was just another customer. Zack was My salesmen. He was sooooo helpful in getting me my car. It was re More

by Yashirawooten
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Xavier White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Simmons
Sep 02, 2020 -

Star Auto Mall 512 responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience working with Zach, and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

September 02, 2020

My mechanic says car isn’t drivable. Large oil leak. Bad brakes and muffler. Trans went when I bought it and you replaced but leaks coolant. More

by Loriluvbug
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Larry Gebert
Sep 19, 2020 -

Star Auto Mall 512 responded

We are sorry to hear of your experience and hope that we can get to the bottom of this soon and find a resolution. We appreciate your feedback as it allows us to learn and make improvements. Joe Robinson General Sales Manager (484) 898-8100

Oct 12, 2020 -

Loriluvbug responded

Still waiting for this to be resolved by cancelling the deal. I call and call and no one calls me back. You have the car and I would like my money back. Please call me as I have left you several messages. Thanks!

September 02, 2020

I really like star auto mall I got my car passenger door door done but they didn't put my new speaker in plus I have two different lights on my front so I'm pretty sure when I go they will out both lights i More

by Queenie
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tianna Williams
Sep 02, 2020 -

Star Auto Mall 512 responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we look forward to working with you to fully resolve your issues. Thank you again for choosing Star Auto Mall 512, we look forward to having you as one of our valued customers for many more years to come!

September 02, 2020

I am happy with the vehicle but I must say the service department I am very unpleased with!!! They are not prompt and directions not followed of what I explained needs to be done on my car. Alot of which More

by desiree.crawford73
Recommend Dealer
No
Employees Worked With
Service
Sep 19, 2020 -

Star Auto Mall 512 responded

Desiree, We are very sorry to hear that you weren’t fully satisfied with your experience. If you wouldn’t mind reaching out to us directly, we would like to see if there is anything we can do to turn this around for you. Joe Robinson General Sales Manager (484) 898-8100

August 31, 2020

We had such a smooth and easy experience when buying my car. All of the staff was super helpful and kind! We felt welcomed as soon as we walked in and Tianna was so kind and kept me updated on the status o More

by Karizma B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tianna Williams
Sep 01, 2020 -

Star Auto Mall 512 responded

Thank you so much for choosing Star Auto Mall 512, Karizma! Congratulations on your new purchase. Please let us know if we can be of any more assistance!

August 31, 2020

We drove all the way from Maryland to purchase our Maserati from Zach. It was a great buying experience and Zach was very helpful and responsive to our needs. We look forward to doing business with hi More

by Lex
Recommend Dealer
Yes
Employees Worked With
Zach Simmons
Sep 01, 2020 -

Star Auto Mall 512 responded

Thank you so much for your kind words, Lex, and for taking the time to leave us this wonderful feedback! Congratulations on your new Maserati!

August 31, 2020

Car could have been cleaned and detailed much better. Grateful for the help I was given. Had a very good experience with the people there! More

by Jeff
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Simmons
Sep 01, 2020 -

Star Auto Mall 512 responded

Thank you for the feedback, Jeff. We will share your comments with the team. Congratulations on your new car! It was a pleasure having you at the dealership. We appreciate your review!

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