Star Auto Mall 512

They were nice and accommodating. Help me find the best car for me for a great price. I had trouble with my card and they were reassuring and found a solution that would still get me my car the same day. T car for me for a great price. I had trouble with my card and they were reassuring and found a solution that would still get me my car the same day. They have some great people over there. More

Easy sale. Met my needs and we’re low pressure in the process. I knew what I wanted and they didn’t try to change my mind or upswell me. All good process. I knew what I wanted and they didn’t try to change my mind or upswell me. All good More

The length of time we were there was our only complaint. I think things could have been done in a more timely manner but due to the pandemic I understand. I think things could have been done in a more timely manner but due to the pandemic I understand. More

I had a great experience. Fast easy and the people were polite . Jose Guzman was extremely helpful and knew his way around lot . Been 3 weeks with the vehicle and I have zero complaints polite . Jose Guzman was extremely helpful and knew his way around lot . Been 3 weeks with the vehicle and I have zero complaints More

Was there for inspection and emissions and was in and out within 30 minutes. Great service and hospitality. Would definitely recommend other to go here. within 30 minutes. Great service and hospitality. Would definitely recommend other to go here. More

This is the first time I ever bought a car and can truthfully say I was very disappointed with my experience. I drove 2 hours to go pick up this car that I fell in love with online and thought was per truthfully say I was very disappointed with my experience. I drove 2 hours to go pick up this car that I fell in love with online and thought was perfect, however I was very wrong. First, I called the day before saying I was coming the next day to drive the car so you'd think they'd have the car cleaned up and at the lot they sent me to. Nope, I had to go with the salesman to get the car which was covered in snow and drive it to back to the other lot. Then I find out on the way home when I stopped for gas the car doesn't lock, which I guess is my fault I didn't look at that but I figured everything would work since its coming from a dealership especially something like door locks. Not only that but I leave with the car only to find out that the person who took care of me (emmet) still had the spare key in his pocket after I left so I asked him to just to ship it to me on 12-15-20 and still haven't received it on 01-03-21. Then called several times after I bought the car and still haven't received my key after 19 days. Joe Robinson had said that he would pay to get the lock fixed on my drivers side door gave me the names of who to call and said they would pay to get it fixed because he said he wanted to make things right. Needless to say I went to the appointment both me and the dealer tried call Star Auto Mall 512 and the guy we were trying to reach didn't answer and still hasn't called us back. Then I called Joe back and he was getting mad because I called him so may times. Also bought their warranty and was told how great it was and the car could be taken anywhere and they would honor it. NOPE I called a VW dealership and 2 local shops and they all said nope they won't take it. So called Joe Robinson AGAIN and got an awful attitude and basically made me feel like I was bothering him. I told him I wanted to cancel the warranty. I was told I need to get it to him in writing so I emailed him a hand written letter which he suggested (again 2 plus hours away so trying to save myself time) got no reply then called just to make sure he got the email and it was ok and of course he was busy and still haven't gotten a reply. Keep in mind I went there payed full price for the car did't haggle just wanted the car and thought I would get service after the sale. NOPE! Car doesn't lock let me make that right for you. We forgot your spare key let me get that out next day for you. Im sorry that nobody will take the $2000 warranty we sold you, let me help cancel that for you. Thats how it should've gone but as of today 1-3-2021 I payed for the car to get fixed $500 plus, still no spare key, still haven't heard back from Joe Robinson and I have no clue if he actually canceled the warranty. So i'll have to take care of that myself I'm sure. Thanks Emmet Obyrne, Joe Robinson and Star Auto Mall 512 For the worst car buying experience. More

So far, every thing is really great. The price of the vehicle was good and fair. I appreciate your understanding of the card problem. I also like the fact that you handle the mechanical problem fast an vehicle was good and fair. I appreciate your understanding of the card problem. I also like the fact that you handle the mechanical problem fast and without any hassle. My thanks to your staff More

This dealership was the best for me. They really helped me out when my insurance company was messing up. I’m actually taking a friend to get a car there and my husband. The best dealership in town. Thank me out when my insurance company was messing up. I’m actually taking a friend to get a car there and my husband. The best dealership in town. Thank you star auto More

I definitely recommend getting a car from this place. Chelsea W was awesome to work with. She is friendly, kind, and will go above and beyond to help you. Paul, the finance guy, was also great to work wi Chelsea W was awesome to work with. She is friendly, kind, and will go above and beyond to help you. Paul, the finance guy, was also great to work with. He was very informative, kept you in the loop going step-by-step, also trying to get the best deal for you. I typically hate going to car dealerships. They are usually pushy and sliding things past you trying to get a deal. This place did not. I will be purchasing my next vehicle from them! More

Nice and easy to make a deal. Scratch noticed on side of car not completely fixed. Thought it was going to be fixed but was told it ls a deep scratch. The touchup paint actually makes it look worse. car not completely fixed. Thought it was going to be fixed but was told it ls a deep scratch. The touchup paint actually makes it look worse. More