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Star Auto Mall 512

Bethlehem, PA

4.2
1,085 Reviews
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3439 Bath Pike

Bethlehem, PA

18017

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Showing 1,085 reviews

November 18, 2020

Was offered a great deal that I couldn't turn down. Customer service was good, they want above and my needs. Was able to bring me my vehicle when promised. I would definitely purchase another vehicle f More

by parrd2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Robinson
Nov 18, 2020 -

Star Auto Mall 512 responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

November 18, 2020

Jose Guzman was absolutely the best. He listen to what I wanted and worked with me to get me exactly that. I am completely 🥰🥰❤️❤️ Happy !!! More

by Trish0715
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Robinson, Bob Burak, Jose Guzman
Nov 18, 2020 -

Star Auto Mall 512 responded

Thank you, Trish! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Star Auto Mall 512, we look forward to having you as one of our valued customers for many more years to come!

November 11, 2020

My experience with Emmet was fine. However I did have a mishap at the reception desk. Someone placed a defective disinfectant bottle dispenser on this desk resulting in me getting alcohol in my eyes. Very More

by loza.john
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emmet Obyrne
Nov 12, 2020 -

Star Auto Mall 512 responded

John, Thank you for your business and this review. We're happy to hear Emmet and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 10, 2020

No happy Purchased A warranty for my car that I was told it covers everything. Not even a year after Purchasing the car my radio goes bad and they reused to help me in any way. I called the manager a few ti More

by jennay86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tried to speak with there manager he refused to return my call , Joe Robinson, Cheyenne Kunkle
Nov 27, 2020 -

Star Auto Mall 512 responded

Jennay, providing a positive experience is our top priority, and we'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. Joe Robinson General Sales Manager (484) 898-8100

November 08, 2020

I really appreciate working with Ashley in Finance. She was able to assist me in getting approved and the process was effortless. I really love my car. Everyone was very helpful. More

by ERENTAS416
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley in Finance
Nov 09, 2020 -

Star Auto Mall 512 responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Ashley and our team, and we look forward to working with you again. Congratulations on your new vehicle!

November 04, 2020

Sales guy was a beast he did his job and those two finance guys worked there magic til i walked away in my new car More

by Raymondherman30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Robinson, Emmet Obyrne, Bob Burak
Nov 05, 2020 -

Star Auto Mall 512 responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Star Auto Mall 512, we look forward to having you as one of our valued customers for many more years to come!

November 01, 2020

Good customer service. Very friendly staff. They weren't pushy and it didn't take long to do the paper work. And there prices are reasonable! More

by Michael
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Parvaz Ramin
Nov 02, 2020 -

Star Auto Mall 512 responded

Thank you, Michael! We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 31, 2020

It was a quick and easy sales process, with personable staff and vehicles that are priced right. Location was an easy find with someone out of the area. More

by laurafinkle
Price
Recommend Dealer
Yes
Employees Worked With
Parvaz Ramin
Nov 02, 2020 -

Star Auto Mall 512 responded

Here at Star Auto Mall 512, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience. We appreciate your review!

October 31, 2020

Stay away. Attraction - Cheap Prices, Down side - Lemon Dealer. Bought a Mazda and a month later the Maintenance light went on, then the driver's side window wouldn't close. Called them and they blew me of More

by Unhappy Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Zach, Joe Robinson
Nov 18, 2020 -

Star Auto Mall 512 responded

We regret to see that you continue to be displeased with your recent experience with us. We would like to work towards a resolution and make things right. Please contact us at your earliest convenience. Thank you. Joe Robinson General Sales Manager (484) 898-8100

Nov 18, 2020 -

Unhappy Customer responded

You are reaching out now because of the deservedly negative review. But when I called and texted that my daughter's window on her driver's side wouldn't go up, only weeks after buying the car, and explained how dangerous this was in cold weather and rain, you and your team blew me off. Not to worry as I fixed it. It was never about money, but all about respect. Honor. And integrity. These used to be valued virtues in America.

October 30, 2020

Helped me out with my trade in and understood my car situation with my car history. Was honest and was willing to work with pricing for my New Ford. Star has plenty cars in the lot to chose from also. More

by jerusalem_strickland
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Xavier White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Robinson
Nov 02, 2020 -

Star Auto Mall 512 responded

Thank you so much for your kind words, Jerusalem, and for taking the time to leave us this wonderful feedback!

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